Woman Buys Volkswagen Tiguan. Two Months Later, The Dealership Still Hasn’t Handed It Over: 'Handed A Big, Fat, $30,000 Check'

Buying a car is supposed to be exciting. Paying for it in cash should theoretically make the process swift and seamless.

That's not what happened to one woman. She says she bought a Volkswagen Tiguan straight up. Then months went by, and she still hadn't received the car.

Now she's taking her story to the internet.

TikTok creator Catt (@cattastrophic777) posted a video about the situation in early June. 

“On April 16, I went to a car dealership and I test drove a vehicle,” she says to start the video. “On April 20, that dealership was handed a big fat, $30,000 check. It is now June 5 and that vehicle is still not in my driveway.”

Catt says she feels she has been more than patient in waiting for her Volkswagen Tiguan to arrive. She's done being patient.

Woman Doesn’t Have Volkswagen Tiguan Two Months After Purchase

Catt says that after she finished her paperwork to buy the used Tiguan, the dealership said it had a few issues that needed to be addressed at Volkswagen. She claims they told her they expected it to be ready within a week. 

About halfway through the next week, Catt says she called for an update and was told that Volkswagen needed to order a part and that it would take longer than expected. Two weeks later, she called back and was reportedly told the dealership was having trouble communicating with Volkswagen.

So she went to Volkswagen herself the next week to inquire about her car. That’s when she says she learned that the vehicle wasn’t waiting on a part at all. Instead, the Volkswagen employee purportedly told her the vehicle didn’t even have an appointment until the following month due to scheduling issues.

To make matters worse, Catt says the Volkswagen employee told her that they’d been upfront with the dealership from the beginning about how long it would take.

Why Did It Take So Long To Get Her Tiguan?

She describes a series of discussions she had with multiple employees at the dealership. Finally, nearly two months after she initially purchased the car, she received the Volkswagen.

But there was a problem. “The alignment’s off,” Catt says. “It makes a squeaking and clunking sound when I brake. When I reach a certain speed, there is a vibration in my feet, and my [expletive], and my steering wheel. This vehicle that I am driving off of the lot is in worse condition than the vehicle I just traded in that is eight years old with 200,000 kilometers on it that I only got $1,500 for.”

She says she was told that it would take a day to fix that, and she was given a loaner. The next day, however, Catt received a call that it would actually take several days. “I just want to be excited about my new car,” she said to end the video.

Should It Take This Long To Get A Car After Buying It?

Most people expect that if a vehicle is on a car lot, it's ready to be driven away that day. That typically is true. But, as Catt discovered, there are exceptions.

A Reddit user posted to r/CarTalkUK six years ago to ask for advice about a similar situation.

One person said, “Every dealership is different. I have worked at some places where everything on the forecourt could potentially be driven away the same day if it was paid for and taxed. Other places wait until the car is sold before they do any necessary mechanical work/bodyshop jobs/valeting.”

Motor1 contacted Catt via TikTok comment and direct message for comment. We also contacted Volkswagen via email for comment. We'll update this article if either responds.