Man Buys $4,500 'Bumper-To-Bumper' New-Car Warranty From AssureGuard. Then He Tries To Use It

A man is outraged after he says he paid $4,500 for a “bumper-to-bumper" warranty for his vehicle. Unfortunately, when the vehicle broke down just weeks after purchase, all of a sudden, he wasn’t covered after all.

TikTok creator Burt Wallace (@burt5676) posted a video about his car warranty issues. “Y’all try to help me make this video go viral if you will,” he says to start the video. “I bought a vehicle about five weeks ago. I drove it for about a week. I bought it at Legacy GMC in Laurel, Mississippi.”

Everything seemed fine, he says, until the check engine light came on. He says he took it to a nearby mechanic, who found it had low compression in cylinder number four. The mechanic said he needed a new engine. 

Why Didn’t The Man’s $4,500 ‘Bumper-to-Bumper’ Warranty Cover The Repair?

Wallace explains that he bought a $4,500 warranty from AssureGuard on the day he purchased the vehicle, and he understood it was a “zero deductible, bumper-to-bumper warranty” that went into effect on the date of purchase.

“It was supposed to be full coverage,” he says. “Anything that goes wrong, I was supposed to be covered.”

So, he says he filed a claim with AssureGuard. Meanwhile, he says the mechanic looking at his vehicle ran a scope down one of the cylinders and found damage. But Wallace says the company wasn’t comfortable approving the claim without concrete proof. “So, the warranty company forced us to tear the engine down so that they could look in it,” Wallace says.

What Happened When The Shop Broke Down The Engine?

He says the shop agreed to break the engine down for $4,000 in labor—only for AssureGuard to deny the claim. “And then they denied the claim, and they said it was because it was a pre-existing problem,” he says. 

Wallace is honestly stumped at this point. “I don’t know who is at fault,” he says. “As far as, was it a pre-existing problem or are they just trying to get out of paying for what I [am] paying them for? I paid them for the warranty the day I bought the truck. They got their payment, but now they’re trying to stop me from getting mine.”

To conclude the video, he asks the audience to help him contact AssureGuard or the dealership where he purchased the truck. “So, I’m stuck with a vehicle that I’m paying payments on that I can’t drive,” he says. “And nobody wants to try to help me. They’re all just telling me it’s not their problem. Sorry for your luck.”

Viewers React To The Man’s Experience With AssureGuard

In the comments section of the video, several viewers suggested that Wallace get legal advice. A few others suggested contacting CJ the Car Girl, a TikToker who helps viewers negotiate car sales. “I bet she can help,” wrote one viewer.

Another person said, “Your dealership should step up. They sold you that vehicle with that problem. That’s why the person before you traded it in. The warranty company is right. 

Someone else said, “Pre-existing problem is why you buy the warranty.”

AssureGuard offers automotive vehicle service contracts for pre-existing vehicles, including the Powertrain Plus Vehicle Protection Plan, Essentials Vehicle Protection Plan, Vehicle Protection Plan, Absolute Lifetime Protection Plan, and Reserve Care Plus Plan.

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According to this brochure, coverage is subject to limits and exclusions. “The contract covers repairs only of covered parts and only when they suffer a breakdown as defined in the contract,” the policy states. 

Motor1 contacted Wallace via TikTok comment and direct message for comment. We reached Legacy Buick GMC of Laurel via telephone, and management declined to comment. We also contacted Protective Life Corporation, the AssureGuard parent company, for comment via online contact form.

 

 

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