‘That’s When You Walk Out:’ Chevrolet Salesman Closes on a Deal at $605 per Month. Then the Finance Department Steps In

"It’s called a bump."

Photo by: charlie.sells.carz & Kenny Eliason

Nina Hernandez

By: Nina Hernandez

Jul 23, 2025 at 9:00pm ET

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A Chevrolet salesman has highlighted the tension between the finance department and sales in a viral video.

TikTok user Charlie Isard (@charlie.sells.carz) is a Chevrolet salesman based in Michigan. In a video posted on July 19, he shares what happens when the deal he closes doesn’t match the paperwork from the finance department.

"POV: You close the customer at $605 a month and then the finance department changes the payment to $895," reads the on-screen text. Isard sits at his desk as an audio of an irate man plays in the background.

In the caption, Isard explains what might've gone wrong.

"Interest must have come back higher than expected," he writes.

The Dealership Bump

Consumer Reports encourages car buyers to negotiate dealership fees and separates them into two categories: “Legitimate costs” and “fees you should contest.”

Legitimate costs include documentation charges, registration charges, and sales tax. The outlet advises consumers to contest advertising fees, delivery and preparation fees, market adjustment fees, and loan payment fees.

Consumer Reports also warns to look out for unnecessary add-ons such as VIN etching, extended warranties, disability and life insurance, and rustproofing.

How Should You Finance?

Both bank and dealership financing come with pros and cons.

Buyers who are worried about being pressured to spend more at the dealership often opt to secure financing through a bank. That way they’re not shopping first and negotiating a loan second.

People with credit scores on the higher or lower end may benefit from the financial options or promotions dealerships offer exclusively to people who finance through them.

They may also simply want to close a deal quickly even if that convenience comes at a cost. Dealerships’ approval process is typically much quicker than banks'.

On the other hand, Bankrate.com reports that banks, credit unions, and online lenders typically offer lower interest rates than car dealerships.

In the comments section, viewers lamented the realities of making a deal at the car dealership.

"That's the problem with estimating payments," wrote one person. "Unfortunately, you can't assume the rate they will get until you run credit. Most won't even tell you that they have bad credit until then, so they should expect it. Or the [increase] was adding a warranty.

"It's called a bump," wrote a second. "All dealerships do this to get more money. That's when you pull the manager aside and say it was all included, then walk out."

What do you think?

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A third user said, "Never finance through a dealership."

Update July 29: In a direct message to Motor1, Isard wrote, "As a customer, if the dealership is hiding the interest rate, you need to leave immediately, because there are plenty of truthful dealers out there that won't do that."