Man Buys A Chevrolet From Dealership. Then He Has To Replace The Same Part 3 Times: 'This Is Getting Ridiculous'

When buying a car at a dealership, the last thing anyone wants to deal with is sudden repairs after purchase. Well, a man recently bought a Chevrolet Equinox from a dealership, only to have the same part replaced three times. 

Luckily for the customer, the dealership hooked it up, which left one viewer impressed. “That’s great service. Keep it up,” they wrote.

In a TikTok with over 4,100 views as of this writing, Brooke (@brookesdailydrive) shares what exactly happened and how the dealership went about fixing the issue. 

“We just had a customer come in for the third time for the same issue. I want to show you guys what ended up happening,” Brooke begins.

Brooke mentions how they recently sold a Chevrolet Equinox, but it keeps having issues with the taillight. 

“When we purchased the vehicle, there was something going on with the taillight. So, we replaced the taillight. Well, two separate times the customer came in for the exact same thing. Something was going on with the taillight. There was moisture inside of it. So, it came in for the third time today,” she reveals. 

Brooke then showcases the Chevrolet with the taillight issues. With the taillight off, Brooke explains the area that is in question. 

“The vehicle is slightly warped there,” she says while pointing to the affected area.

The area she is referring to is at the end of where the taillight would be clipped into. While zooming in, you can see a slight warp and bend in the car's body where the clip would strap in. 

“You wouldn’t know because once it was on there, it fit. So, basically, it was warped just slightly so that it would split the seal on the taillight, and water was trickling into the actual taillight,” Brooke says. 

This moisture exposure remained an issue, as water kept collecting inside the taillight. This discovery surprised Brooke, considering all the different components on vehicles. Brooke shares that this issue has been ongoing since last October, and the dealership has decided to cover the repair free of charge. 

“We’re actually just taking care of it. We’re sending it to the body shop to get that section just slightly fixed. So, that way, this issue doesn’t keep going. I don’t know if every dealer would do that because time has passed, but I think that’s just the right thing to do,” she concludes. 

Brooke told Motor1, “Since the customer was in for the 3rd time for the same issue we realized that something weird had to be going on. We had my service manager and a master tech thoroughly inspect the area and you can see where there was a very slight imperfection in the body. You wouldn't have noticed it without really looking at it. We sent the vehicle to the body shop. We felt that even though it was something anybody could have missed, that ultimately it wasn't the customer's fault either and he had bought the car from us. It just felt like the right thing to do. The customer was very happy about it. We just believe in doing the right thing here as best as we can!”

‘That’s A Great Way To Help Your Customers’

This post was well-received by viewers, as many believe Brooke did the right thing by fixing the issue for free. 

“Well…. That's a great way to help your customers, great customer service,” one TikTok commenter wrote. 

“That’s great service. Keep it up,” another added. 

“Taking care of this issue is the right thing to do. Not many car dealers would do this. On the flip side this car owner will tell their friends you fixed the issue for free. You got a customer for life, and potentially other customers as well. Small price to pay, and you'll sleep better at night for helping them out,” a third shared. 

“That’s the goal is knowing I did the right thing or as much as I possibly could for people,” Brooke replied.

Not all the viewers were fully convinced and believed the car to previously have been in an accident. 

“That looks wrecked. Did the car fax catch it?” one questioned. 

“No it didn’t have anything on the car fax, and it’s only a very slight dent. It probably looks worse cuz of the paint removal and how the headlight fits on but when you put the headlight in, it fits totally fine,” Brooke shares.

“Was the vehicle previously in an accident or was that a manufacturing defect?” another asks. 

“It’s tough to know for sure. The issue is sometimes accidents aren’t always on the history reports. Plus if there was one it’s not like we are gonna rip the car apart unless it’s showing issues when we get it,” Brooke replied. 

How Do You Remove Moisture From Your Tail Lights?

Having taillight issues can certainly be annoying, especially when they have been stolen from your vehicle. Taillights can be costly to replace, as parts can run into the four digits on the receipt. So when condensation or water gets trapped inside the taillight, repair is preferred over replacement. 

When moisture or condensation gets inside the taillight, it can be irritating to fix. A simple wipe on the outside won’t do the trick. The taillight will need to be removed entirely, Instructables reports. Removing the light depends on the vehicle being worked on. 

Each taillight will have an outer edge seal between the housing and lens. This outer adhesive can typically be removed and separated with heat. This can be accomplished by placing the taillight inside an oven or with a heat gun. 

Once the seal has been removed, the next step is to locate the area where moisture has been building up. Additionally, the bulbs must be removed. Once done, the seals need to be inspected. These seals need to be free from deterioration and be soft and clean. When looking through the bulb holes, any condensation should be visible. Any amount of water inside the light should be drained. 

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For condensation, the light can be left open without the bulbs inserted. The open hole can be placed towards the sun to evaporate, which may take a few hours. Additionally, a moisture absorber packet inside the housing can be used to absorb the moisture, Motor Sport Connection shares. 

Once the moisture or condensation has been removed, it’s time to reassemble and reinstall the light onto the vehicle. When reinstalling, make sure the gaskets around the bulbs are properly sealed.

 

 

 

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