‘Order RockAuto Or Go To O’Reilly’: Man Buys Duralast Parts At AutoZone. Then 2 Different Stores Make The Same Mistake In One Day

A man is outraged after buying Duralast brakes for his wife’s truck and receiving the wrong parts multiple times. Here is the essence of his profanity-laced rant against the auto parts retailer.

TikTok creator Jason (@theofficial_hunt) posted a video with his AutoZone complaint last week. “I’m so [expletive] pissed off right now,” he says to start the video. “[Expletive] AutoZone, you need to hire better people.” 

Why Is This Man So Upset with AutoZone?

Jason explains that he went to AutoZone that morning to get the parts to replace his wife’s rear brake rotors. He says that when he got home, he noticed that they were the wrong parts. So, he called his wife, who was still out and about, and asked her to go back to AutoZone and grab the correct ones. He says he gave her the correct part number to tell the AutoZone associate helping her.

The results are that Jason now has four boxes of Duralast brake rotors, and none of them are the ones he needs to complete his job. 

“Yo, AutoZone, seriously,” he says. “If your people can’t read numbers, you shouldn’t have them working the [expletive] counter. This is two stores in the same county on the same day that [expletive] up the same way. I’ve got $500 of brake rotors I’ve got no [expletive] use for. This is [expletive] up. Have a good day.”

Viewers React To The Man’s AutoZone Complaint

In the comments section, viewers weighed in to agree with Jason’s AutoZone complaint and also to question if he played a part in the miscommunication.

“And you didn’t look to see if they matched???” asked one incredulous viewer.

“I stopped buying from them, it’s a joke,” said a second person. 

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“It’s about like going through a fast food drive thru,” said a third person. “They have people working in these auto parts stores that don’t even know what a radiator cap looks like.”

It’s important to remember that many auto parts retailer employees are not trained mechanics. According to a part-time retail sales associate job listing, candidates must be at least 16 years old to apply, be able to lift, load, and deliver merchandise, and be available to work a flexible schedule. Automotive knowledge, communication skills, previous automotive retail experience, and certifications are all considered “extra mile” in the application pool. Payscale estimates that the average base hourly rate for AutoZone workers is $14.06 per hour, and that seems consistent with this discussion on Reddit’s r/AutoZone2 forum.

One user on this thread posted to r/mechanics a couple of years ago said the pay is a factor in the quality of service customers experience. “I don’t know if it’s a chicken or the egg scenario, but automotive repair has been completely devalued to the point that there are no standards," they wrote.

Others defended AutoZone workers. “I know a few managers and they’re fairly knowledgeable," one person said. “At least, the commercial guys are generally more knowledgeable than most of the parts counter guys at dealerships.”

Motor1 contacted Jason via TikTok comment and direct message for comment. We also contacted AutoZone via press email for comment. We will update this story if either party responds.

 

 

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