‘Is This Even Legal?:' Woman Takes 2023 Hyundai Palisade With Glitchy Touchscreen to Dealership. They Say She Needs a New Car

"Is there anything I can do?"

Woman takes her 2023 Hyundai palisade into the dealership with the glitchy touchscreen. Then they said she’ll need to buy a new car

Photo by: savannahdixen & named_ aashutosh

Steve Ecker

By: Steve Ecker

Aug 14, 2025 at 5:00am ET

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A woman who bought a 2023 Hyundai Palisade took it in for a minor repair. Now she says the dealership is telling her she needs a whole new car.

She’s afraid they’re trying to scam her.

Creator Savannah Dixen (@savannahdixen) shared her story on TikTok this weekend.

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“I need someone to tell me if the dealership is trying to scam me into a new car,” Dixen begins.

She says she bought a used 2023 Hyundai Palisade Limited a year ago with roughly 26,000 miles on it. Now it has 45,700 miles.

Over the past year, Dixen says she’s had three separate electrical outages where the car shut off. This has led to issues with the locks, windows, dashboard, lights, moonroof, and opening the doors.

Each time Dixen has taken the Palisade to the dealership, they’ve purportedly told her, “we can’t find a code for it, we can’t help you.” The dealership allegedly also informed her that this issue will keep happening until there is a code to fix it.

“Now I’m nervous. Last time this happened, I was driving and everything went out, and I had to pull over.” Dixen shares.

She claims the dealership's proposed solution is for her to buy a new car. Dixen says they’re trying to get her into a 2025 Hyundai.

“I feel like the dealership is trying to screw me into buying a brand new car,” she concludes.

Do You Really Need A Code to Fix It?

Can She File a Claim Under the Lemon Law?

Lemon laws protect car buyers in case a vehicle is unsafe and unable to be fixed within a reasonable number of attempts and time.

Each state has its own version of the lemon law, so whether you’re able to get relief will depend on the law of the land in your jurisdiction.

In Dixen’s case, Washington does not apply its lemon law to used vehicles. So, although her Palisade is a 2023, which most would consider relatively new, because she bought it used, Dixen likely doesn’t have recourse under the lemon law.

What do you think?

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Dixen says she’s filed a claim with Hyundai Consumer Affairs, and the company wants to analyze the car internally.

Motor1 has contacted Dixen via email. This story will be updated if she responds.

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