Progressive roadside assistance covers towing, tire changes, and more.

 

Progressive roadside assistance covers towing, emergency roadside maintenance, and fuel delivery in the event that your vehicle breaks down. In this article, we’ll take a closer look at what Progressive roadside assistance includes and compare it with that of the best car insurance companies.

Whether you like Progressive or another service provider, we recommend getting at least three car insurance quotes and comparing coverage and rates. To get started, use our tool below or call our team at (844) 246-8209.

 

In this article:

 

An Overview Of Progressive Roadside Assistance

Progressive roadside assistance is offered as additional coverage, which means you buy it on top of your existing Progressive car insurance policy and it cannot be bought independently from a Progressive policy. This coverage can be used for a car, RV, or motorcycle. You can even purchase a similar "waterside" assistance policy for boats.

Here are some of the details of what exactly Progressive roadside assistance covers:

  • Towing: Progressive will arrange to tow your vehicle anywhere within a 15-mile radius or to the nearest qualified repair shop. You will have to pay for further towing.
  • Winching: Progressive will arrange to pull your car from a ditch, snowbank, or any location in which it’s stuck.
  • Battery jump-starts: If your car has a dead battery, Progressive has you covered.
  • Fuel delivery: You still need to pay for the cost of fuel, but Progressive will cover the delivery fee if you run out of gas far from civilization.
  • Battery charge for electric cars: Progressive will pay to tow your car up to 15 miles or to the nearest qualified charging facility.
  • Lockout service: If you lock your keys in your car, Progressive can send a locksmith.
  • Flat tire change: A mechanic will be sent to change a flat.
  • On-scene labor: Progressive will pay for up to one hour of professional roadside maintenance.

There is a limit to the number of roadside events your policy will cover in a year, so you can’t request Progressive towing service every day. Check your policy limits – some services may vary from state to state. Price may also fluctuate, but expect to pay around $16 a year on top of your existing insurance premium.

In the case of an emergency, you have two choices with Progressive towing service coverage. You can either reach out to Progressive, who will dispatch a local towing company on your behalf, or you can call the towing service directly and Progressive will reimburse the cost.

Reimbursement requests can be handled online, or you can mail your receipt to Progressive’s roadside assistance office in Massachusetts:

Progressive Reimbursements
PO Box 9147
Medford, MA 02155

 


 

How Progressive Roadside Assistance Compares

Like car insurance rates, roadside assistance prices are not set. The costs listed below are what you can expect to pay.

Roadside Assistance Provider

Approximate Cost/Year

Towing Services

Roadside Maintenance

Lockout Service

Fuel Delivery

Customer Service

Progressive Car Insurance

$16

15 miles or nearest repair shop

Yes, 1 hour

Yes

Yes

B+

Geico Auto Insurance

$14

Nearest repair shop

No

Yes, up to $100

No

A-

State Farm Auto Insurance

$5

Nearest repair shop

Yes, 1 hour

Yes, up to 1 hour

Yes

B+

USAA Car Insurance

$14

Nearest repair shop

Yes*

Yes

Yes

A+

 

*Amount of time varies by policy.

Keep in mind that most insurance providers do not offer stand-alone roadside assistance services, so you can’t get roadside assistance without a traditional Progressive policy. Roadside assistance costs are added to your existing liability, collision, or comprehensive premiums.

While State Farm may offer a lower cost for its roadside assistance, you still could end up paying more for State Farm coverage overall than a provider like Geico. Geico generally offers lower insurance premiums on standard offerings such as liability auto insurance and comprehensive car insurance coverage.

 


 

Our Take On Progressive Roadside Assistance

Progressive roadside assistance is one of the more costly roadside assistance programs compared to other insurers. However, it is only slightly more expensive than competitors, and in some cases may be less expensive overall if your Progressive car insurance policy is cheaper than competitors' coverage.

Progressive's roadside assistance package includes standard roadside services such as towing, lockout service, and fluid delivery. It also includes some non-typical coverage such as electric battery coverage and even roadside assistance for RVs and boats. Overall, we think this is a quality policy add-on for customers who already insure their vehicles with Progressive, but it may not be worth switching to Progressive just to receive.

 


 

Our Recommendations For Roadside Assistance

Roadside assistance coverage is not very expensive and can easily pay for itself. Think about how often you've had to use a towing, winching, or locksmith service in the past. If it is at least once every few years, a roadside assistance add-on may be worth it.

While the Progressive roadside assistance program compares well with competitors' programs, we don’t recommend choosing a car insurance provider based on the emergency roadside assistance program alone. Decide which types of car insurance you need for your primary policy and go from there. You can compare quotes from top auto insurance companies by calling (844) 246-8209 or by entering your zip code below.

 

We think that Progressive, Geico, and AAA have some of the best roadside assistance options, and we've rated each of these companies highly among insurance providers more generally as well.

Progressive Insurance: 4.5 Stars

Progressive Insurance logo

Progressive coverage is affordable and offers a number of valuable add-ons like rental car reimbursement, custom parts and equipment value, and roadside assistance. While its roadside assistance is a little more expensive than other providers, it is also the most comprehensive. We think most customers will be satisfied with Progressive's towing service.

We also like Progressive for its plans for high-risk drivers, including drivers in their 20s and those with DUIs on their driving record. Plus, Progressive is highly rated by industry professionals like AM Best.

Geico Insurance: 4.5 Stars

Geico Insurance logo

Geico has some of the lowest rates in the industry and consistently earns high marks in customer satisfaction. Its roadside assistance program has some important and useful features, including towing, winching, and lockout service, and its roadside assistance app makes it easy to get help on the road.

As the second-largest insurer in the nation, Geico has extensive options for coverage. One that stands out is mechanical breakdown insurance, which could complement a policy with roadside assistance.

AAA Insurance: 4.0 Stars

AAA Insurance logo

AAA is known for its roadside assistance services. While many insurance providers require you to be a policyholder to be eligible for their roadside assistance program, AAA simply requires a AAA membership. Depending on which tier of coverage you choose, a AAA membership costs $38 to $164 per year.

On top of towing, jump-starts, tire changes, and lockout services, AAA also offers fuel delivery and winching and extractions.

To learn more, check out our Progressive insurance review, our Geico review, or our AAA insurance review. You can see how each insurance company compares in our comparison articles for Geico Vs. Progressive or Geico roadside assistance Vs. AAA.

 


 

FAQ: Progressive Roadside Assistance

Does Progressive cover towing?

Progressive towing service is available if you have purchased roadside assistance with your standard auto insurance policy. Progressive will send a tow truck to your location and tow your vehicle up to 15 miles or to the nearest repair shop.

How do I get reimbursed for towing with Progressive?

To be reimbursed for towing expenses with Progressive, you must have a roadside assistance policy. If you have purchased this policy, submit a reimbursement request through Progressive’s website or mail your request to the following address:

Progressive Reimbursements
PO Box 9147
Medford, MA 02155

You will need to enclose your invoice, personal information, and policy number. Call Progressive at 800-776-2778 for additional support.

How much does Progressive roadside assistance cost?

The cost of Progressive roadside assistance will vary depending on your state and policy. On average, roadside assistance can be added to your existing policy for an additional $16 per year.

How do I know if I have roadside assistance with Progressive?

To check if you have roadside assistance with Progressive, call a Progressive customer service representative at this phone number: 800-776-2778. Be ready to give your personal information and policy number. The agent will be able to review the specifics of your policy with you.

Does roadside assistance cover rental cars?

Roadside assistance coverage is different with every provider. Most, however, do not cover the cost of a rental car. This is more likely to be a type of coverage called rental car reimbursement.

 


 

Methodology

In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

  • Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
  • Availability: We consider availability by state as well as exclusions for specific groups of drivers.
  • Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
  • Cost and Discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
  • Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
  • Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.

 

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