What do consumers say about the extended car warranty company?

 
 

 

There’s a lot to consider when researching auto warranty brands, from company trustworthiness to coverage terms. One of the best ways to figure out if a provider like Toco is right for you is to see what other customers are saying.

When it comes to Toco, the company’s toucan mascot says that the provider is changing the way we protect our cars. Let’s see if that statement rings true as we examine the company’s reputation, coverage plans, prices, and commitment to customers by breaking down some Toco warranty reviews.

 

 

In this article:

 

 


 

Who Is Toco Warranty Corporation?

Toco Warranty Corporation was founded in 2013 and today has headquarters in West Hills, California. The provider is backed by AmTrust Financial Services.

Along with accreditation, Toco has an A+ rating from the Better Business Bureau (BBB). The company’s customer reviews with the BBB are impressive, with more than 100 Toco warranty reviews making up the 4.48 out of 5-star rating. Customer complaints have been quickly addressed.

Unlike some extended car warranty companies, Toco is known for its low costs upfront – not requiring any down payment. Instead, customers pay a bill monthly. Coverage is not available in Alaska, Missouri, or Washington, and if you're a California resident, you'll want to read up on Toco's mechanical breakdown insurance rather than extended warranty coverage.

 


 

Toco Warranty Coverage

With extended protection from Toco, you have three options for coverage. Each is geared toward vehicles of a certain age or mileage.

Toco Warranty Plan Best For Coverage Details

Orange

Vehicles under 5 years or 60,000 miles

Toco’s most comprehensive warranty plan covers most vehicle systems and components with only a short list of exclusions.

Yellow

Vehicles under 10 years or 100,000 miles

This mid-level plan covers many components and systems, including the engine, transmission, brakes, steering, suspension, and high-tech electronics.

Blue

Vehicles under 20 years or 175,000 miles

The Blue plan covers essential components and systems like the engine, transmission, and fuel system.

 

Should you need to use your extended warranty, repairs can be performed at the licensed repair facility of your choice.

Warranty Benefits

All extended car warranties from Toco come with the following benefits:

  • Roadside assistance: Includes jump-starts, flat tire changes, fuel delivery, locksmith services, and towing
  • Rental car benefits: Includes $35 per every four hours of labor performed on your vehicle with a maximum benefit of $175 per repair visit
  • Trip interruption coverage: Includes meal and lodging reimbursement up to $100 per day for 3 days when you experience a covered breakdown more than 100 miles from home
  • Hotel and motel discounts: Discounts on any stay booked through Hotels.com and a 5-percent rebate when you send your receipt to Toco

Mechanical Breakdown Insurance

Similar to an extended auto warranty, mechanical breakdown insurance (MBI) covers your vehicle after a breakdown. However, MBI is an insurance product rather than a vehicle service contract.

This coverage is available to California drivers through Toco. Vehicles must be less than 10 years old with under 70,000 miles on the odometer to qualify.

 


 

Cost Of An Extended Warranty

The average price of a Toco plan depends on the year, make, and model of the vehicle you drive. Many Toco reviews cite affordable monthly payments. There are pay-as-you-go options, making it more flexible than some other warranty plans, and there are no down payments with Toco.

Our research shows that the average cost of an extended car warranty is $2,862.

Can You Cancel A Toco Warranty?

While Toco does have a refund policy, it isn’t overly generous. You have 60 days to decide if you want to keep the coverage. If you want to back out and haven’t filed a claim during that time, the company refunds the entire amount. Otherwise, the refund is prorated, plus there is a $50 administration fee.

Can You Transfer A Toco Warranty?

If you purchase a used vehicle that has a Toco warranty in place, the coverage can be transferred. There will be a transfer fee, and you will need some documentation to initiate the transfer, but you don’t need to sign up for a new extended warranty plan.

 


 

What Do Toco Warranty Reviews Say?

Gathering information from the Toco website only gets you so far. We recommend exploring Toco reviews from real customers to gauge how this company operates.

Positive Toco warranty reviews logged with the BBB state that Toco is quick to cover claims and delivers positive customer service experiences.

“I've been a Toco client for several years on different vehicles, and I report to anyone reading this comment that I've not had any issues with the company. None. I've filed claims, and Toco has taken care of and had the repairs authorized as to what my contract covered. No issues. Every Toco representative I've dealt with has been professional, courteous, [knowledgeable,] and taken immediate personal, professional interest with addressing the repair matter or mitigating the dialogue with my repair facility. Thank you, Toco.” -Daniel via BBB

Several complaints with the BBB state that Toco denied claims that the customer thought would be covered.

“The company failed to uphold the contract with me. I've been a customer for 4 [to] 5 years and had small issues, and Toco handled them until I had a major issue whereas the company left me stranded and failed to get my vehicle fixed.” -via BBB

Across all platforms, we see that Toco is always prompt to answer complaints and attempt to work out a solution. As with any extended warranty company, there are some positive and negative reviews, but the majority of Toco warranty reviews are positive.

To avoid misunderstandings with coverage, make sure to review your contract in detail before purchasing a plan.

 


 

Our Take On Toco: 4.0 Stars

We rate Toco at 4.0 out of 5.0 stars. The extended warranty provider is a strong choice for coverage in 2021, especially for those trying to avoid an expensive premium. Coverage is comprehensive, and Toco warranty reviews from customers and experts are overall positive.

Toco Pros Toco Cons

Better Business Bureau accredited with an A+ rating

Coverage is not available in Alaska, Missouri, and Washington

Coverage for most vehicles

 

High customer satisfaction scores

 

Ability to choose any repair shop

 
 

In your search for vehicle protection, we recommend reaching out to Toco for a quote. Keep in mind, though, that it’s always smart to get quotes from more than one company when shopping for an extended warranty.

 


 

Other Extended Car Warranty Options

Our research team has rated the best extended auto warranty providers in the industry in areas like company reputation, coverage levels, pricing, and customer service. Endurance and CARCHEX are two providers that consistently come out on top.

Endurance: Best Coverage

Endurance offers direct-to-consumer extended warranties, which means that warranty services and claims are all handled by Endurance. We gave the provider a 5.0-star rating and named it the best overall.

With Endurance, you have six plans to choose from and the best benefits package on the market. Five extended warranty plans offer varying levels of mechanical breakdown coverage, while a sixth plan combines warranty coverage with regularly scheduled maintenance. Endurance benefits include roadside assistance, rental car reimbursement, tire repairs and replacements, key fob replacements, and more.

Get a free quote from Endurance to see how much you would pay for coverage.

 

CARCHEX: Best Service

We rated CARCHEX as our top choice for service because of its strong reputation and exceptional customer service ratings. Like Toco, CARCHEX has an A+ rating and accreditation from the BBB. Industry leaders like Kelley Blue Book and Edmunds.com endorse CARCHEX, too.

The extended warranty provider has five plans to choose from, as well as a variety of contracts within each plan tier. When comparing CARCHEX reviews to Toco reviews, both companies receive largely positive reactions from consumers.

Follow the link below for a free, personalized quote from CARCHEX.

 
 

Honorable Mentions

While we highly recommend Endurance and CARCHEX, these two aren’t the only companies that provide reliable protection. We would be remiss not to mention the following:

It’s always best to perform due diligence and do some of your own research. That’s why we recommend getting quotes from multiple companies and comparing your options for extended protection.

 

 

Read our guides to other warranty providers: