What kind of value does the industry’s most popular provider CarShield bring to the table?

 
 

CarShield extended warranties are some of the most popular in the nation, but are they a good investment for you? To help you make your decision, our team has taken a close look at CarShield reviews, benefits, plans, and exclusions and will summarize everything you need to know in this article.

To make the best financial decision, we always recommend getting a quote from at least three providers, as extended warranty prices vary based on vehicle age, your location, and other factors. For providers with which to compare a CarShield warranty, check out our review of the best extended car warranty companies.

 

In this article:

 


 

How CarShield Warranties Work

CarShield is an independent provider of extended auto warranties for new and used cars. The company offers six types of warranty service plans, ranging from a basic powertrain warranty to a plan comparable to a new car’s factory warranty. Some of the extended warranty plans provide coverage up to 200,000 miles, making CarShield a good choice for high-mileage vehicles.

Extended warranties are more accurately described as vehicle service contracts, as they're not fulfilled by the vehicle manufacturer. CarShield is a vehicle service contract broker, which means the plans it offers are administered by another organization, also called the obligor. Sample contracts on CarShield’s website list American Auto Shield as the administrator, though individual contracts may use other administrators. This adds to the variety of options available.

CarShield has been in business for 16 years and has covered over one million vehicles in that time. The company has flexible protection plans and also includes coverage for specialty vehicles and high-tech systems. CarShield has been featured on ESPN, CNN, HGTV, and TBS. The company also boasts a number of celebrity endorsements. Additionally, thousands of people speak highly of the company in CarShield reviews on Google and Trustpilot.

 


 

CarShield Coverage Plans

CarShield offers six general types of warranty service plans. One plan is just for motorcycles and ATVs, so we've just described the five plans for automobiles below:

CarShield Plan What It Covers
Diamond This plan is comparable to a new car’s factory warranty. It is exclusionary and lists only parts that aren't covered to define the contract. Excluded parts include aesthetic parts, trim, hoses, belts, and wear items.
Platinum This plan is the highest level of inclusionary coverage. It covers items that are part of the engine, transmission, cooling system, electrical system, steering, air conditioning, brake system, and more. It doesn’t cover all of the parts that make up each of those systems, but it explicitly lists each covered item.
Gold This plan offers enhanced powertrain coverage. In addition to the engine, transmission, and drive axle, it covers the alternator, starter, power window motor, and more.
Silver This is CarShield’s basic powertrain plan. It covers all lubricated engine parts, the drive axle, transmission, and water pump.
Aluminum This plan is designed for vehicles that have complex electronic systems, as well as luxury vehicles. It includes coverage for power seat control, voice activation control, sensors, cruise control, gauges, instrument clusters, LCD screens, GPS, and more.

What Is Not Covered By A CarShield Extended Warranty?

CarShield plans don’t cover everything, and each contract details what is excluded. Exclusions common to all CarShield contracts include:

  • Repairs performed without prior authorization from the contract administrator
  • Damage caused by a lack of maintenance
  • Damage caused by acts of nature, theft, vandalism, or falling objects
  • Modifications to the vehicle
  • Misuse including racing or off-road driving
  • Tampering with the odometer

All of these exclusions are common in the industry, to both factory warranties and third-party providers.

CarShield plans have a standard waiting period of 20 days and 500 miles before coverage kicks in. This protects the company from paying for a repair that the customer already knew about. Representatives are allowed to make notes of what is wrong with your car at the time of your extended warranty purchase.

 


 

How Much Does CarShield Cost?

To get a quote from CarShield, you can either call the company or submit some quick information in an online form. If you request a quote online, a representative will call you to discuss your options. Things like mileage, service history, current warranty coverage, and recent mechanical issues can impact the price or the type of plan that is available to you.

During a phone call, you’ll be provided with a coverage plan and monthly payments. While some of CarShield's plans break up the cost over 24 months, most plans are monthly so you can keep the coverage as long as you choose.

To give an idea of pricing, our review team reached out to CarShield for extended automotive warranty quotes on a few vehicles. This is what we found:

Vehicle CarShield Warranty Plan

Term

Monthly Payment

Down Payment

Deductible

2016 Honda CR-V

Diamond 4 years/125,000 miles $100 for 18 months $295 $100

2016 Lexus ES 350

Diamond

Unlimited

$99 monthly

First payment

$100

2014 Ford Fusion 

Platinum

Unlimited

$99 monthly

First payment

$100

2013 Lexus RX 350

Platinum

Unlimited

$99 monthly

First payment

$100

2013 Toyota Camry

Gold

Unlimited

$99 monthly

First payment

$100

2016 Lexus ES 350

Gold

Unlimited

$99 monthly

First payment

$100

 

 

To see how much you would pay for coverage, get a free quote from CarShield for your vehicle.

 

 

CarShield Reviews From Customers

CarShield is certainly the most-reviewed extended coverage provider online. The company has an average score of 4.1 out of 5.0 stars on Google based on over 6,500 CarShield reviews. On Trustpilot, CarShield also has a score of 4.1 out of 5.0 based on over 15,000 reviews.

Positive CarShield Reviews

"I recently got CarShield [coverage], and low and behold, my transmission started acting up. CarShield paid for the repairs and rental car with no problems. I am a customer for life, and I told my sister about them also. Thank you so much."

- Debbie B. via BBB

"I purchased a high-dollar vehicle. The manufacturer, for some reason, would not continue the existing warranty. I called this company and got an incredible price on a great warranty. I communicated with their customer service and received perfect responses. So far, it’s all that I could ask for."

- Manuel D. via Trustpilot

Negative CarShield Reviews

"CarShield advertises great warranty coverage but does not live up to the advertisements. I have paid for [a] CarShield warranty for almost two years. Every time [I] need a car Repair, I get denials and am told [the] repair [is] not covered."

- Angela M. via BBB

"With a monthly payment every month, there are still very important components that aren’t covered in policies. This is the second time that I have had to pay out of pocket because of parts not being covered."

- Anonymous via Trustpilot

More than half of CarShield reviews on Trustpilot give the company 5.0 stars. However, there are some negative reviews. Getting surprised by a denied repair is not fun, and it seems like that’s what most negative CarShield reviews are about. This is why CarShield customers are encouraged to go over their contracts when they receive them so that they are fully aware of what is covered.

CarShield's mobile app is designed for its customers to view the details of their contracts from their phones. It has over 500 reviews on Google Play with a 3.4-star rating. The app has over 100 reviews on the Apple App Store with a 4.2-star rating.

 


 

Our Take On Carshield: 4.5 Stars

We rate CarShield 4.5 out of 5.0 stars and recognize it for having the Best Value in 2021. While it's easy to focus on negative CarShield reviews, the extended warranty company has served thousands of happy customers and offers low rates for comprehensive coverage.

CarShield Pros CarShield Cons

24/7 emergency roadside assistance

Some negative CarShield reviews

Choice of certified repair shop

Rental car reimbursement not included with all plans

Direct payments to repair facilities

 

Most contracts transferable to new car owners

 

It’s always a good idea to get quotes from more than one company so you can compare pricing and determine what is right for you. In our review, we found CarShield, CARCHEX, and Endurance to be industry leaders. Use the tool below to get free quotes from these three providers:

 

 

Benefits Of Extended Warranty Coverage

The biggest benefit of extended warranty coverage is the peace of mind that expensive repairs won’t wreck your budget. Many people count on their cars to be dependable. At the same time, they count on their budget to be predictable. Unfortunately, no car lasts forever, and even the most dependable cars might need repairs after the factory warranty from the dealership has expired.

Toyota, Chevrolet, and Buick all rank highly for dependability according to J.D. Power. However, according to RepairPal, as your car gains mileage, you might encounter car repairs like these:

  • Replacing the power steering hose on a Toyota Camry can cost $371 to $644.
  • Replacing a catalytic converter on a Chevy Impala can cost $1,372 to $1,395.
  • A premature water pump failure on a Buick Regal can cost $434 to $612.

Extended coverage from a company like CarShield can help you avoid taking a financial hit from auto repairs. You can take your vehicle to any repair shop certified by the National Institute for Automotive Service Excellence (ASE®) for repairs. Additionally, many independent providers offer other perks like those discussed above to make life easier.

 


 

FAQ: CarShield Extended Warranty

How much does CarShield cost on average?

When we reached out to CarShield for a quote for a 2016 Honda CR-V with 45,000 miles, we were quoted $100 per month for 18 months for a 4-year/125,000-mile bumper-to-bumper plan. The down payment was $295, and the deductible was $100. Month-to-month contracts are also available for about $129 monthly.

The cost of your CarShield plan will depend on factors like your vehicle’s make, model, year, and mileage. Deductibles can be as low as $0.

What does CarShield cover?

CarShield has six main plan types. At the top, plans can be compared to a manufacturer’s warranty. On the low end, plans cover the basic powertrain components and are affordable. All plans have 24/7 roadside assistance, and some include more perks, like rental car reimbursement. Also, CarShield stands out for its plans that are tailored to high-tech and specialty vehicles like ATVs.

Who has the best extended car warranty?

If you’re looking for the best extended warranty for an affordable price, CarShield may be the to-go. We recognized CarShield for having the Best Value in the industry. If you want comprehensive coverage and service, Endurance and CARCHEX are great options as well.

Is CarShield a scam?

No, CarShield is not a scam. The extended warranty provider has been in business for 16 years, during which time it has covered over 1 million vehicles. Additionally, CarShield has also been featured on ESPN, CNN, HGTV, and TBS and has several celebrity endorsements.

Learn more about warranty scams in our article on the worst extended auto warranty companies.