‘What in the World Should I Do?’: Woman Takes Her Chevrolet Into the Body Shop to Fix a Dent. Then She Gets It Back

'The way my jaw dropped.'

Chevrolet Suburban body shop damage

Photo by: @valarie_fountain/TikTok

Natasha Dubash

By: Natasha Dubash

Jul 5, 2025 at 1:00pm ET

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A woman claims she took her Chevrolet to the body shop to fix a dent but got the SUV back in way worse condition.

Stay-at-home mom Valarie Fountain (@valarie_fountain) recounts the incident in a viral TikTok video. “What in the world should I do?” the mom asks in the caption of the post.

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Fountain starts off by showing off her Chevrolet Suburban, which she calls “beautiful.” She then points to the area where the dent was.

“That’s what we got fixed,” she says, motioning toward the area where the dent had been. However, the shop apparently did a lot more than just fix the dent in the body of her vehicle.

“Let me show you some things that I noticed yesterday,” she says.

“One, on my passenger-side door … the tint is, like, rigid,” she says, pointing to the window tint that appears wavy. She also points out a large scratch going down the tint.

She then steps back to where the dent used to be.

“I know they had to do some body spray and stuff, but you can see where the spray came over on this,” she says, pointing to the rear door and its window.

Opening the same rear door, she points out several scratches over the window tint, which she says were not there before.

“You can tell that they re-tinted this,” she says, pointing at a panel of the window. However, she adds, “There’s a giant gap on the side.”

Finally, she opens the trunk of her car. Inside, there is white dust, water stains on the ceiling, and scratches along with water marks on the walls.

She also points out several more scratches on the tint of the windows on the other side of the car. The mom is even more confused about these because, according to her, there was no reason for workers to even be on that side of the car.

In a follow-up video, Fountain says that she took the car back to the dealership that worked on it and asked to speak to a supervisor. She says the manager initially tried to brush everything off. But when she insisted, they agreed to get the car detailed and to have the windows re-tinted.

Thankfully, she says her insurance agreed to cover all the repairs so she would not have to pay for anything out of pocket.

Viewers Are Shocked At The State Of The Car

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Fountain’s post received over 1.9 million views. Many viewers were at a loss about how the shop could have done so much damage while trying to fix the dent in her car.

“It’s like someone stole your car off their lot. They found it, fixed the dent, and gave it back,” said one user.

“The way my jaw dropped when I [saw] the inside,” said another.

“Nah they fixing that entirely or paying someone to fix it right,” a third wrote.

Tips for Leaving Your Vehicle at the Body Shop

Many viewers offered tips for how Fountain could better prepare her vehicle for repairs the next time she had to leave it at the shop.

“Before I drop my car off anywhere I take a video before to be able to show the previous condition. Never trust no one,” one person suggested.

“Next time in a shop write down your miles … Looks like they had a bunch of stuff inside your vehicle which scratched the tint,” said another.

One person even suggested she check the suspension, speakers, and other parts of her car to make sure they were the original parts from the manufacturer.

In addition to these steps, a California-based body shop called B&J Body Shop suggests documenting the car in its entirety, inside and out. It also advises car owners to clear out all personal items from the car, including items in the trunk and glove box.

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Finally, it suggests getting together the following documentation that may be required for insurance claims:

Detailed pictures of the car
A description of the damage and incident that caused it
Any estimates that the shop may have provided beforehand

Motor1 reached out to Fountain via TikTok direct message for further updates on the situation. We'll be sure to update this if she responds.