Are you considering purchasing an extended car warranty from CarSure? In this guide, we’ll make it easier for you to decide on this provider by reviewing CarSure warranty coverage and sharing user reviews. Then, we'll see how CarSure stacks up to the competition by comparing it to the best extended warranty companies on the market.
To go ahead and get free quotes from our top choices, click below.
In this article:
- What Is CarSure?
- What Does A CarSure Warranty Cover?
- CarSure Warranty Reviews
- Our Recommendations For Extended Car Warranties
What Is CarSure?
CarSure is a nationwide company that markets vehicle service contracts on behalf of third party administrators. CarSure is a division of Innovative Aftermarket Systems (IAS), a company that specializes in developing aftermarket programs and Finance and Insurance (F&I) solutions.
IAS was founded in 1984 and is headquartered in Austin, Texas. The company is one of the largest F&I product providers in the United States.
CarSure helps connect consumers “with all types of cars in all types of conditions” to an extended warranty plan right for them.
What Makes A CarSure Warranty Appealing?
- Excellent customer reviews: CarSure holds an excellent rating on Trustpilot. With over 400 customer reviews, CarSure has maintained a 4.5 star rating on the review website. The company also encourages its customers to rate the company on Trustpilot, which demonstrates confidence in its services and its employees.
- Free quote available online: Unlike many companies that work with third party administrators, CarSure allows you to get a free quote on its website. This is convenient and allows you to evaluate the cost of a potential extended warranty before talking to a sales representative.
- Four different coverage plans: CarSure offers four different coverage plans, which is more than competitors such as Infinite Auto Protection and Delta Auto Protect.
What Does A CarSure Warranty Cover?
A CarSure warranty’s coverage depends on the type of CarSure plan you purchase.The company provides four different levels of coverage: Ultimate, Exclusionary, Comprehensive, and Powertrain.
The Exclusionary, Comprehensive, and Powertrain plans each contain three different policies.
So, the type of coverage you receive will depend on which specific policy you select within the broader levels of coverage.
Here is a high-level description of each of CarSure’s four levels of coverage.
- Powertrain Plan: The Powertrain plan covers a variety of major and minor components, including your engine, transmission, water pump, alternator, starter, AC, and electrical system.
- Comprehensive Plan: The Comprehensive plan covers a bit more than the Powertrain Plan, including your vehicle’s drive axle, suspension, steering, and fuel system.
- Exclusionary Plan: CarSure’s exclusionary coverage is an extensive coverage option. It covers almost all computer, mechanical, and electrical systems aboard the vehicle.
- Ultimate Plan: Ultimate coverage is the highest level of coverage offered by CarSure. In addition to covering everything the company’s exclusionary protection plan covers, it also includes tire and wheel hazard coverage.
CarSure Warranty Reviews
As with all car warranty providers we have examined, we found some positive reviews and some negative reviews.
Positive Reviews For CarSure
“I just want to say what an awesome company these guys are! My dad passed away shortly after purchasing his warranty and they refunded the funds to the family. This is where I will be shopping for my next extended warranty. CarSure made an already difficult situation a little bit easier to deal with. I can't say enough words to show my appreciation.”
- Cindy R. via Trustpilot
“I must give you a rating of 5 stars. My claim was handled expertly. I heard no complaints from the shop that handled my repair on my air conditioner.”
- Robert D. via Trustpilot
Negative Reviews For CarSure
“I've paid $185 per month for 18 months on a powertrain plus contract that is absolutely no good. It’s costing me almost $1,000 to have this fixed... I do not recommend this service!”
- Jeff B. via Trustpilot
“This is the second time that CarSure will not pay for a repair. The first time was an emission control module that wasn't covered. This time I had a front wheel bearing hub go. It was not covered because the bearing isn't directly on the axel.”
- Michael Z. via Trustpilot
Our Recommendations For Extended Car Warranties
While there are some aspects of CarSure that are appealing, such as its high average review on Trustpilot, our review team believes that companies like CARCHEX, Endurance, and Olive provide some of the best coverage in the business.
Below, we discuss why these providers stand out in comparison to a CarSure warranty.
Best For Used Cars: CARCHEX
Here are a few reasons that CARCHEX came out ahead of CarSure in our reviews.
- Sample contracts available online for review: CARCHEX provides sample contracts online so you know exactly what you’re getting from them. CarSure has links to sample contracts on its website, but all of its links are broken.
- More customer support options: CARCHEX provides the ability to chat or email a customer support representative; with CarSure, you have to call a representative for support.
- Better reputation: CARCHEX maintains an A+ rating and accreditation from the BBB, and it has received endorsements from industry leaders like CARFAX, Kelley Blue Book, and Edmunds.com. CarSure does not have the same endorsements and its parent company holds an A- rating with the BBB.
Best Coverage: Endurance
Endurance can be an excellent alternative to CarSure. Endurance offers direct-to-consumer extended warranties, which means that warranty services and claims are handled directly by Endurance.
Here are a few reasons that Endurance came out ahead of CarSure in our reviews.
- Sample contracts available online for review: Sample contracts are available online for prospective Endurance customers to review before purchasing a warranty.
- No middleman: Endurance handles the entire warranty process itself with no third party administrator or middleman. This allows for a more consistent customer experience since different administrators might handle claims differently or treat their customers differently.
- Exemplary treatment of employees: Endurance was awarded a 2019 Stevie Award for being a “Great Employer.” The company was selected due to its “impressive set of employee benefits and activities, particularly given the size of the enterprise.”
Having trouble deciding between Endurance and CARCHEX? Read our Endurance vs. CARCHEX review.
Olive: Best Online Warranty
Olive is an upstart extended warranty company hoping to pull the industry into the modern era. Based on the provider’s 4.7-star average customer score on Google Reviews, the plan appears to be catching on.
The provider's chief calling card is its simplicity. A digital-first interface simplifies the process of filing a claim, while below-average rates make payments easier to bear. Add on Olive’s lack of a waiting period before filing a claim, and the company appears ready to shake up the extended auto warranty space.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of extended auto warranty companies to formulate rankings of the best providers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Warranty providers with a history of strong business practices and endorsements from experts receive the highest scores in this category.
- Coverage: This rating is based on types of extended warranty plans available, coverage terms, and added benefits like roadside assistance.
- Cost: Our research team reviews sample quotes for a variety of plans and vehicles. Companies with lower prices per year of coverage receive the best scores.
- Transparency: This score takes into account contract transparency and the availability of a money-back guarantee.
- Customer Service: We comb through customer reviews and perform our own shopper analysis to get a sense of the responsiveness and helpfulness of each warranty company.
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