Jupiter Auto Insurance goes under the telescope.
Jupiter Auto Insurance, a Nashville-based provider, has been in business for 11 years and it specializes in coverage for high-risk drivers. Read on for Jupiter Auto Insurance reviews, coverage, discounts, and to see if it is a good fit for you.
Whenever you shop for car insurance, we recommend getting quotes from the best auto insurance companies so you can compare coverage and rates. In addition to the insurance company you choose, factors such as your age, vehicle make and model, and driving history can affect your premium, so what’s best for your neighbor might not be best for you.
To collect and compare quotes from providers available in your state, call (844) 246-8209 to speak to one of our representatives or use the tool above.
In this article:
- Jupiter Auto Insurance Overview
- Jupiter Auto Insurance Coverage
- Jupiter Auto Insurance App
- Jupiter Auto Insurance Reviews
- Jupiter Auto Insurance Discounts
- Our Verdict On Jupiter Auto Insurance
- Our Recommendations For Car Insurance
Jupiter Auto Insurance Overview
BBB Business Rating
BBB Customer Review Rating
AL, AK, GA, IL, IN, OK, TN, TX
Roadside assistance, rental coverage
Jupiter Auto Insurance is available to drivers in Alabama, Arkansas, Georgia, Illinois, Indiana, Oklahoma, Tennessee, and in Texas. As far as highlights go, that’s pretty much it. It tends to be a more expensive option for car insurance, it doesn’t have great customer service ratings, and it doesn’t have many coverage options.
However, it does have web pages for attracting SR-22 and high-risk drivers, so it might be a good last-resort option if you get turned down by other companies.
Jupiter Auto Insurance Coverage
Jupiter Auto Insurance sells two main products: car insurance and renters insurance. It also offers commercial auto insurance through Progressive, and it sells motorcycle insurance policies by Dairyland Motorcycle Insurance.
Coverage from Jupiter Auto is pretty basic. You can get your state’s required coverages, plus a couple more options. Here’s the whole coverage menu:
- Bodily injury liability
- Property damage liability
- Collision coverage
- Comprehensive insurance
- Medical payments (MedPay)
- Personal injury protection (PIP)
- Uninsured motorist
- Underinsured motorist
- Roadside assistance
- Rental coverage
Almost every other car insurance company offers those coverage options, including roadside assistance and rental coverage. Jupiter Auto Insurance’s website doesn’t say exactly what’s covered with roadside assistance, but if you’re a driver in Indiana, it will cost between $10 and $12 per month. You can probably expect similar rates in other states.
If roadside assistance is important to you, you should weigh your options. Starting prices for a AAA membership can cost between $50 and $75, depending on your state. Choosing a company like AAA might offer you more coverage than Jupiter’s $120/year roadside assistance.
Jupiter’s website claims it has many discounts, but it doesn’t list them all out in one place. Digging around, we were able to find the discounts listed below. Depending on your state, you might be able to find these discounts or more:
- Safe driver
- Policy paid in full
We’d guess that Jupiter’s main source of new customers isn’t its website, but independent agents. A large portion of the website is dedicated to attracting new independent agents and to providing tools for agents. We’d certainly hope a live agent would do a better job selling Jupiter policies than the website.
For an easier quote process, you can call our team at (844) 246-8209 or use this tool:
Jupiter Auto Insurance Reviews
We've already mentioned that Jupiter doesn't have the best customer service reviews. We’ll take a closer look at a couple of the reviews we found online on the Better Business Bureau and Yelp. A majority of the negative reviews are about issues with claims, poor customer service, and a lack of communication from the company.
Positive Jupiter Auto Insurance Reviews
"I had been hit by a car insured by Jupiter, and after I read all the negative Jupiter reviews on the internet I was afraid that I would not be paid, or that it would take forever. Not only was I paid, but it was the right amount, and in a normal amount of time."
- Dave M. via BBB
"I use Jupiter Coverage for my business liability insurance, and I have to say that the customer service I receive from the staff there is top-notch. They were able to review my current coverage, and find me a better plan, catered to my specific industry for a similar price."
- Mike N. via Yelp
Negative Jupiter Auto Insurance Reviews
"I can't believe this company has an A rating. I question the BBB for that."
- Linda A. via BBB
"This have to be the worse insurance company I have every been involved with. The people that work for them will lie to you like they were trained to do it."
- Fran via BBB
In one Jupiter car insurance review, the driver said that the company had canceled their policy without enough warning. This caused them to get a fine for driving without insurance. Jupiter Auto Insurance had apparently sent a letter asking for a copy of the driver's license, but the driver said they never got the letter. After that, their policy was canceled.
Another Jupiter car insurance review is about a lack of communication from the company. In this case, the reviewer’s parked car was struck by someone with Jupiter Auto Insurance. The reviewer then took their car to a shop to get an estimate for the damage.
After a month with no communication, an agent told the driver that Jupiter had never received an estimate from the repair shop. However, the staff at the repair shop showed the reviewer screenshots of the emails that they had sent to Jupiter Auto weeks before. At the time of the review, two more weeks had passed by without contact from Jupiter.
Jupiter Auto Insurance App
Jupiter Auto has an app that lets you file a claim, request roadside assistance, and make a payment. You can also use it to learn about your driving skills. It can give you stats on your speeding, acceleration, hard braking, and more. However, those stats are just for educational purposes. You won't get a special discount for getting a good score on the app.
According to descriptions of the app, that's what you should be able to do. However, It's a different story in real life. Only a few reviews about the app exist, and most of them give the app one star.
Our Verdict On Jupiter Auto Insurance
Through our comprehensive research of Jupiter Auto Insurance, we think its best you consider some other providers. Unless Jupiter is your only option for insurance, we think you can get better coverage and prices from other companies.
Easy quotes process
Only available in 8 states
Mobile claims filing and account management
Limited information about coverage
Mixed customer service reviews including issues with the app
To compare quotes from other top providers, you can either call our team at (844) 246-8209 or simply use this tool to explore your other options:
Our Recommendations For Car Insurance
Recently, we ranked the best auto insurance companies on things like price, discounts, availability, technology, and more. We think State Farm and USAA are both great options if you are shopping around for insurance. Remember, getting more auto insurance quotes can only help you find the best price.
State Farm: Best For Students
If you want to avoid a glitchy technology experience that doesn’t satisfy, you should take a look at State Farm. The nation's second-largest insurer has a number of digital offerings that make it easy to manage your car insurance and get discounts:
- State Farm Mobile App: With State Farm's app, you can file claims, request roadside assistance, manage your policy, and more.
- Drive Safe and Save: This is State Farm's usage-based option. You can get a discount of up to 30 percent off your premium for being a good driver. Also, it won't raise your rates if you can't stop drifting around corners at 3 am.
- Steer Clear: This educational program is for drivers under the age of 25. Drivers complete hours and in-app training modules to pass the course get a certification. Along with the certification comes a discount of 15 percent.
If you are a student under the age of 25 with good grades, you can also take advantage of State Farm's 25 percent good student discount. This discount lasts until you turn 25, even if you have already graduated from college. Combining the student discount and the Steer Clear discount makes State Farm a great option for students.
State Farm scored 878/1000 on J.D. Power’s 2019 Auto Claims Satisfaction Study – only four other mass-market providers scored higher. The company also has a high financial rating of A++ from AM Best. Both of these scores mean State Farm can handle clams quickly and easily.
To learn more, read our full State Farm auto insurance review.
USAA: Best For Military
If you or your family have any military affiliations, you should definitely check out USAA. Insurance quotes from USAA often clock in well below quotes from anywhere else. If you live in the state of Texas, you can also get USAA's SafePilot app, which gives discounts based on your driving skills.
To get USAA, you need to meet one of the following requirements:
- You are an active or former member of the military
- You are a member of a commissioning program
- Your spouse or one of your parents has had a USAA auto or home policy
USAA provides some great discount options to service members that are expecting a deployment. You can get 15 percent off your premium if you take your vehicle to the base and garage it there, or you can get 60 percent off if you store your vehicle at home during deployment. Remember, unless you sell your vehicle, you are required to have coverage as an owner.
USAA scored 900/1000 on JD power's 2019 Auto Claims Satisfaction Study, but it wasn't included in the ranking because it isn't available to everybody. The company got a similar score – 900/1000 – on J.D. Power’s 2020 Insurance Shopping Study.
To learn more, read our USAA auto insurance review.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
- Availability: We consider availability by state as well as exclusions for specific groups of drivers.
- Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
- Cost and Discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
- Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
- Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.
Read our other insurance articles: