An in-depth look at Infinity car insurance helps to determine coverage and costs options.

 
 

Infinity auto insurance, initially only offered in only four states, has since grown to serve 43 states. This review explains Infinity insurance reviews, coverage, cost, availability, and more to help you decide if this provider offers the coverage you need for peace of mind. Keep reading to learn about Infinity car insurance and see how it compares to the best car insurance providers in the industry.

Whenever you shop for car insurance, we recommend getting quotes from multiple providers so you can compare coverage and rates. In addition to the auto insurance company you choose, factors such as your age, vehicle make and model, and driving history can affect your premium, so what’s best for your neighbor might not be best for you.

Use our tool below or call (844) 246-8209 to start comparing personalized car insurance quotes:

 

In this article:

 


 

Infinity Auto Insurance Overview

Infinity Property & Casualty Corporation was originally founded in 2002 in Birmingham, Alabama. At first, the company was created to cater to the needs of Hispanic customers. Coverage was only offered in California, Arizona, Texas, and Florida, but now includes 43 states.

In 2018, Infinity was acquired by Kemper Insurance Company, which has been in business since 1990. Infinity auto insurance has a lot to offer with its easy insurance quotes process and various coverage options, but also faces more complaints than other companies.

Infinity offers a variety of financial products, including:

The business plans include commercial auto policies, as well as general liability.

 


 

Infinity Car Insurance Coverage

Infinity provides standard types of auto insurance policies, like most other auto insurance companies. The insurance company prides itself on being a non-standard insurer as well. These policies are meant for people with a bad driving record or poor credit. Infinity even has policies for those that don’t own a car but still want to drive. This plan is known as non-owners’ insurance.

In addition to the typical coverage options, here are some other plans Infinity customers can choose.

Benefit Details

DriverClub

Roadside assistance is available 24 hours a day, 7 days a week. This plan is free until you use it, then you simply pay for the discounted services as needed. Coverage applies even when you are a passenger in another vehicle.

Ridesharing Insurance

Coverage is available in select cities for drivers working for Lyft or Uber.

 

When compared to the other top car insurance companies, it’s clear to see that Infinity has a lot less to offer. Considering Infinity was recently acquired by a larger business, more options may be available soon.

 


 

Infinity Auto Insurance Cost And Discounts

The pricing of an auto insurance policy is dependent on many factors. Some of the aspects considered include the following.

Factors Details

Coverage Needed

With all insurance policies, you will pay more for comprehensive insurance vs just liability auto insurance.

Geographic Location

Insurance premiums vary by state. You will pay more if you live in a congested urban area because the risk for an accident is higher.

Age

Teen drivers are more likely to be involved in an accident, which is why their premiums are much higher.

Driving Record

Insurance companies see drivers with infractions as higher risk.

Credit Score

Most companies consider credit history when determining reliability.

Type of Vehicle

There are vehicles that cost more to insure and some that cost less. Additionally, if the vehicle has safety features, the rates might go down.

 

While Infinity car insurance does offer a few discounts, they do not offer nearly as many as most companies provide. Discounts that are offered are listed below:

Discount Details

Multiple Vehicles

If you insure more than one vehicle on the same policy, you can save up to 38 percent.

Safe Driver

Infinity provides a discount for having a clean driving record.

Switch and Save

Save up to 15 percent when you switch to Infinity.

Pay in Full

Any time you pay a policy in full, you receive a discount.

 

In our study into the top providers, we found that the average rates offered by Infinity weren’t that great in comparison. The worst part is, it’s likely you won’t even receive decent customer service with these higher premiums.

 


 

Infinity Insurance Reviews

Any provider can claim to be the best, but the reviews tell the truth. When we looked at Infinity, we found that the provider might not be all that it is cracked up to be.

While the company does maintain a B- rating from the Better Business Bureau (BBB), there seems to be an abnormal amount of complaints in comparison to other insurers. In fact, the National Association of Insurance Commissioners (NAIC) states that the provider has a large market share of complaints with 141 filed in 2018 alone. As far as the financial standing goes, the company is able to pay out claims without a problem. It has an A- rating from AM Best.

Positive Infinity Insurance Reviews

Infinity Auto Insurance has a poor customer review profile, with a 1 out of 5 star customer rating on the BBB and a 1.4 / 5.0 rating on Trustpilot. However, there are some positive customer reviews posted to Trustpilot, such as the following:

“Chris Ramirez was excelptional! He took the time to customize a policy that was best for me. He explained certain terms and really took time with me to create a package that fit my budget. I was very impressed with the quality of service I received!”

-C K via Trustpilot

Most other positive reviews were similar, praising the customer service provided by particular agents when purchasing a policy.

Negative Infinity Insurance Reviews

The true test is listening to what customers have to say after they attempt to file a claim. Below are examples of the types of negative reviews that are common on the Infinity Auto Insurance Trustpilot review page.

“Absolutely the WORST customer service of ANY company I've dealt with. Six weeks into my auto collision claim and they still have not transferred my car to the auto repair shop. The phone adjuster tries to talk over you as you speak and is absolutely no help.”

-Ruth via Trustpilot 

“Complete CROOKS!!! If they could get 0 stars, they would! have a good driving record and never been involved in a major accident before. I had full coverage on my car. My brother borrowed my car and hit a pole. Luckily no one else was hurt or involved in the accident but he totaled the car. I filed a claim and did not hear from anyone. Finally got the claim adjusters info and could never get a hold of her. The email they say to email is total bogus. Sent in multiple emails with no replies! Then they sent me a letter saying they’re denying my claim and now received a collections notice that I owe the tow yard over $2,000 because the insurance did not cover it. My car is undrivable and completely totaled. DO NOT get insurance with them. They only want your money but will not help when it comes down to it. They should be shut down!”

-Holly via Trustpilot

While the company does respond to every negative review, it appears that it is a standard reply that doesn’t provide any tangible resolution. Furthermore, the entire first page of reviews is filled with 1-star ratings.

 


 

Infinity Technology/Apps

Infinity Auto Insurance has a mobile app that customers can use to manage their Infinity insurance policy. The app can be used to make payments, display ID cards, submit claims, and find repair shops. It is available on both Google Play and the Apple App Store.

The Infinity Auto Google Play app has a 4.5 / 5.0-star rating, with most customers appreciating the service. Some users noted issues with payment histories not showing up properly in the app.

The Apple Infinity Auto app is significantly less popular, with a 2.0 / 5.0-star app store rating. Many have complained that the app often prevents users from making online payments.

Infinity does not have any usage-based driving apps.

 


 

Our Take On Infinity Auto Insurance: 3.0 Stars

We rate Infinity Auto Insurance 3.0 out of 5.0 stars. While the company offers an easy quotes process and a range of coverage options, Infinity insurance reviews reveal a high volume of dissatisfied customers.

We wanted to like Infinity auto insurance and gave it a fighting chance, but can’t deny that the reviews push our verdict over the edge. We can’t honestly recommend this company because there’s no guarantee you will receive a good experience. Instead, it appears that the company charges high premiums and then doesn’t follow through on its end of the bargain.

Pros Cons
Easy quotes process

Expensive

Plenty of coverage options

High amount of customer complaints

With so many quality providers out there, we would rather see you working with a company that has a better reputation. The below tool will help you find a more reputable company in your area. You can also call our team at (844) 246-8209 for free, personalized quotes.

 
 

 


 

Recommended Providers

After referencing the above cost information and looking at our top insurance providers' research, it’s clear to see what companies we feel comfortable recommending. Let’s take a quick look at how the best auto insurance companies compare with Infinity.

Provider Overall Star Rating AM Best Financial Strength Rating Additional Benefits

Infinity

3.0

A-

-DriverClub 24/7 roadside assistance

-Ridesharing insurance

USAA

5.0

A++

-Accident forgiveness

-Rental reimbursement

-Roadside assistance

State Farm

4.5

A++

-Rental car coverage

-Classic car insurance

-Roadside assistance

Geico

4.5

A++

-Usage-based insurance

-Roadside assistance

-Accident forgiveness

Progressive

4.5

A+

-Name Your Price®  comparison tool

-Roadside assistance

-Accident forgiveness

-GAP coverage

 

 


 

USAA Insurance logo

USAA Car Insurance: Best For Military

It doesn’t matter what rankings you look at, USAA car insurance regularly tops the charts. For example, the J.D. Power 2020 U.S. Auto Insurance Satisfaction StudySM shows that USAA receives some of the highest rankings of any provider. It also receives the highest marks from the AM Best Rating Services, proving it is a financially strong company.

Unfortunately, USAA is only available to military personnel, retired veterans, and their families. This restriction is the only downside to the program and means that a lot of people will not qualify for coverage.

If you can get a policy with USAA, you can expect low premiums, even after an accident or moving violation. You also gain access to all of the top perks, such as roadside assistance and rental car reimbursement.

We aren’t the only people that think USAA is a great option. A recent Trustpilot review states:

“I have been a USAA member for years...and am certain, there is no better company to work with! They are fast, responsive and very adaptable to your needs. I have checking and savings accounts with USAA, a credit card, my vehicle insurance, homeowners insurance AND life insurance through them. With each additional product, I get bigger discounts...the staff is super professional and helpful any time I need them!”

-Lisa Poole via Trustpilot

To learn more about coverage, read our complete USAA auto insurance review.

 

 


 

State Farm Insurance logo

State Farm Car Insurance: Best For Students

Looking at our comparison and evaluating the 2020 U.S. Auto Insurance Study allows you to see that State Farm is another leader in customer service. This company is one of the few providers that has an A+ BBB rating as well, which says a lot. State Farm is known for its lower teen rates, so you might want to look into that if you have young drivers in the home.

With a State Farm policy, you can also take advantage of rental car coverage and roadside assistance. Plus, if you have a classic car, you can get a policy for that as well.

Customer reviews are often favorable for the brand as well. Another Trustpilot review states:

“LOVE State Farm! All of my insurance, banking and financial planning is through SF. Quick service, both at the agent's office and on the phone. Needed a tow, they sent someone ASAP and no $ was paid out of pocket for the tow. Had a checking acct question and they were available on the phone super late and to chat with online as an IM. Love my agent!”

-Euroqueen2015 via Trustpilot

Find out more by reading our full State Farm auto insurance review.

 

 


 

Compare Auto Insurance Policies For The Best Rate

To get the best coverage at the lowest price, we recommend that you receive quotes from multiple companies. Whether you choose to use Infinity, or you go with some of the best auto insurance providers, it is often wise to get a quote from at least three of them. Compare the coverage terms, premium, and customer service ratings to find the best company for your needs.

Use our tool below or call (844) 246-8209 to start comparing car insurance quotes:

 
 
 

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