Geico (an acronym for Government Employees Insurance Company) is the second-largest car insurance company in the U.S. As such, there are thousands of Geico insurance reviews posted online. But is Geico a reliable insurer? We found that it is reliable, though it may not be the best option for every driver.
In our research into the best car insurance companies in the industry, we named Geico our top choice for the average driver. Learn why in this article, where we take a look at Geico car insurance coverage options, cost, perks, and Geico reviews from policyholders.
In this article:
- Our Take On Geico: 4.5 Stars
- Geico Cost And Discounts
- Geico Insurance Coverage
- Geico Auto Insurance Reviews And Ratings
- Geico Auto Insurance Apps
- Other Recommended Providers
- FAQ About Geico
Our Take On Geico: 4.5 Stars
We rate Geico 4.5 out of 5.0 stars and named it the Best Overall in 2022. The insurance company’s cheap rates and simple claims process make it a smart choice for most drivers. Geico auto insurance reviews are largely positive, indicating a reliable claims process and helpful agents.
Geico is the second-largest car insurance provider in the country according to the National Association of Insurance Commissioners (NAIC). Since it's such a huge company, it offers many different products. You can find Geico insurance products such as:
- Motorcycle insurance
- Homeowners insurance
- Renters insurance
- Condo insurance
- RV insurance
- Boat insurance
|Geico Pros||Geico Cons|
|Many choices for coverage||Average quotes process|
|High level of customer satisfaction||Usage-based app not available in all states|
|Superior financial strength rating from AM Best and A+ rating from the BBB|
|Available in 50 states|| |
Geico Cost And Discounts
Compared to other leading insurers, Geico auto insurance is affordable. Our review team reached out for a sample quote for a 25-year-old female driver with a 2016 Honda Fit with 50,000 miles. We were quoted just $294 for a six-month Geico insurance policy, which comes out to around $49 per month.
Here's a look at another Geico quote we received for a married couple, ages 30 and 31, who drive a 2016 Chevrolet Colorado with 50,000 miles and a 2012 Toyota RAV-4 with 120,000 miles. Because the Colorado is financed, it requires collision and comprehensive coverage, while the RAV-4 does not.
|Geico Auto Insurance Quote||Basic Coverage||Full Coverage|
|Collision insurance||$500 deductible for Colorado only||$500 deductible for both vehicles|
|Comprehensive insurance||$500 deductible for Colorado only||$500 deductible for both vehicles|
|Add-ons||Roadside assistance and rental car reimbursement ($30 per day) for Colorado only||Roadside assistance and rental car reimbursement ($30 per day) for both vehicles|
|6-month premium||$576.10 (or $96.02 per month)||$738.71 (or $123.12 per month)|
Because price is affected by things such as your age, gender, accident history, and the type of car you drive, the best way to estimate your monthly payment is to get a free quote. Our rate estimate data suggests Geico has some of the best rates for drivers with poor credit as well as young drivers.
Cheapest Car Insurance Estimates For Drivers With Poor Credit
Below, you can see the five cheapest car insurance companies for drivers with poor credit. Geico is the second-cheapest option overall after USAA. (California, Hawaii, and Massachusetts don't allow insurance companies to use credit profiles to set rates.)
|Car Insurance Company||Annual Rate Estimate|
Cheapest Car Insurance Estimates For Young Drivers
We also found Geico to be a cheap option for young drivers in their early twenties. Overall, it's also the second-cheapest company behind USAA.
|Car Insurance Company||Annual Rate Estimate|
Unless you’re in the military or have a family member with USAA, we think Geico provides some of the cheapest car insurance policies around. The average annual premium with Geico for experienced drivers with clean driving records is around $1,470, according to our cost research. This is about 27% cheaper than the national average.
Geico Insurance Cost By State
What you pay for car insurance from Geico also depends on your location. Drivers in some states may pay as little as $1,000 per year, while others could pay $2,000 or more for full coverage insurance based on location alone. Here's an overview of Geico's insurance costs by state, along with each state's average according to our rate estimates.
|State||Geico Annual Cost Estimate||State Average Cost Estimate|
|Michigan||Data not available||$4,390|
When you get a quote from Geico, ask about auto insurance discounts. There are numerous ways to save on coverage.
|Geico Insurance Discounts||Eligibility Details|
|Multi-Policy Discount||Get a discount for bundling auto and home insurance or another type of coverage.|
|Multi-Vehicle Discount||Save up to 25% when you add a second vehicle to your policy.|
|Good Student||Save up to 15% for maintaining a high grade point average.|
|Good Driver||Save up to 26% when you remain accident-free.|
|Driver's Education Course||Lower your Geico auto insurance premium by taking a driver training course.|
|Defensive Driving Course||Lower your premium by taking a defensive driving course.|
|New Vehicle Discount||Earn up to 15% off by insuring a new car with Geico.|
|Military Discount||Earn up to 15% off for your military affiliation.|
|Emergency Deployment||Save up to 25% when you are deployed with the military.|
|Federal Employee Discount||Save up to 8% on car insurance as a federal employee.|
|Membership and Employee Discount||Save on an insurance policy as a member of certain professional and alumni associations.|
|Safety Features||Receive discounts for having air bags (25% to 40%), anti-lock brakes (5%), anti-theft systems (25%), and daytime running lights (1%) in your vehicle.|
|Seat Belt Use||Earn up to 15% off MedPay or PIP coverage by driving safely.|
Geico Insurance Coverage
As a full-service provider, Geico offers the six standard types of car insurance:
- Liability auto insurance (bodily injury/property damage liability)
- Collision insurance
- Comprehensive car insurance
- Medical payments (MedPay)
- Personal injury protection (PIP)
- Uninsured/underinsured motorist coverage (UM/UIM)
Geico also offers some additional coverage options that set it apart from other providers.
|Geico Car Insurance||Details|
|Roadside assistance||Emergency road service coverage is available for a small fee – you can get it for as little as $14 per year. It includes jump-starts, spare tire installation, towing to a repair shop, and lockout services up to $100.|
|Rental car reimbursement||This coverage pays for the costs of a rental car while your car is being repaired after a covered claim. Geico works with Enterprise Rent-A-Car, which means your insurance will pay Enterprise directly.|
|Mechanical breakdown insurance||Geico mechanical breakdown insurance is similar to an extended warranty. Under an MBI plan, Geico will pay for repairs to any covered mechanical part on your car. This excludes wear and tear, tuneups, and maintenance items. Your car is only eligible if it is under 15 months old or has fewer than 15,000 miles.|
|Rideshare insurance||If you drive for Uber or Lyft, you're covered while waiting for, driving to, and carrying passengers. |
While other roadside assistance plans may offer more service options, Geico's plan covers the basics at an affordable price. Compared to AAA’s cost of $50 to $100 per year, it's a pretty good deal for those who are insured by Geico. Overall, customers who have left Geico auto insurance reviews seem pleased with the variety of coverage.
Geico Claims Department Number
The Geico claims department number is 800-841-3000. You can also file your claim through the Geico mobile app or at geico.com/claims.
How Does Geico Pay Claims?
Once your claim is approved, Geico will mail a check directly to your provided address. This check will cover the claim amount minus your deductible and is typically mailed within 48 hours after approval.
Geico Home Insurance
Many drivers choose to bundle their home and auto insurance coverage together to save money. Geico homeowners insurance covers property damage from fire, wind, hail, and sometimes water (depending on the policy). Other coverage options include personal property, jewelry, personal liability, medical bills, and expenses incurred during a covered loss.
Geico Life Insurance
Geico sells term, whole, and universal life insurance. These options can cover your debts and replace your income for your beneficiaries in the event of your death. Term life insurance applies over a specific period of time, while whole and universal life insurance policies don't expire. Term life can be a good option if you just want security while you have a large financial burden, like a mortgage, while whole life can help you leave more money or fund a trust for beneficiaries.
Geico Auto Insurance Reviews And Ratings
Geico has strong reviews for its easy insurance claims process and helpful customer service. In the J.D. Power 2021 U.S. Auto Insurance StudySM, Geico earned a satisfaction ranking above the regional average in California, the Central region, and New England. The insurer used to rank higher in this survey, but satisfaction ratings have dipped lately.
Still, there are many positive Geico insurance reviews on sites including Trustpilot and the Better Business Bureau (BBB). On the BBB website, Geico has an A+ rating, indicating that it promptly responds to customer complaints.
Positive Geico Auto Insurance Reviews
In positive Geico insurance reviews, customers praise the ease of communication with the company's representatives.
"I've used Geico for the last [seven] years, and they have done a great job for me. No issues with claims. No reactive rate hikes after claims. Great communication. I'd recommend this company."
– Mark C. via BBB
"I have been with this insurance company for [nine] years now, and they have always been so great to work with! They help every time I call and are always so friendly. I am proud to call them my insurance company. When I was in my first accident, they made the whole process so easy and got me into a rental within the next business day."
– C.J. Fritz via BBB
Negative Geico Auto Insurance Reviews
While Geico has positive comments from customers overall, the company has received some complaints too.
"Terrible company if you ever have to file a claim … When it was determined that six months later that an engine failure was most likely due to previous damage to work done under [a] previous claim, they were entirely unresponsive. They refused to even come and see the vehicle damage at the dealership."
– Toure P. via BBB
"Geico really takes [their] time with handling claims. You may save money with Geico, but you waste a lot of time. I responded to a ridiculous total loss amount for my car (barely half of what I paid for [the] vehicle and not even half of what [it was] valued at) at 11:00 AM and was told that he would review everything on Tuesday. Today is Friday!"
– Brittaney P. via BBB
Compared to other insurers, Geico’s online customer review profile is good. However, Geico’s ratings aren’t the best in the industry, and claims satisfaction can vary depending on where you live. If you’re considering a policy with Geico, research Geico insurance reviews specific to your state or city.
How Geico Works
Here are a few things to know before starting a Geico policy.
Does Geico charge a cancellation fee?
Geico does not charge a cancellation fee. You can cancel your Geico policy by calling 800-841-1587 and speaking with a Geico insurance agent.
How long does it take Geico to refund a payment?
The time it takes to receive a refund from Geico may depend on your payment method and policy. You may receive a refund within a matter of days, but the process can take several weeks. If you have not received a refund within a month you should contact Geico.
What time does Geico process payments?
The amount of time it takes for Geico to process your payment depends on your payment method. If you make a payment through the Geico mobile app, on the Geico website, or over the phone, your payment should be processed immediately. These services are available 24/7.
Does Geico have gap insurance?
Geico does not offer gap insurance. Gap insurance covers the difference between your car's value and what you owe on a loan in the event of a total loss. Other insurance providers like USAA offer it, as do a number of auto lenders.
Geico Auto Insurance Apps
With the Geico Mobile app, you can view insurance documents, pay bills, file claims, and request roadside assistance. More than 2.9 million Geico customer reviewers give the app an average of 4.8 out of 5.0 stars in the App Store, and nearly 400,000 users give it 4.8 out of 5.0 stars in Google Play. Depending on your insurance plan, the app also has the functionality to schedule damage inspections, rentals, and repairs.
Geico's other app is DriveEasy®, a usage-based driving program that became available in some states in 2019. The app tracks things including distracted driving, hard braking, and time spent on the road. Unlike Progressive’s Snapshot, it can't raise your car insurance rates, but it can lower them.
So far, DriveEasy is available in the following states:
|Connecticut||District of Columbia||Florida|
|New Jersey||New Mexico||Ohio|
Other Recommended Providers
While Geico is a reliable option for most drivers, we encourage getting quotes from multiple providers so you can compare coverage and rates. In addition to the insurance company you choose, factors such as your age and driving history and the vehicle's make and model can affect your premium, so what’s best for your neighbor might not be best for you.
If you're looking for a few more insurance companies to compare with Geico, check out USAA, Progressive, and State Farm.
- USAA: This company is the best option for military members and their families for its comprehensive coverage and benefits, great rates, and excellent customer service. Learn more in our complete USAA auto insurance review, or read about USAA vs. Geico to compare the top providers.
- Progressive: Insurance through Progressive is also affordable for many drivers across the U.S. Plus, Progressive has a great mobile app and shopping experience with its quotes comparison tool. Read our full Progressive auto insurance review to learn more.
- State Farm: This insurer has more customers than any other car insurance company in the nation, and it’s great for young drivers. In our State Farm auto insurance review, we recognized the provider for its student driving programs that can save you money.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
- Availability: We consider availability by state as well as exclusions for specific groups of drivers.
- Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
- Cost and Discounts: Our research team reviews auto insurance rate estimates generated by Quadrant Information Services for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
- Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
- Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.
Read our other insurance articles:
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- Kemper Auto Insurance Review
- Utica Insurance Review
- Webb Insurance Review
- Mississippi Farm Bureau Auto Insurance Review
- Direct Auto Insurance Review
- Viking Auto Insurance Review