If you want a policy that makes it easy to get in touch with your agent, Travelers is worth considering.

 
 

To help you find the right coverage at the right price, we've taken a look at some of the top car insurance companies on the market, including Travelers Auto Insurance Company.

In this article, we’re going to go in-depth into Travelers auto insurance and see how it stacks up against the competition. We’ll take a look at coverage, whether or not the company is trustworthy, and what customers have to say about their experiences. Ultimately, we hope you’ll be able to decide whether Travelers car insurance is right for you.

Whenever you shop for car insurance, we recommend getting quotes from multiple providers so you can compare coverage and rates. In addition to the insurance company you choose, factors such as your age, vehicle make and model, and driving history can affect your premium, so what’s best for your neighbor might not be best for you.

Use our tool below or call our team at (855) 518-0148 to start comparing personalized car insurance quotes.

 

In this article:

About Travelers Auto Insurance

Travelers is one of the biggest names in the auto insurance industry, and its focus on in-person interactions with insurance agents makes it a perfect choice for motorists who feel that our digital age has lost that all-important personal touch.

The company has an A++ rating for financial strength from AM Best, and it has fewer than the median number of complaints for similarly sized agencies according to the National Association of Insurance Commissioners. We think Travelers auto insurance is a good option for teens and young drivers due to its student and new driver discounts. Travelers also offers longer new car replacement coverage than most providers.

On the downside, we discovered that Travelers car insurance can be generally more expensive than other companies.

 


 

Travelers Auto Insurance Coverage

Like most car insurance companies, Travelers offers the following types of auto insurance:

Coverage Details
Liability coverage Covers you for any bodily injury or property damage you may cause in an accident where you are at fault, as well as any legal fees for your defense.
Comprehensive coverage Covers you for non-collision related damages, such as hitting a deer, damage from a storm, theft, vandalism, etc.
Collision coverage Covers you for damage that occurs during a collision with another car or object, regardless of who is at fault.
Personal injury protection Pays for medical expenses and sometimes lost wages due to a car accident.
Uninsured/underinsured motorist coverage Covers you for damages incurred during an accident with an uninsured or underinsured driver.
Medical payments coverage Covers you and your passengers for medical costs no matter who is at fault.
 

The amount of coverage you are required to have by law varies by state. It’s important to note that these coverages come in different amounts and may not always cover the entirety of all expenses incurred.

Along with standard coverages, motorists can take out additional coverages with Travelers auto insurance. You have access to the following:

Coverage Details
Loan/lease gap insurance This covers you in the event that your vehicle is totaled before the loan or lease is paid off.
Rental coverage This provides rental reimbursement in the case that your car isn’t driveable for more than 24 hours and you need to use a rental car.
Roadside assistance Travelers provides assistance and gives you peace of mind in case of a breakdown or similar circumstance.
New car replacement If you total a new car within five years of purchase, Travelers will replace it with a brand new car of the same make and model.
Accident forgiveness

With the Responsible Driver Plan, Travelers will forgive one accident and minor traffic violation every 36 months. With the Premier Responsible Driver Plan®, Travelers will apply a $50 credit up to $500 to your deductible for every 6 months that all drivers on the plan are free of an accident or major traffic violation.

Ridesharing

This covers drivers that work for ridesharing companies. Coverage is only available in Colorado and Illinois.

 


 

Travelers Insurance Quotes Process

You can get a quote from Travelers online or by calling to speak to an agent. The process is fairly easy – you’ll just need to enter some information about your vehicle, your driving history, and any other drivers who will be on the plan. According to Travelers, the entire process should take about seven minutes, after which you’ll receive your free quote.

 


 

Travelers Insurance Claims Process

If you take out a policy with Travelers, you can file a claim by phone or online. Travelers has three different phone numbers you can call depending on the urgency and severity of your claim, and agents are available 24 hours a day, 7 days a week.

If you’d like to file a claim online, you’ll need to provide:

  • Your policy or account number
  • Your contact information
  • The type of claim you’re filing
  • The date of the incident
  • A description of what happened

From there, Travelers will investigate your claim. You can check the status of your claim online or by phone.

 


 

Customer's Reviews Of Travelers

Travelers auto insurance has a long track record of happy customers that has cemented its position as one of the major players in the car insurance industry. Like we mentioned, Travelers has an A++ financial strength rating according to AM Best, and it has an A+ rating with the Better Business Bureau (BBB). However, it has just over a 1-star customer rating and 380 customer complaints on the same site.

Customers that are satisfied with their plans leave reviews like:

“I have had Travelers auto insurance for two years with my truck (Florida). Travelers has been great since day one. They are very friendly and straightforward. I have had to make two claims. One when a rock damaged my front windshield, and the other when I had an emergency and needed an immediate tow. Both situations were handled seamlessly and I had no problems. Thank you, Travelers!”

-via BBB

Customers that were dissatisfied with their customer service experiences left reviews like this one:

“My family has been Travelers customers for over 18 years! Now, it is becoming time for me to move onto my own car insurance plan. Today I have been on hold for over two hours to get any kind of help. I would contact our local agent, but he is completely incompetent. His voicemail box is full, and he never returns a call. We had a different local agent, but he retired two years ago. Moreover, I have no one to help me! Other agents are not helpful because they refer me to the 1-800 number, and as mentioned, I have been on hold for two hours and ten minutes as of writing this. I have no idea how much longer I am going to sit here. As a note to possible clients of Travelers, please don't waste your time.”

-Matt via BBB

Remember that most people only deal with their insurance company when in times of stress or when paying their premiums, so insurance companies are more likely to receive bad reviews than other businesses. As we noted, Travelers still has a small number of customer complaints relative to its competition.

 


 

Our Verdict Of Travelers Auto Insurance

Travelers is a good option for any motorist due to its comprehensive coverage options, strong financials, and long-standing reputation. It is a particularly good choice for car insurance for teens and students thanks to student and new driver discounts. Overall, we rate Travelers auto insurance 4 out of 5 stars.

Motorists who prefer to speak with an agent instead of filing claims online will also appreciate the numerous options available to them. That said, it is equally easy to file a claim online if you prefer to do things digitally.

Unfortunately, a full-coverage policy will cost you more than a similar policy from other insurance companies, so it is still worth researching and getting quotes from other companies before making a decision and signing the dotted line for Travelers auto insurance. To help you start your research into other providers, call our team at (855) 518-0148 or fill out the form below.

 
 

Alternatives To Consider

In our review of the best car insurance providers, there are few that stood out above the rest. Here are the companies we recommend looking into for car insurance:

State Farm

State Farm auto insurance has the largest market share in the auto insurance industry and is well-known for its low rates and very quick claim payouts. After conducting our research, we ranked them the best auto insurance provider for students and one of the best for teens, largely due to its Steer Clear program, which helps drivers under 25 save on car insurance costs.

Geico

Geico auto insurance is the second-largest car insurance provider in the U.S. after State Farm. The company focuses on providing a streamlined online quote and claims experience, which is great for those who prefer taking care of business digitally. We rated Geico as one of our top choices for students and military personnel.

USAA

USAA car insurance provides auto insurance exclusively to military personnel, veterans, and their families. Its average annual car insurance payments are quite low, making it a fantastic choice. Given that it is entirely focused on serving the military, it provides coverage that fits military personnel’s needs very well. We recommended it as the best choice overall with 5 out of 5 stars.

Progressive

Progressive car insurance is a very tech-centric insurance company. In fact, it even offers insurance discounts to motorists who choose to go paperless and sign their policies online. This makes it a great choice for those who prefer interfacing with a computer. Progressive is a good option with lots of discount opportunities and opportunities for bundling.

 


 

Frequently Asked Questions

Q: Does Travelers insurance have accident forgiveness?

A: Travelers auto insurance has two tiers of accident forgiveness insurance: the Responsible Driver Plan and the Premier Responsible Driver Plan®. With the basic plan, Travelers will forgive one accident and minor traffic violation every 36 months. With the premium plan, Travelers will apply a $50 credit up to $500 for every 6 months that all drivers on the policy are free of accidents and major traffic violations.

Q: How do I cancel my Travelers auto insurance?

A: To cancel your Travelers auto insurance policy, you must send a written cancellation notice via mail to Travelers. This is a legal requirement, as auto insurance companies are required to provide customers with a 30-day grace period in the case of a late payment. By requiring written notice of cancellation, they protect motorists from having their insurance cancelled due to a late payment.

Use our tool below or call (855) 518-0148 to start comparing car insurance quotes.

 
 

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