What do Progressive insurance reviews have to say?
Progressive is one of the most well-known names in the insurance industry for a reason. The third largest automobile insurer covers millions of drivers each year, however Progressive auto insurance reviews vary. Our own research shows that coverage can be a good option for drivers who are in their 20s and people with a DUI in their history.
We’ve reviewed over 30 of the best car insurance companies and pitted Progressive against its peers. In addition to Progressive insurance reviews, we also looked at financial stability and insurance coverage options. Since you’re most likely required to carry car insurance in your state, you might as well go with a reputable company.
Use our tool above or call (844) 246-8209 to get matched with the best rates and providers in your area.
In this article:
- Progressive Overview
- Progressive Auto Insurance Coverage
- Progressive Auto Insurance Costs And Discounts
- Progressive Auto Insurance Reviews
- Apps And Technology
- Our Take On Progressive: 4.5 Stars
- FAQ About Progressive Car Insurance
You’d have to be living under a rock to not know who Flo is. As the youthful face of Progressive, she wields the Name Your Price® tool and promises to get you great rates.
Progressive is one of the top auto insurers in the United States and wrote over $31 billion in insurance premiums in 2019, according to the National Associations of Insurance Commissioners. AM Best gives Progressive an A+ rating in financial strength, which means it has superior financial ability to meet insurance claims. The Better Business Bureau (BBB) too rates the insurer highly at A-.
The company has been around since 1937, but it continues to evolve with the times. Progressive auto insurance was the first insurance that people could purchase on the internet in 1997. The company was also the first to introduce a usage-based insurance option in 2008. As one of the largest insurance providers in the industry, Progressive offers a number of different coverage options. Unfortunately, studies based on Progressive auto insurance reviews tell us that the claims process is about average.
Progressive Auto Insurance Coverage
These are the main types of auto insurance that you will find with Progressive and almost any other major provider:
- Bodily injury and property damage liability (BI/PD)
- Collision insurance
- Comprehensive car insurance
- Medical payments (MedPay)
- Personal injury protection (PIP)
- Underinsured/uninsured motorist coverage (UM/UIM)
Additionally, Progressive offers a few extra types of coverage. These add-ons are one reason why Progressive insurance reviews well.
|Progressive Add-On||Coverage Details|
|Roadside Assistance||This includes towing, lockout services, flat tire changes, and fuel delivery.|
|Loan/Lease Payoff||This coverage option will pay for the difference between your totaled car’s market price and the amount you have left on your loan. However, unlike gap insurance, it will only cover up to 25% of the current value of your car.|
|Rental Car Reimbursement||This covers about $30 to $50 per day for a rental car if your car has been in a covered accident.|
|Custom Parts and Equipment Value||This coverage option will pay for replacement items that you’ve added to your car. For example, if you installed a $1,000 subwoofer and then got in an accident, this option would repair or replace it.|
|Rideshare Coverage||Many rideshare apps only offer extended coverage when you’re actually on a pickup or dropoff route, not when you’re waiting around on the app to get a trip. This Progressive auto insurance option extends your coverage for that period of time.|
Progressive Auto Insurance Costs And Discounts
At the end of the day, drivers in low-cost states pay about $137 per month for Progressive car insurance, according to Progressive’s website. Drivers in medium-cost states pay around $167, and those in high-cost states pay about $232.
Progressive auto insurance reviews that disclose prices mirror these rates. The state you live in also influences how your rates go up after an accident. If you’re looking for the best rates, it’s good to know which cars are cheapest to insure.
How Can You Save With Progressive?
Progressive claims that drivers can save an average $750 on their car insurance policy. To help you save, Progressive offers several discounts, stating that 99 percent of policyholders are eligible for at least one discount.
|Multi-Policy||Save about 5% if you decide to bundle home and auto insurance or another type of coverage.|
|Multi-Car||Save about 12% if you have more than one car listed on your Progressive policy.|
|Continuous Insurance||Earn a discount if you are consistently insured with no gaps or cancellations.|
|Teen Driver||Earn a discount if you add a driver to your policy who is 18 years old or younger.|
|Good Student||Save if you have a student on your policy who maintains a "B" average or better.|
|Distant Student Discount||Get a lower premium if the full-time student on your policy lives more than 100 miles from home and does not have a vehicle while away.|
|Homeowners||Earn 10% off if you are a homeowner.|
|Online Quote||Save about 4% if you get an online Progressive quote.|
|Sign Online||Save about 8.5% if you choose to sign your documents online.|
|Paperless||Lower your payment by choosing to receive documents via email (only applicable in combination with the sign online discount).|
|Pay in Full||Save on car insurance by paying your six-month policy upfront.|
|Automatic Payment||Get a lower rate by setting up automatic payments from your checking account. This discount can not be combined with the pay-in-full discount.|
Availability may vary by state. While some car insurance providers offer discounts to military members and their families, it should be noted that there is no Progressive military discount.
Other Money-Saving Features
Beyond discounts, Progressive has other ways for customers to save money on monthly payments and deductibles. The driving program Snapshot® tailors your auto insurance policy price to the way that you drive, and a deductible savings bank earns you $50 toward your next deductible for every six-month period without an accident or ticket.
Progressive Auto Insurance Reviews
While many people find affordable premiums with Progressive, Progressive reviews are mixed in terms of customer service, which is common with insurance providers. Looking at Progressive’s BBB page, the company has closed over 1,000 complaints in the last year. That sounds like a lot, but remember that the insurer also has millions of policies, so the number of complaints filed with the BBB is less than 0.1 percent.
According to the J.D. Power 2019 U.S. Auto Claims Satisfaction StudySM – which was based on Progressive insurance reviews from hundreds of customers – Progressive came in 16th place out of 23 companies. The study found that on average, it takes auto insurance companies about 13 days to repair vehicles, and that’s what Progressive customers can expect.
Positive Progressive Auto Insurance Reviews
"I was in car accident and was treated with great care and respect. I got the coverage I was due in a timely manner. And I can't say enough about the representative in Fort Collins, C.O. who was incredibly kind and helpful."
- Karen G. via BBB
"After our car was totaled in a hail storm in North Texas, the company appraiser and settlement people were very helpful and patient when walking us through a fairly complex procedure while making the process less stressful for us. There was a minor error with getting the correct address information for our bank, which was quickly adjusted."
- Sandy Z. via BBB
Negative Progressive Auto Insurance Reviews
"I had a policy for Progressive. It was overpriced, and [the company's] customer service was awful and unprofessional. I found a different company that offered more and better coverage with amazing customer service for a fraction of the cost."
- Stephanie S. via BBB
"Progressive took out payment from my bank account after I had already made a payment. After I called and explained that the money they took was my rent money and I would need it back as soon as possible, they told me that there was nothing they could do and I would have to wait 12 business days for a refund and offered no apology."
- Jennifer T. via BBB
Apps And Technology
Progressive's website is a step ahead of the competition with the Name Your Price tool and a price comparison tool that lets you compare rates between insurance companies. Name Your Price doesn’t necessarily save you money, but it lets you see a plan configuration that fits your budget quickly. When you input your desired payment, you will receive coverage recommendations that suit your budget. It certainly can save you time, and time is money.
With Snapshot, you can download a mobile app or receive a plug-in device in the mail and drive normally for six months while it tracks your habits. Depending on your driving, your car insurance rate could go down. However, some people see their Progressive rates go up, so that’s something to consider. Progressive says most people with good driving habits get a $145 discount at the end of the Snapshot program.
Our Take On Progressive: 4.5 Stars
We rated Progressive 4.5 out of 5.0 stars because of its variety of coverage, valuable add-ons, and long history in the industry. If you can find a good rate, then Progressive is a smart bet and will fulfill covered claims based on many positive Progressive auto insurance reviews.
|Progressive Pros||Progressive Cons|
|Good choice for high-risk drivers||Average customer satisfaction|
|Easy quotes process||Higher rates than some competitors|
|Superior financial strength rating and A- rating from the BBB|
Other Top Choices For Car Insurance
While we highly recommend Progressive, it’s always smart to get insurance quotes from a couple of providers before signing up for a policy.
We recently compared the industry’s most popular car insurance companies and found Progressive, USAA, Geico, and State Farm to provide the best value when looking at the big picture. USAA offers excellent auto insurance for military and veterans, Geico has great ratings across the board, and State Farm provides a positive customer service experience during quotes and claims.
To get matched with the best rates and providers in your area, use the tool below to get an online quote or call our team at (844) 246-8209.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
- Availability: We consider availability by state as well as exclusions for specific groups of drivers.
- Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
- Cost and Discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
- Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
- Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.
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