CARCHEX is one of the most well-known extended warranty companies, but is it the best choice?

 

 
 

 

CARCHEX has a long-standing reputation in the extended car warranty industry, but is it a good choice for your vehicle? In this review, we'll break down CARCHEX reviews from customers and look at the cost of coverage to help you decide.

We've reviewed the best extended car warranty providers on the market, and CARCHEX made the top three with 4.5 out of 5.0 stars. We always encourage consumers to study warranty companies for themselves though, and this CARCHEX review can help. Read on for more detailed information and get a free quote above to see how much you would pay for your car.

 

In this article:

 


 

CARCHEX Highlights

CARCHEX is one of the largest providers of vehicle service contracts in the marketplace. Here are some quick facts about the company:

  • Founded:1999
  • Headquarters: Hunt Valley, Maryland
  • Coverage options: Five levels of coverage, ranging from powertrain warranty coverage to more comprehensive coverage that is similar to a bumper-to-bumper warranty
  • Coverage terms: Up to 10 years
  • Endorsements: Edmunds.com, CARFAX, Kelley Blue Book, and more

 


 

CARCHEX Extended Warranty Plans Overview

CARCHEX vehicle protection plans come in five coverage levels. Plans are customizable for all vehicles – including hybrids and new or pre-owned vehicles – and each plan comes with benefits like 24/7 roadside assistance and coverage for towing, rental cars, gas delivery, and trip interruption.

CARCHEX Extended Warranty Years of Coverage

Coverage Overview

Titanium

Up to 10 Exclusionary coverage, similar to a bumper-to-bumper warranty

Platinum

Up to 10 Comprehensive stated-component coverage

Gold

Up to 10

Coverage for most major vehicle systems with flexible terms

 Silver

Up to 7

Coverage for essential systems, similar to an enhanced powertrain plan

 Bronze

Up to 6

Coverage for only the most basic, essential components

 

CARCHEX partners with top-rated and fully insured administrators like American Auto Shield and Royal Administration Services. Each of these providers is competing for your business, giving you a quality product at the best possible price. RVs and ATVs are not covered by CARCHEX.

Here’s a closer look at the five coverage plans and sample coverage for each. (Always make sure to confirm coverage in your plan’s contract.)

Titanium

The CARCHEX Titanium plan provides coverage similar to a bumper-to-bumper warranty with a 7- to 10-year term. Similar to your car’s factory warranty coverage, this plan covers most parts of your vehicle with only a short list of exclusions. It’s the highest level of coverage available.

Platinum

The Platinum plan covers hundreds of components and offers the most comprehensive level of stated-component coverage with a 5- to 10-year service term.

In addition to components covered in the lower-tier Gold, Silver, and Bronze plans, Platinum coverage includes:

  • Suspension components like struts, mounting plates, and the upper and lower ball joints
  • Enhanced electrical components like wiper motors and solenoids
  • Heating components like the water pump, thermostat, and radiator and mounting brackets

Gold

The Gold plan provides coverage for all major systems of your vehicle for 5 to 10 years, making it a good choice for vehicles with 60,000 miles or more. Along with coverage offered in the lower-tier Silver and Bronze plans, you will be covered for braking and steering components like:

  • Master cylinder
  • Metal hydraulic lines and fittings
  • Disc calipers
  • Backing plates
  • Braking system components

Silver

The Silver plan covers essential components of your new or pre-owned vehicle. In addition to powertrain coverage, you will be protected for fuel delivery, electrical, and air conditioning components, including parts like:

  • Fuel pump
  • Fuel tank
  • Starter
  • Alternator
  • Ignition coil
  • Relays
  • Gauges
  • Switches
  • Air conditioning compressor
  • Clutch
  • Condenser fan

The Silver plan offers 6 to 7 years of coverage and is a good fit for high-mileage vehicles (more than 100,000 miles).

Bronze

The Bronze plan provides coverage for 5 to 6 years for the major systems of your vehicle. It is designed to protect you from the most expensive and common breakdowns you may experience. You will be covered for powertrain components, including:

  • Engine components like pistons, connecting rods and bearings, crankshaft and main bearings, push rods, valves, and timing gear
  • Transmission components for an automatic or manual vehicle
  • Drive axle components for front and rear parts like those within the differential housing, transaxle housing, and final drive housing

The Bronze plan is a good choice for vehicles with 150,000 miles or more.

All of CARCHEX's protection plans come with a 30-day money-back guarantee if you change your mind after purchasing coverage. After 30 days, plans can still be canceled at any time for a prorated refund.

 


 

How Much Does CARCHEX Cost?

Warranty costs can vary based on the make, model, mileage, and year of your vehicle, so be sure to take advantage of free, instant quotes you can get online or direct consultations with a customer service representative over the phone. Doing so will give you the most accurate and customized quote and help you answer any questions you may have about CARCHEX costs.

An extended warranty plan is a service agreement – you pay a bit every month in order to save more when repairs and breakdowns happen. As far as CARCHEX prices go, mileage quotes typically range from 36,000 to 125,000 miles. For a 5-year plan costing $1,500 total, you can expect to pay around 2 cents per mile for coverage.

Our review team reached out to get prices for CARCHEX Titanium and Silver coverage for a variety of vehicles and were quoted the following:

Vehicle CARCHEX Warranty Plan

Term Length

Monthly Payment

Down Payment

Deductible

Honda CR-V

Titanium 5 years/125,000 miles $194 for 18 months First month's payment $100

Ford Fusion

Titanium 5 years/125,000 miles
$247 for 18 months
First month's payment
$100

Lexus ES 350

Titanium

7 years/125,000 miles

$188 for 18 months

First month's payment

$100

 

Lexus ES 350

Silver

6 years/100,000 miles

$183 for 18 months

First month's payment

$100

 

Toyota Camry

Silver

5 years/60,000 miles

$190 for 18 months

First month's payment

$100

Plans don’t require down payments and have a maximum payment schedule of 24 months. To see how much you would pay for coverage, get a free quote from CARCHEX for your vehicle below.

 

 


 

CARCHEX Reviews And Reputation

CARCHEX has strong online ratings and a good reputation among customers. CARCHEX reviews on Trustpilot average at 3.3 out of 5.0 stars. The CARCHEX customer score on the Better Business Bureau (BBB) is not quite as strong, at only 2.23 out of 5.0 stars. However, this average is based on a relatively small number of reviews (just over 100).

CARCHEX offers several options to reach out for assistance, including 24-hour support for contract holders to get help any time of day. Here's how CARCHEX customer service offerings compare to those of other top warranty providers:

Provider 24-Hour Support* Live Chat Telephone Support Email Support
CARCHEX
CarShield    
Endurance
autopom!    
 

*For contract holders.

Positive CARCHEX Reviews

In CARCHEX reviews, happy customers praise the company's customer service and transparency. Several customers also mention being pleased with CARCHEX pricing, especially compared to competitors' offers.

"My experience with [CARCHEX] was excellent. There sales representative was well informed and very professional. I highly recommend them and their product."

- Paul L. via BBB

"I had a great experience with [CARCHEX]. The salesman... was very thorough when it came to explaining the coverage of the warranty. Great customer service. He even made sure that I understood all of the procedures. I originally checked with other warranty brands, but [CARCHEX] appears to be the best for me. I will be referring friends over to this company for warranties."

- Jazz H. via BBB

Negative CARCHEX Reviews

Of course, not everyone is satisfied with CARCHEX service. Several customers have posted negative reviews regarding claims service and refunds on the BBB webpage.

"Bought an extended warranty. On October 7, 2020, CARCHEX received a complete packet from me about cancellation and told me I would be receiving a refund in 45-60 days. Here it is December 23, 2020, and I still have not received a refund."

- Jordan Kia via BBB

"I had CARCHEX warranty with top coverage. I filed a claim when my shock/strut failed. CARCHEX covers strut but not shock. Although Mercedes dealer said that it was my strut that failed, CARCHEX called it shock and they did not want to pay for the repair."

- Basil C. via BBB

Complaints about claims are common for any extended warranty provider. These complaints make up a relatively small fraction of total CARCHEX customers. Still, be sure to read your contract carefully before purchasing an extended warranty from any provider.

Partnerships And Accolades

Beyond customer satisfaction, it’s important to thoroughly research any third-party warranty provider to ensure the company is in good standing among industry experts and governing organizations, and to feel confident that a company is legitimate and reputable. 

CARCHEX maintains several partnerships with leading automotive industry experts including CARFAX, Kelley Blue Book, Edmunds.com, and RepairPal. The company is also partnered with Mothers Against Drunk Driving (MADD) to help put an end to drunk driving and heighten awareness about road safety.

CARCHEX is in good standing with the BBB, holding an A+ rating. Take a look at how CARCHEX ratings compare to other popular third-party warranty companies:

Warranty Provider Year Founded BBB Accreditation BBB Rating BBB Complaints 
CARCHEX 1999 Yes A+ 116
CarShield 2005 No F 1,820
Endurance 2006 No C+ 761
AA Auto Protection 1989 No F 142
AutoAssure 2010 No Not Rated 405
*Accurate as of May 2021.

CARCHEX has been recognized for excellence in the media as well. It was chosen as a 2017 Top Pick by ThoroughlyReviewed and received a five-star rating from TopConsumerReviews.com for six consecutive years. BestReviewsHub.com awarded the company Best Choice Award for four consecutive years, and the Golden Bridge Awards® recognized the company’s customer service with “Silver Status” for three consecutive years.

 


 

How Does CARCHEX Work?

When you sign up for a CARCHEX extended vehicle protection plan, your contract protects you from having to pay for unforeseen breakdown repairs. A plan also comes with benefits such as:

Freedom to choose your repair facility: Manufacturer warranties typically restrict where you can take your car, often forcing customers to go to the nearest dealership, regardless of distance. With CARCHEX warranties, you can take your vehicle to any of 30,000 licensed repair shops for an assessment by a certified mechanic. Because each plan is different, it’s a good idea to call in advance to ensure the shop is approved for your plan.

Direct payments: CARCHEX will pay the repair costs to the shop directly, so you don’t have to worry about footing the bill. Note that some plans may come with a small deductible to be paid when you pick up your car.

How To File A Claim With CARCHEX

When your vehicle requires service, there are three easy steps to follow to file a claim and get back on the road:

  1. Gather your warranty documentation and confirm that the needed repair work is covered under your plan.
  2. Take your car to your preferred repair shop for diagnosis and work.
  3. Once repairs are made, the repair shop will receive an authorization number for the covered repairs, and CARCHEX will pay the shop directly.

 


 

Our Take On CARCHEX: 4.5 Stars

We rate CARCHEX 4.5 out of 5.0 stars and recognize it for being the Best for Used Cars in 2021. CARCHEX extended warranties give consumers more choice and control over their plans, which is why the company is consistently highlighted in positive CARCHEX reviews.

CARCHEX Pros CARCHEX Cons

Affordable plans, no haggling required

No plans specifically for motorcycles or recreational vehicles

Comprehensive coverage

Limited coverage for exotic cars

Over 30,000 approved repair shops

 

Free, instant quotes

 

Roadside assistance, trip interruption, and rental car reimbursement included