Forest River RV Reviews on RVInsider give the manufacturer 3.6 out of 5.0 stars. In comparison, Grand Design has 3.9 stars, Thor has 3.0 stars, and Keystone has 3.6 stars. Some models and model years fare better than others.
We’ll delve into some Forest River RV complaints and issues below.
If you’re shopping for your first RV, be aware that dealerships are not contractually obligated to service RVs they didn’t sell. This is in contrast to car dealerships, which will provide the same service, regardless.
Forest River (and many other manufacturers) will tell customers they can go to any dealership that sells the brand for service. Still, the service department may not accept the repair and may prioritize local customers over non-locals.
Most reviews and complaints on Forest River’s BBB page focus on the after-sales experience. Here are some sources of customer frustration:
- Dealership taking months to service an RV
- Issues on brand-new models not fixed right away
- Warranty claims between dealership and Forest River take a long time to process
- Forest River disagreeing with customers on what is or isn’t a manufacturing defect
- Service department waiting months for the manufacturer to send a part
Keep in mind there are fewer than 40 Forest River RV reviews and fewer than 325 complaints on the BBB website. While these aren’t representative of all customers, problems are bound to arise occasionally.
Up next are a few popular Forest River RV product lines and some of the issues mentioned by reviewers on RVInsider.
Forest River Sunseeker
Sunseeker is the most-reviewed Forest River brand on RVInsider, with over 90 reviews. Overall, the Class C motorhome brand has a 3.8-star rating from Forest River RV reviewers. Issues mentioned in negative reviews include:
- Cosmetic and mechanical issues at the time of sale
- Broken slideout mechanics
- Subpar workmanship
Forest River Salem
The Salem line is another popular brand, and Forest River RV reviews on RVInsider give it 3.3 stars. Many customers appreciate the floor-plan options and decent appliances, but some reviewers say some models don’t tow well and sway hard when trucks pass. Other Forest River Salem owners have experienced issues with the slides.
Cherokee Grey Wolf Travel Trailer
The Cherokee Grey Wolf Travel Trailer has 3.5 stars on RVInsider. A number of Forest River RV reviews mention leaks in the plumbing system on this line of RVs. Other owners have an issue with the warranty only being one year (more on this later).
Forest River Wildwood
Forest River RV reviews rate the popular Wildwood line with 3.3 stars overall. One reviewer sums up their experience:
“Beautiful little RV poorly built with the cheapest materials and poorest quality check.”
Problems customers have had include:
- Interior trim pieces falling off
- Slide motor issues
- Awning motor problems
- Wall panels coming loose
- Cabinet and drawer screws coming loose
Of course, not everyone runs into these issues, but it’s good to be prepared.
Forest River R-Pod
The Forest River R-Pod brand has a 3.6-star rating overall. Customers appreciate how the small pod-style camper can fit into more campsites than a motorhome. However, one reviewer experienced a trailer fire that the electrical system installation caused, and another mentions the roof sealant wears out and leaks.
Palomino is a separate company that Forest River wholly owns. The Puma line has a 3.8-star rating on RVInsider, indicating most customers are happy with the product. Puma has lots of fans, but some have experienced issues such as:
- Plumbing line repairs
- Average or poor workmanship
- Manufacturer and RV dealers blaming each other for responsibility
Is Heritage Glen A Good Camper?
The Forest River Heritage Glen has a 3.1-star rating on RVInsider. Many RV owners praise the storage space and appliances. However, some reviewers have experienced poor workmanship and factory installation.
One reviewer mentions poor after-sales service and says the dealer
“took no responsibility and told us to contact the manufacturer, which we did. We might have as well screamed into the wind.”