Speed Reads:
- The Warranty Group was acquired by Assurant Inc. in 2018.
- It offers five warranty plans that range from exclusionary to powertrain coverage.
- Its warranties cost about the same as the average of third-party warranty companies.
Our review team analyzed the best extended car warranty companies. We collect hundreds of quotes and mystery shop companies to gain an insight into the customer experience. We assessed The Warranty Group, which is now a part of Assurant, based on coverage options, costs, and customer reviews. After 1,475 hours of research, we give The Warranty Group 3.8 out of 5.0 stars.
Our Warranty Group Review And Methodology
We rate The Warranty Group 3.8 out of 5.0 stars. This overall rating is based on the provider’s scores in five main categories: industry standing, coverage, cost, transparency, and customer service.
How We Rated The Warranty Group
To give you the most current information, we update our review standards several times each year. Our warranty research assesses companies in the following areas:
Industry Standing
We give The Warranty Group 4.0 out of 5.0 stars in this category for strong customer reviews on the Better Business Bureau (BBB) website with 4.6 out of 5.0 stars based on over 6,000 reviews. This stellar rating paired with the fact that the company has been around since 1964 and was acquired by Assurant in 2018 shows it consistently performs well, similar to the top providers in the industry.
Coverage
Through Assurant, The Warranty Group offers five coverage levels that include powertrain and exclusionary plans. It also offers rental car insurance, roadside assistance, and trip interruption insurance on top of its warranty plans. For this, we give the company 4.0 out of 5.0 stars in the coverage category.
Cost
We give The Warranty Group 4.0 out of 5.0 stars for cost due to its low to average prices across the board. Although the company doesn’t list any deductible options or discounts, the quotes we received convinced us to give a decent score for this category.
Transparency
When it comes to this category, a money-back guarantee and the ability to view sample contracts give providers a boost in transparency scores. Unfortunately, The Warranty Group doesn’t offer either of these, so we give the provider a 2.5-star rating.
Customer Service
The Warranty Group holds a 4.6-star rating on the BBB website. Despite its ratings, the company doesn’t offer a mobile app of any kind. For this, we give the provider 3.9 out of 5.0 stars for customer service.
Is The Warranty Group Worth It?
If you’re looking for a warranty plan that covers your vehicle and you don’t care how transparent the company is, The Warranty Group might be for you. It’s not our top pick, but there’s no denying the provider has solid coverage options at reasonable prices.
The Warranty Group Quick Facts
- Founded: 1964
- Headquarters: Chicago
- Coverage options: Five levels of coverage
- Coverage terms: Not listed
Is The Warranty Group Reputable?
Yes, The Warranty Group is a legitimate company. The company offers insurance and warranty services for many products including automobiles and mobile devices. The Warranty Group was acquired in 2018 by Fortune 500 company Assurant Inc., giving the provider more of a global presence and higher reputation than before.
The Warranty Group Customer Reviews
We reviewed 46 car warranty companies to get an idea of which provided the best experience for their customers. Though The Warranty Group’s parent company received an A+ BBB rating, we read many of The Warranty Group’s customer reviews online and found them to be mixed.
Customers on the BBB website give Assurant 4.6 out of 5.0 stars, while customers on Trustpilot give a 3.7-star rating based on more than 12,000 reviews. Positive reviews on the BBB website cite quick service and a simple process for the reasons of their positive experience with the company.
A 2022 survey from our research team showed that about 41 percent of respondents said their claim and repair process took just two to three days. While it may depend on the situation, customers looking for fast processes may be happy with The Warranty Group.
The Warranty Group Coverage
The Warranty Group offers extended car warranties through Assurant. You can get coverage ranging from a basic powertrain plan to a complete bumper-to-bumper extended warranty that protects most parts and systems after mechanical breakdowns.
The Warranty Group Warranty Plans
Here are the plans from Assurant, the parent company of The Warranty Group:
| The Warranty Group Plan | What It Covers |
|---|---|
| Platinum | Covers almost every vehicle part with only a short list of exclusions |
| Gold | Includes everything in the lower-tier Silver plan, as well as components like the anti-lock brake system, power doors and windows, and fuel sensor |
| Silver | Includes everything in the lower-tier Powertrain plan, as well as the steering, front suspension, brakes, seals and gaskets, electrical system and air conditioning |
| Powertrain | Includes the engine, transmission, front-wheel drive, and rear-wheel drive |
The Warranty Group Benefits
With each coverage plan, you have access to additional benefits like roadside assistance and rental car reimbursement. All Warranty Group extended warranties are transferable.
We called Assurant to get a quote for an extended warranty and a customer service representative informed us that the company doesn’t sell policies directly to consumers – it administers them through dealerships and financial institutions. Fortunately, our research team was still able to compile some quotes by mystery shopping.
Unfortunately, the customer service representative’s tone wasn’t friendly, and he was unable to name any dealerships or financial institutions that work with the company.
What Does The Warranty Group Not Cover?
Warranty Group warranty plans don’t cover damage caused by acts of nature, theft, vandalism, and falling objects. This is covered by comprehensive insurance plans rather than the warranty options this provider offers.
The Warranty Group Cost
The cost of a warranty from The Warranty Group depends on numerous factors. This includes the plan you choose, the make and model of your vehicle, and the vehicle’s mileage. Our research team compiled 2,215 data points to take into account the many possibilities when it comes to the cost of a warranty from this company.
How Much Does A Warranty Group Warranty Cost?
Based on a survey our research team conducted in 2022, half of the respondents paid between $1,615 and $3,208 for an extended car warranty. A warranty from Assurant, The Warranty Group’s parent company, costs less than or close to the same compared to what other providers in the industry offer.
Here’s a closer look at quotes our team received from Assurant:
| Vehicle | Assurant Plan | Term Length | Monthly Payment | Total Cost |
|---|---|---|---|---|
| Honda CR-V | Platinum | 5 years/60,000 miles | $155 | $3,720 |
| Chevrolet Silverado | Platinum | 5 years/60,000 miles | $166 | $3,984 |
| Honda CR-V | Gold | 5 years/60,000 miles | $150 | $3,600 |
| Honda CR-V | Silver | 5 years/60,000 miles | $150 | $3,600 |
| Honda CR-V | Powertrain | 5 years/60,000 miles | $130 | $3,120 |
Because warranty quotes vary based on several factors, we suggest gathering quotes from different providers to make an informed decision when choosing where to purchase a warranty.
The Warranty Group Extended Warranty Reviews: Conclusion
The Warranty Group provides solid coverage options at prices that are on par or lower than the industry average. While this boosts the provider’s overall score, a lack of transparency and average customer service make many prospective customers look elsewhere.
Car Warranty Companies Like The Warranty Group
Due to our negative customer service experience and lack of specific plan information from The Warranty Group, our review team cannot currently recommend them as an extended car warranty provider that drivers should consider for a protection plan.
Here is a breakdown of the most popular warranty companies on the market, according to our surveys.
Below, we discuss three reputable warranty providers who received outstanding reviews from our experts.
Endurance: 4.6 Stars
Endurance offers direct-to-consumer extended warranties, which means that warranty coverage and claims are handled directly by Endurance. We gave it a 4.6-star rating and name it the best overall and best coverage provider.
With Endurance, you don’t have to worry about a middleman or underwriting provider, and Endurance is also known for its excellent customer service during the quote and claims process.
Additionally, Endurance warranty plans allow car owners to choose from any repair shop certified by Automotive Service Excellence (ASE®) to complete their covered repairs.
Olive: 4.5 Stars
Olive is an upstart extended warranty company hoping to pull the industry into the modern era.
The provider’s chief calling card is its simplicity. A digital-first interface simplifies the process of filing a claim, while below-average rates make payments easier to bear. Add on Olive’s lack of a waiting period before filing a claim, and the company appears ready to shake up the extended auto warranty space
CARCHEX: 4.4 Stars
CARCHEX has received endorsements from industry leaders like CARFAX, Kelley Blue Book, and Edmunds.com. Our review team gives the company a 4.4-star rating.
CARCHEX offers a total of five extended warranty plans, each of which can be customized. All plans include 24/7 emergency roadside assistance, gas delivery, trip interruption services, and lockout services.
The Warranty Group Car Warranty Reviews: FAQ
Below are some common frequently asked questions about The Warranty Group extended warranties: