Our team evaluates extended auto warranty providers based on several key criteria, updating our review standards several times each year to ensure the most current information. After spending 1,475 total hours researching what makes the top extended car warranty companies stand out, we awarded Protect My Car 4.4 out of 5.0 stars and recognized the company for the Best Customer Experience in 2023.
Our Protect My Car Review & Methodology
We evaluated Protect My Car in several key areas: industry standing, coverage, cost, transparency, and customer service. Here’s a bit more context on these criteria and how Protect My Car measured up in each of them:
We consider things like Better Business Bureau (BBB) ratings, state availability, and years in business when we rate a warranty provider for industry standing. Protect My Car has been selling extended warranties since 2005 and holds an A+ rating from the BBB. As we see it, the only real drawback with Protect My Car is that its plans aren’t available in Alaska, California, Hawaii, Missouri, Oklahoma, or Washington. Our team gives Protect My Car 4.3 stars out of 5.0 in this category.
Protect My Car offers three levels of coverage, which is fewer than most of its competitors. However, each of the company’s plans comes with 24-hour roadside assistance, free oil changes, free tire rotations, and a rewards plan that features daily giveaways and a variety of coupons. We give Protect My Car 4.7 out of 5.0 stars for coverage.
We don’t rate Protect My Car quite as highly in the cost category, as the provider’s plans tend to be more expensive than other leading companies. To inform our 4.2-star cost rating, we gathered quotes for several Protect My Car plans on the following vehicles: a 2017 Honda CR-V with 45,000 miles, a 2017 Chevrolet Silverado with 50,000 miles, and a 2013 Toyota Camry with 80,000 miles.
When evaluating a warranty provider’s transparency, we consider whether the company offers a money-back guarantee and if sample contracts are readily available. Protect My Car features a 30-day money-back guarantee but doesn’t include contracts on its coverage levels page. Therefore, we give the provider 4.5 out of 5.0 stars.
Our team gives Protect My Car 4.4 stars out of 5.0 in this category due to its positive customer reviews online. Customers give the provider 4.1 out of 5.0 stars on the BBB website. On Trustpilot, Protect My Car holds an even stronger 4.3 out of 5.0-star rating based on nearly 3,400 reviews. We also found that the company has a quick and easy quote process, whether you reach out by phone or choose to use its online quote tool.
Protect My Car Overview
Founded in 2005 in Saint Petersburg, Florida, Protect My Car (PMC) is an industry-leading direct auto repair coverage provider with three mechanical breakdown coverage plans to help meet your needs and your budget. These plans range from basic powertrain protection to comprehensive bumper-to-bumper coverage for vehicles with up to 125,000 miles.
No matter which Protect My Car plan you choose, each provides best-in-class claims and customer support, 24/7 roadside assistance, free oil changes, and their exclusive PMC Rewards Plan. You can visit their website for more information or call to speak with an advisor for a hassle-free quote.
Protect My Car Pros and Cons
Is Protect My Car Worth It?
If you decide that you want an extended vehicle warranty, it is worth at least requesting a free quote from Protect My Car. While the overall price of Protect My Car warranties can be higher than the pricing of competitors, the provider offers long-term financing options, excellent coverage, and strong peace of mind, all of which are reflected in customer reviews of the company. The slightly higher prices may be worth it, considering that Protect My Car plans include benefits rarely offered by other providers, such as oil changes and tire rotations.
Protect My Car Cost
Like most providers, Protect My Car doesn’t give exact price amounts for its plans unless you get a quote from the company. The only financial aspects disclosed in Protect My Car contracts include deductibles and payment plan options. Your monthly extended car warranty cost depends on factors like your driving and maintenance history, the plan’s down payment, and your vehicle’s make, model, age, and mileage.
Based on our research, you can choose a deductible of $50, $100, or $200. Here are a few quotes we received from Protect My Car in early 2023:
|Vehicle Model and Mileage||Protect My Car Plan||Coverage Term||Monthly Payment||Total Price|
|2017 Honda CR-V with 45,000 miles||Supreme||4 years/75,000 miles||$108 for 48 months||$5,184|
|2017 Chevrolet Silverado with 50,000 miles||Supreme||4 years/75,000 miles||$116 for 36 months||$4,176|
|2017 Honda CR-V with 45,000 miles||Select||4 years/80,000 miles||$98 for 48 months||$4,704|
|2013 Toyota Camry with 80,000 miles||Driveline||4 years/120,000 miles||$133 for 36 months||$4,788|
According to data from our 2022 auto warranty survey, most drivers paid between $2,000 and $3,000 for their extended car warranty plan. While prices can vary widely based on a number of factors, Protect My Car contracts are more expensive than competitors’ plans on average.
Protect My Car Coverage
Protect My Car auto warranties provide inclusionary coverage, meaning they cover repairs for components specified in the contract, a feature that makes the contracts easy to understand. Every plan offered by Protect My Car has some aspects found in a manufacturer’s powertrain warranty, which includes coverage for the engine, transmission, and drive axles.
Protect My Car Coverage Plans
While there are basic similarities, each Protect My Car protection plan has slightly different eligibility requirements and coverage features.
Because Protect My Car doesn’t offer the lowest or highest level of coverage on the market, all three of its plans are essentially midrange plans with some notable differences. The Supreme package has more expansive coverage and best suits newer vehicles with lower mileage. On the other hand, the Driveline and Select plans cover slightly fewer parts and are more suitable for older vehicles with higher mileage. In addition, the higher-tier plans come with add-on coverage options.
|Air Conditioning and Heating||✓||✓||✓|
|Front and Rear Suspension||✓||✓|
|High-Tech Electrical Components||Optional|
Below are descriptions of the three coverage levels offered by Protect My Car:
Supreme is the company’s most inclusive plan, and is available for lower mileage vehicles. The company advertises this plan as the closest thing to a manufacturer’s warranty, and it covers components ranging from your turbocharger to a high-tech electrical system.
Select is PMC’s mid-level plan, covering vehicles with mid-range mileage on the odometer. It has lower monthly payments than Select, and Protect My Car pays 100% of covered repairs after drivers pay the $100 deductible.
The Driveline plan is the company’s most popular option, offering a solid foundation of coverage for higher mileage vehicles – up to 20 years old. The Driveline plan has Protect My Car’s most affordable monthly premiums, and the company pays 100% of all covered repairs following payment of a $200 deductible.
Protect My Car Roadside Assistance
Benefits that come with Protect My Car extended warranties include:
- Roadside assistance: The 24/7 roadside assistance provided in PMC plans include coverage for costs of up to $100 for jump-starts, lockout services, spare tire installation, fluid delivery, towing, and phone concierge services in case of a mechanical breakdown or other roadside emergencies. Drivers are limited to two roadside assistance calls per year, with additional calls costing $50 per service. Towing services are limited to one tow per 72-hour period, and covered vehicles can only be towed to a licensed repair facility.
- Rental car reimbursement: Pays for rental vehicles while your car is in the shop for covered repairs at a rate of $30 a day for up to seven days at a max of $210 per occurrence.
- Trip interruption coverage: In cases where your vehicle must remain at a repair facility overnight, or you are more than 150 miles from home, PMC will reimburse you for daily hotel and restaurant expenses at $50 dollars a day for up to three days.
Protect My Car Rewards
Protect My Car reviews are generally positive regarding the company’s rewards program, which provides savings and discounts. Loyal customers can benefit from the exclusive PMC Rewards Plan, which provides many ways to save every day at both local and online businesses.
Protect My Car Coverage Exclusions
While a Protect My Car vehicle service contract doesn’t cover everything, most of its exclusions are common in the industry. In order to keep your coverage valid, you’ll have to service your vehicle regularly in accordance with the manufacturer’s recommendations. This will require you to cover maintenance at your own expense and to be sure to maintain proof that such maintenance was completed for your vehicle. It is extremely important to keep a record of all repairs in order to prevent claims from being denied.
In addition to the exclusions and restrictions below, Protect My Car does not offer coverage in Alaska, California, Hawaii, Missouri, Oklahoma, and Washington state.
Excluded components and repairs: Unauthorized repairs, worn parts that haven’t completely failed, parts that upgrade the vehicle’s value, aftermarket parts and modifications, wear and tear damage, cosmetic items, exhaust pipes, wires, plugs and bulbs, accidental damage, weather, overheating and environmental damage, vehicle misuse, preexisting conditions, and failure to follow the factory maintenance schedule
How Does Protect My Car Work?
Protect My Car offers some of the best extended car warranty plans in the industry. As a direct provider, Protect My Car administers its own policies, meaning you won’t have to work with a middleman when filing claims.
Protect My Car Quotes Process
According to Protect My Car reviews, the company can work with nearly any customer’s budget to identify affordable options. Potential Protect My Car customers should speak with a PMC customer service representative for details about coverage, availability, and pricing. In order to request a quote, you can either fill out a form on ProtectMyCar.com or call the company directly. Before signing up, make sure to read your contract and thoroughly understand the coverage provided by your potential plan.
How To Cancel Protect My Car
Like most providers, Protect My Car offers warranties with a 30-day money-back guarantee. If you’ve changed your mind or are unhappy with your coverage, you can receive a full refund within 30 days. After the 30-day period, you can get a prorated refund at any time.
If you cancel after the first 30 days, the prorated refund will be based on mileage or time and include a $50 cancellation fee. In either case, any claims paid will also be deducted. To cancel a Protect My Car Warranty, all you have to do is put in a phone call to the company. In some cases, you may be required to fill out a cancellation form and send it to the provider.
While there is a 30-day guarantee, you can’t actually use your warranty coverage until after 30 days, you have driven 1,000 miles, and PMC has received your first monthly payment.
Transfer Your PMC Plan
Protect My Car warranties are also fully transferable. Therefore, if you decide to sell a vehicle covered by Protect My Car, you can either cancel for a prorated refund or transfer the coverage to the new owner.
Protect My Car Claims Process
Filing a claim with Protect My Car is a simple and straightforward process:
- Take your vehicle to a licensed repair facility. You can contact a customer service associate for assistance in locating a repair facility in your area.
- Present the licensed repair facility with your ID card from your PMC contract book, which also contains your PMC contract number and the phone number for PMC’s Claims Department.
- Instruct the licensed repair facility to call Protect My Car before proceeding with repairs. The repair shop must receive an authorization number from Protect My Car before they begin working on your vehicle.
Protect My Car Repairs
When your vehicle reaches an ASE-certified facility for a covered repair, you’ll need to have the repair facility perform an inspection on your vehicle in order to diagnose the issue and give a price estimate.
Protect My Car reserves the right to require these types of inspections. After this, the repair shop will get in touch with Protect My Car, who will authorize the auto repairs. Note that repair costs aren’t covered by your contract prior to any repair being authorized or performed.
Once covered repairs are completed, Protect My Car will either reimburse you for the cost of repairs (minus the deductible, which you pay upfront) or pay the shop directly. Unlike with warranty plans from automakers themselves, you don’t need to head to a dealership for repairs from Protect My Car.
Protect My Car Reviews and Ratings
As with most warranty companies, there are negative reviews about the claims experience too. It’s also important to note that Protect My Car online ratings are mostly from recent years and don’t reflect the company’s long history.
Positive Protect My Car Reviews
Satisfied Protect My Car customers mention quality claims service and great coverage. Several Protect My Car Reviews mentioned knowledgeable, courteous customer service agents and a simple repair process. The company has received a rating of “Excellent” from Trustpilot, with 82% of its nearly 3,500 total customer reviews being positive, resulting in an impressive 4.3 stars out of 5.0 on the platform.
Based on Protect My Car reviews, company representatives are thorough and take plenty of time to make sure customers understand what’s in their coverage.
“I have been with Protect My Car for the past five years, and they have paid out over $2,500 for my 2013 Nissan Quest. Their customer service support and how they look out for their customers is unlike anything I have encountered before…”
Francis D via. BBB
“Very satisfied with the recent service I received when I got an oil change. Had the shop call the number on the card, and everything went smoothly from there.”
Michael via Trustpilot
Protect My Car Warranty Reviews: Conclusion
Protect My Car is a good choice when it comes to an extended warranty, offering you peace of mind on the road for a reasonable rate. But any time you shop for vehicle protection plans, it’s always a good idea to compare rates from multiple extended warranty companies. We recommend getting at least three quotes so you can make sure you’re getting the best coverage and price. Since rates vary from customer to customer, you’ll want to have a quote for your exact vehicle.
Protect My Car Competitors: Top Picks
In our market research of extended car warranty plans, we found a few providers that are head and shoulders above the rest. CARCHEX, CarShield, and Endurance are three of the most reputable providers in the business. Get a free quote from each so you can compare plans side by side. Below is our survey results of the most popular car warranty companies, and a breakdown of some of the best on the market.
CARCHEX: Best for Used Cars
For over two decades, CARCHEX has had an excellent reputation in the auto warranty industry. It has partnered with experts like Kelley Blue Book, CARFAX, and Edmunds.com, and it has an A+ rating and accreditation from the BBB. CARCHEX offers five customizable plans with terms that extend for up to 10 years or 250,000 miles, so high-mileage vehicles are covered. Our CARCHEX review found that warranty prices are affordable compared with other top providers, and the company’s customer service is strong.
Read more: CARCHEX review
CarShield: Best Monthly Payments
If saving money is your primary aim, CarShield has some of the lowest prices around, flexible month-to-month payments, and low monthly costs. Along with six levels of coverage, there are plenty of add-on options, including roadside assistance for when your car is in the shop.
Among extended warranty providers, CarShield is the most popular according to our customer surveys. It’s endorsed by celebrities like sportscaster Chris Berman, actor Ernie Hudson of Ghostbusters, and actress Adrienne Janic of TLC’s Overhaulin’. If you’re budget-conscious and looking for a low monthly payment, learn more about the company in our in-depth CarShield review.
Read more: CarShield review
Endurance: Best Coverage
Endurance is our pick for the best coverage, earning a nearly perfect score in the review we conducted on the company. Endurance is highly regarded for its short waiting periods and wide range of coverage options. Perhaps the main characteristic that separates Endurance from the competition is the fact that the company is a direct provider and administers its own contracts with no middlemen. This allows for a much smoother claims process for drivers with little-to-no hassle.
Endurance offers six levels of coverage ranging from bumper-to-bumper to powertrain warranties, with coverage available for vehicles with over 100,000 miles. Our Endurance review found that each plan comes with trip interruption coverage, rental car reimbursement, and 24/7 roadside assistance.
Read more: Endurance warranty review
Protect My Car Reviews: FAQ
Below are some frequently asked questions about Protect My Car: