As we do with all warranty providers, we evaluated Olive based on its strength in five key categories: industry standing, coverage, cost, transparency, and customer service. Here are some details on how we evaluate these criteria and how Olive measured up in each category:
When we weigh a warranty company’s industry standing, we consider Better Business Bureau (BBB) ratings, plan administrators, state availability, and more. Olive is available in all 50 states and is administered by QBE, a multinational insurer and warranty company with high financial strength ratings from Standard & Poor and AM Best. Olive also carries an A+ rating from the BBB. For all these reasons, we award the company 4.8 out of 5.0 stars in this category.
We give Olive a 4.1 out of 5.0-star rating for coverage. The company offers three levels of coverage, which is fewer than many of its competitors. Olive also doesn’t feature a maintenance plan among its coverage options. However, the company doesn’t have a waiting period for its coverage to kick in, which is a rarity in the extended warranty world.
Olive offers low average rates and three deductible options: $100, $250, and $500. For this review, our team gathered quotes for several coverage levels on a 2017 Honda CR-V with 45,000 miles. We also performed a secret shopper analysis to verify advertised Olive prices. In the end, we gave the company a strong 4.7 out of 5.0 stars in the cost category.
Olive provides peace of mind through a 30-day money-back guarantee. The company also features sample contracts for coverage plans on its website. When you get a quote from Olive, you receive a summary of what’s covered rather than full contract terms. All in all, we give the company a solid 4.5-star rating for transparency.
We give Olive 4.1 out of 5.0 stars for customer service due to solid customer reviews on Google, Trustpilot, and the BBB. When we reached out for quotes, we found the process to be simple and straightforward. Additionally, Olive’s representatives were helpful and provided clear pricing information, making it an all-around smooth process. The company also offers an online chat feature to complement its fast and well-designed website.