The CarvanaCare warranty program has three plans and offers coverage that is comparable to leading providers. Each of these plans comes with roadside assistance, and the highest tier of warranty covers complimentary maintenance services. As you might expect, the terms and cost of a Carvana warranty are affected by the specific vehicle you buy.
How We Rated Carvana Warranty
To give you the most up-to-date information, we update our review standards several times each year. Our warranty research evaluates providers in the following main categories:
When we rate warranty providers for industry standing, we consider things like how long they’ve been in business, Better Business Bureau (BBB) accreditation, and availability. Carvana’s extended warranty plans are available for most vehicles the company sells, but not all. The car dealer has been in business since 2012 and is not BBB accredited. Overall, we give the company a 3.4 out of 5.0-star rating for industry standing.
Carvana offers three levels of extended warranty coverage, which is fewer than many leading providers. However, the company’s selection of plans features powertrain protection – for core engine and transmission components – and more comprehensive options that include maintenance benefits. There are also some impressive perks that come with all Carvana warranty plans. All things considered, we give the company a solid 3.8-star rating here.
The cost of a Carvana extended warranty depends on the purchased vehicle model, age, and mileage. Carvana has a network of more than 5,000 preferred repair shops that offer $0 deductibles on covered repairs. It’s tough to rate a warranty provider’s cost when it doesn’t disclose prices, but after reading Carvana extended warranty reviews relating to cost, we awarded the company 4.0 stars in this category.
We typically consider sample contracts and the availability of a money-back guarantee when we rate warranty companies for transparency. Carvana offers a 7-day guarantee for the vehicles it sells. There aren’t any sample contracts available on the website. Overall, we give the company 2.5 out of 5.0 stars for transparency.
Online Carvana extended warranty reviews relating to customer satisfaction play a key role in our ratings for this category. We also consider a warranty provider’s digital presence. Carvana doesn’t feature a mobile app, but it does offer online chat. More than 6,900 customer reviews on Trustpilot compile to award the company 4.0 out of 5.0 stars. Weighing all these factors, we give Carvana 3.9 stars for customer service.
Is a Carvana Warranty Worth It?
Before evaluating Carvana’s extended warranty, it is worth noting the warranty that comes with every vehicle purchased from Carvana.
Carvana’s limited warranty, or “Worry Free Guarantee,” entitles every new Carvana vehicle to 100 days/4,189 miles of coverage for needed repairs. While Carvana will cover most of the cost of your repairs, there is a $50 copay each time Carvana’s limited warranty is used.
The Worry Free Guarantee covers repairs on all assemblies and parts on your vehicle except:
- Interior or exterior cosmetic imperfections
- Replaceable/wearable parts
- Recommended maintenance
- Aftermarket accessories
Carvana’s limited warranty also comes with roadside assistance, including towing, jump-starts, and flat tire assistance. In addition, locksmith services and emergency gas/fluid assistance are offered.
Drivers may find Carvana’s Worry Free Guarantee helpful for the short-term, but most vehicle owners who desire long-term coverage need a warranty much longer than 100 days.
Concerns With CarvanaCare
While CarvanaCare could potentially be a good fit for some drivers, we cannot recommend this extended warranty without reservation for the following reasons:
- Strict timeline for purchasing: Our review team believes that an extended warranty should be able to be purchased whenever someone feels that it is a good fit for them. Since a Carvana extended warranty has to be purchased by the end of the company’s seven-day money-back guarantee, some customers may feel rushed to purchase the plan.
- No free quotes or sample contracts online: Free quotes and sample contracts allow prospective customers to compare important plan details and costs so they can make an educated decision on a provider.