The CarvanaCare warranty program has three plans and offers coverage that is comparable to leading providers. Each of these plans comes with roadside assistance, and the highest tier of warranty covers complimentary maintenance services. As you might expect, the terms and cost of a Carvana warranty are affected by the specific vehicle you buy.
How We Rated Carvana Warranty
To give you the most up-to-date information, we update our review standards several times each year. Our warranty research evaluates providers in the following categories:
When we rate warranty providers for industry standing, we consider things like how long they’ve been in business, Better Business Bureau (BBB) accreditation, and availability.
Carvana’s extended warranty plans are available for most vehicles the company sells, but not all. Not knowing whether you’ll find the model you want with the right coverage can add time to your used car search.
The car dealer has been in business since 2012 and is not BBB accredited or rated. Overall, we give the company a 3.7- out of 5.0-star rating for industry standing. Across more than 40 rated providers, the industry average is 4.1 out of 5.0, meaning Carvana has a less-than-average industry reputation compared to most other providers.
Carvana offers three levels of extended warranty coverage, which is fewer than many leading providers. However, the company’s selection of plans features powertrain protection – for core engine and transmission components – and more comprehensive options that include maintenance benefits.
There are also some impressive perks that come with some Carvana warranty plans. With CarvanaCare Premier, customers get limited cosmetic damage coverage, roadside assistance, tire and wheel coverage, and select maintenance services.
All things considered, we give the company a solid 4.0-star rating here. That’s just below the average of 4.3 in this category across all providers we reviewed.
The cost of a Carvana extended warranty depends on the purchased vehicle model, age, and mileage. Carvana has a network of more than 5,000 preferred repair shops that offer $0 deductibles on covered repairs.
It’s tough to rate a warranty provider’s cost when it doesn’t disclose prices, but after reading Carvana extended warranty reviews relating to cost, we awarded the company 4.0 stars in this category. That’s lower than the industry average we found in our research of 4.1 stars, but not by much.
We typically consider sample contracts and the availability of a money-back guarantee when we rate warranty companies for transparency. Unfortunately, there aren’t any sample contracts available on the Carvana website. Carvana does offer a seven-day guarantee for the vehicles it sells.
A lack of upfront policy details and pricing make it challenging for customers to choose to trust Carvana. Overall, we give the company 2.5 out of 5.0 stars for transparency, which is well below the industry average in this category of 3.4 stars.
Online Carvana extended warranty reviews relating to customer satisfaction play a key role in our ratings for this category. We also consider a warranty provider’s digital presence.
Carvana doesn’t feature a mobile app, but it does offer online chat. More than 9,000 customer reviews on Trustpilot compile to award the company 4.3 out of 5.0 stars. Weighing all these factors, we give Carvana 3.7 stars for customer service, which lines up with the average score in this category across all providers (3.7 stars).
Is A Carvana Warranty Worth It?
Before evaluating Carvana’s extended warranty, it is worth noting the warranty that comes with every vehicle purchased from Carvana.
Carvana’s limited warranty, or “worry free guarantee,” entitles every new Carvana vehicle to 100 days/4,189 miles of coverage for needed repairs. While Carvana will cover most of the cost of your repairs, there is a $100 deductible for every repair at a preferred service center after 14 days of vehicle ownership. If the repair is performed at a non-preferred service center, that deductible climbs to $350.
The “worry free guarantee” covers repairs on all assemblies and parts on your vehicle except:
- Interior or exterior cosmetic imperfections
- Replaceable/wearable parts
- Recommended maintenance
- Aftermarket accessories
Carvana’s limited warranty also comes with roadside assistance, including towing, jump-starts, and flat tire assistance. In addition, locksmith services and emergency gas/fluid assistance are offered.
Drivers may find Carvana’s “worry free guarantee” helpful for the short-term, but most vehicle owners who desire long-term coverage need a warranty much longer than 100 days.
Concerns With CarvanaCare
While CarvanaCare could potentially be a good fit for some drivers, we cannot recommend this extended warranty without reservation for the following reasons:
- Strict timeline for purchasing: Our reviews team believes that an extended warranty should be able to be purchased whenever someone feels that it is a good fit for them. Since a Carvana extended warranty has to be purchased by the end of the company’s seven-day money-back guarantee, some customers may feel rushed to purchase the plan.
- No free quotes or sample contracts online: Free quotes and sample contracts allow prospective customers to compare important plan details and costs so they can make an educated decision on a provider.