CARCHEX Reviews

CARCHEX extended warranties give consumers more choices and control over their plans, which positive CARCHEX reviews consistently highlight. CARCHEX’s overall review score of 4.4 out of 5.0 stars is determined by the company’s ratings in five areas: industry standing, coverage, cost, transparency, and customer service.

How We Rated CARCHEX

We update our review standards multiple times each year to ensure up-to-date information. Our warranty research is broken down into five main categories: industry standing, coverage, cost, transparency, and customer service.

Industry Standing

We give CARCHEX a perfect 5.0-star rating in this category due to its A+ rating from the Better Business Bureau (BBB) and numerous prestigious awards. The company has been on the Inc. 5000 list of the fastest-growing companies eight times and on Selling Power’s Top 50 Companies to Sell For on four occasions.

Coverage

CARCHEX offers five levels of warranty coverage that can last up to 10 years or 250,000 miles, which are higher limits than many warranty providers feature. CARCHEX plans include towing assistance, rental car reimbursement, and trip interruption benefits that help pay for food and lodging when you have a covered breakdown far from home. Weighing all these factors, we give CARCHEX a healthy 4.6 out of 5.0-star coverage rating.

Cost

We give CARCHEX 4.0 out of 5.0 stars for cost, as many of its plans come with above-average prices. However, the fact that the company offers long warranty terms means you pay less per year of coverage than you would with many other leading providers.

Our team gathered CARCHEX quotes for two vehicle models: a 2017 Honda CR-V with 45,000 miles and a 2017 Chevrolet Silverado with 50,000 miles. We selected several coverage levels and terms with a $100 deductible for each quote.

The process of collecting quotes from CARCHEX was fast and simple. We were immediately connected with a helpful agent who walked us through all our warranty options. After hearing initial price estimates, we were also offered an array of discount opportunities.

Transparency

We consider several factors when rating warranty providers for transparency, including the availability of a money-back guarantee and easily accessible sample contracts for each warranty plan. CARCHEX checks these boxes, so we give the provider a 5.0-star rating for transparency.

Customer Service

Customer ratings and complaints through sites like the BBB and Trustpilot play key roles in our customer service ratings. We give CARCHEX 4.0 stars here due to its easy quote process and helpful representatives. The company loses some points for mixed customer reviews and its lack of an online chat option. 

Is CARCHEX A Good Extended Warranty?

Yes, CARCHEX is one of our top picks for extended warranty coverage. CARCHEX partners with top-rated and fully insured administrators such as American Auto Shield and Royal Administration Services. Each provider competes for your business, giving you a quality product at the best price. CARCHEX plans can last up to 10 years or 250,000 miles, making the provider an excellent used car warranty option.

See the table below to help you weigh the pros and cons of a CARCHEX extended warranty:

Pros And Cons

Is CARCHEX Worth It?

If you are looking for good extended vehicle protection, we recommend CARCHEX. CARCHEX can be worth it for those who seek protection against repair costs from unexpected mechanical failures. In addition to being one of the most reputable extended car warranty companies in the industry, CARCHEX can be an excellent choice for owners of used and high-mileage vehicles.

CARCHEX Quick Facts

• Founded: 1999
• Headquarters: Baltimore, Maryland
• Coverage options: Five levels of coverage, ranging from powertrain warranty coverage to more comprehensive coverage similar to a bumper-to-bumper warranty
• Coverage terms: Up to 10 years
• Partners: Edmunds.com, CARFAX, Kelley Blue Book, and more

Is CARCHEX Legit?

Yes, CARCHEX is one of the most respected and experienced providers in the industry. Along with maintaining strong customer satisfaction scores across several notable platforms, CARCHEX also maintains several partnerships with leading automotive industry experts, including CARFAX, Kelley Blue Book, Edmunds.com, and RepairPal. 

CARCHEX BBB Reviews

CARCHEX is in good standing with the BBB, holding an A+ rating with accreditation. This shows the company cares about building trust with consumers. Take a look at how CARCHEX ratings compare to other popular third-party warranty companies:

*Accurate as of September 2023

CARCHEX has mostly positive ratings and a solid reputation among customers. Just over 1,500 CARCHEX reviews on Trustpilot give the company an average of 2.8 out of 5.0 stars. The CARCHEX customer score on the BBB website is not quite as strong at only 2.0 out of 5.0 stars. However, the average is based on a relatively small number of reviews.

In positive CARCHEX reviews, happy customers often praise the company’s customer service and transparency. Several customers also mention being pleased with CARCHEX pricing, especially compared to competitors’ offers.

CARCHEX Complaints

Of course, not everyone is satisfied with CARCHEX. Some customers have posted negative reviews on the BBB website regarding claims service and refunds. However, complaints about claims are common for any extended warranty provider.

These complaints come from a small fraction of CARCHEX customers. The company has closed 175 complaints over the last three years, which is a small number compared to many of its competitors. Still, read your contract carefully before purchasing an extended warranty from any provider. You can find sample contracts on the coverage options page of the CARCHEX website.

According to our research, the median monthly cost for a CARCHEX warranty is between $177 and $218 per month. Total costs range from about $3,200 to $4,000 for the quotes we received, but you may find different prices based on your vehicle. Compared to the market as a whole, CARCHEX prices are on the higher side. According to our March 2022 survey of 1,000 people who had purchased an extended car warranty, the median cost is $2,458.

CARCHEX Prices

Our review team reached out to get prices for various CARCHEX coverage levels, and we were quoted the following prices:

Here’s a look at the quotes we received for the same plans and vehicles in 2021. As you can see, some CARCHEX warranty plans have seen more significant price increases:

*CARCHEX no longer offers the Gold plan to its customers.

CARCHEX Quote

Warranty costs vary based on the make, model, mileage, and year of your vehicle, so take advantage of free instant quotes online or direct consultations with a customer service representative over the phone. Doing so will give you the most accurate customized quote and help you answer any questions about CARCHEX costs before you make a purchase. CARCHEX mileage quotes typically range from 36,000 to 125,000 miles.

CARCHEX Payment

An extended warranty plan is a service agreement – you pay a bit every month to save more when breakdowns and repairs happen. CARCHEX requires a down payment equivalent to one monthly payment, and the maximum payment schedule is 24 months.

CARCHEX Deductible

CARCHEX warranty plans usually come with a deductible. You can choose between a deductible of $0, $50, $100, or $200 when you purchase your plan. Generally, the higher you set your deductible, the lower your CARCHEX warranty payments will be (and vice versa).

As an extended warranty broker, CARCHEX offers five coverage levels with contract terms running from 12 to 84 months. CARCHEX covers most cars and trucks, but be aware that the company doesn’t cover RVs and ATVs.

Additionally, CARCHEX coverage can last up to 10 years or 250,000 miles, making the provider an excellent used car warranty option. All CARCHEX protection plans come with a 30-day money-back guarantee if you change your mind after purchasing coverage. After 30 days, you can still cancel plans at any time for a prorated refund.

CARCHEX Plans

CARCHEX vehicle protection plans are customizable for all vehicles including hybrids, new cars, or pre-owned vehicles. In addition, each plan comes with additional benefits such as 24/7 roadside assistance and coverage for towing, rental cars, gas delivery, and trip interruption. The table below provides basic information about each CARCHEX plan:

What Does CARCHEX Cover?

The sections below provide more detailed information about the specific components covered in each CARCHEX coverage plan.

CARCHEX Titanium Coverage

The CARCHEX Titanium plan provides coverage similar to a bumper-to-bumper warranty, with a term of seven to ten years. Similar to your car’s factory warranty coverage, this plan covers most parts of your vehicle and has only a short list of exclusions. It’s the highest level of coverage available.

Our survey of 1,000 extended warranty customers found that the majority (51 percent) purchased bumper-to-bumper coverage instead of other plans.

CARCHEX Platinum Coverage

The Platinum plan covers hundreds of components and offers the most comprehensive level of stated-component coverage with a service term ranging from five to ten years.

In addition to components covered in the lower-tier Silver and Bronze plans, Platinum coverage includes:

• Suspension components such as struts, mounting plates, and the upper and lower ball joints
• Enhanced electrical components such as wiper motors and solenoids
• Heating components such as the water pump, thermostat, and radiator and mounting brackets

CARCHEX Silver Coverage

The Silver plan covers essential components of your new or pre-owned vehicle. In addition to powertrain coverage, you are protected for fuel delivery, electrical, and air conditioning components, including parts such as:

• Fuel pump
• Fuel tank
• Starter
• Alternator
• Ignition coil
• Relays
• Gauges
• Switches
• Air conditioning compressor
• Clutch
• Condenser fan

The Silver plan offers six to seven years of coverage and is a good fit for high-mileage vehicles with more than 100,000 miles.

CARCHEX Bronze Coverage

The Bronze plan provides 5 to 6 years of coverage for your major vehicle systems. It’s designed to protect you from the most expensive and common breakdowns. You will be covered for powertrain components, including:

• Engine components such as pistons, connecting rods and bearings, crankshaft and main bearings, pushrods, valves, and timing gear
• Transmission components for an automatic or manual vehicle
• Drive axle components for front and rear parts such as those within the differential housing, transaxle housing, and final drive housing

The Bronze plan is a good choice for vehicles with 150,000 miles or more.

CARCHEX Extra Care Coverage

The Extra Care Coverage plan offers protection for items not associated with your vehicle’s powertrain. Components will be covered for the following systems:

• Air conditioning
• Suspension
• Brakes
• Electronic, high-tech items
• Fuel system
• Turbocharger
• Supercharger
• Audio center

The Extra Care Coverage plan is good if you’re looking for coverage for high-tech and electrical items and are unconcerned with powertrain protection.

CARCHEX Extra Perks

Along with the coverage offered with each CARCHEX plan for mechanical breakdowns, CARCHEX warranties come with additional benefits that include:

• Freedom to choose your repair facility: Manufacturer warranties typically restrict where you can take your car, often forcing customers to go to the nearest dealership, regardless of distance. With CARCHEX warranties, you can take your vehicle to any of the 30,000 licensed repair shops for an assessment by a certified mechanic.
• Direct payments: CARCHEX will pay the repair costs to the shop directly (minus your deductible), so you don’t have to worry about paying for any expensive repairs upfront. Note that some plans may come with a small deductible you must pay when you pick your car up.
• 24/7 roadside assistance: Emergency roadside assistance includes flat tire changes, fuel delivery, and lockout services. This benefit also includes towing and winching services, which provides customers with reimbursements for expenses incurred when your vehicle is towed to a repair facility. 
• Trip interruption: CARCHEX reimburses customers for loading and meal expenses that come as a result of mechanical breakdown that happens during a trip. 
• Rental coverage: CARCHEX reimburses customers for rental car costs that are incurred while your car is in the shop for covered repairs. 
• Satellite radio: If you drive an eligible vehicle, you may receive access to free Sirius satellite radio.

 *The maximum amount CARCHEX provides for the benefits you receive generally depends on the coverage level you choose.

CARCHEX Exclusions

All CARCHEX plans exclude certain parts and types of damage. Here are a few examples:

• Damage from misuse or lack of maintenance
• Regular maintenance like oil changes or filter replacements
• Pre-existing conditions
• Certain emissions components
• Cosmetic items
• Regular wear and tear
• Damage from the environment, accidents, or vandalism

CARCHEX offers several options for assistance, including 24-hour support for contract holders. Here’s how CARCHEX customer service offerings compare to those of other top warranty providers:

*For contract holders

CARCHEX Claims

When your vehicle requires service due to an unexpected mechanical breakdown, follow these three easy steps to file a claim and get back on the road:

1. Gather your warranty documentation and confirm that the needed repair work is covered under your plan.
2. Take your car to your preferred repair shop for diagnosis and work.
3. Once repairs are complete, the repair shop will receive an authorization number for the covered repairs and CARCHEX will pay the shop directly.

CARCHEX Claims Phone Number

To file a claim with CARCHEX, you need to call the administrator listed on your contract. However, if you have an issue with a claim, you can contact CARCHEX customer service at 1-888-973-0758. See below for a list of administrator phone numbers.

How To Cancel CARCHEX Warranty

To cancel a CARCHEX warranty, you need to mail or fax a notarized odometer statement along with your request for cancellation in writing to the contract administrator. This may be American Auto Shield, Royal, or another administrator. You can get a full refund if you cancel within 30 days or a prorated refund after that.

In this article, we reviewed the cost, coverage, plans, and customer service of CARCHEX’s extended warranties. Along with being awarded Best for Used Cars in 2023 for its wide range of coverage options and long warranty terms, CARCHEX’s overall review score of 4.4 makes it one of the highest rated extended warranty companies in our industry-wide review.

CARCHEX Alternatives

If you’re shopping for an extended warranty, we always recommend getting at least three quotes so you can compare your options. We’ve reviewed all the major players in the industry and found that Endurance and CarShield are also among the best extended warranty providers, with both ranking highly in our review.

Endurance: Best Coverage

We named Endurance Best Coverage in 2023. Endurance has a 3.8 out of 5.0 star rating on Trustpilot with over 6,500 reviews from drivers. Endurance offers six vehicle service contract plans that are customizable to your budget and preferred coverage. What makes Endurance unique is that it’s a direct provider, eliminating the need to deal with an outside warranty administrator. 

Another nice thing about Endurance is that all plans come with one year of Endurance Elite Benefits for free. That includes collision assistance, total loss protection, tire replacement, roadside assistance, and more. 

Learn more in our review of Endurance.

CarShield: Best Monthly Payments

We awarded CarShield Best Monthly Payments in 2023 due to its low costs and flexible payment options. CarShield has an average rating of 4.0 out of 5.0 stars from more than 38,000 Trustpilot reviews. It offers coverage for new and used cars, as well as protection for high-tech systems and components and specialty vehicles.

CarShield plans are convenient and affordable; many of their plans are month-to-month contracts,  so you’re not locked in for any number of years. Since your vehicle’s age and mileage help determine eligibility, the best way to find out how long you can cover your vehicle is to contact CarShield. 

Learn more in our CarShield review.

Below are common questions related to CARCHEX extended warranties.

In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of extended auto warranty companies to formulate rankings of the best providers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

• Industry Standing: Warranty providers with a history of strong business practices and endorsements from experts receive the highest scores in this category.
• Coverage: This rating is based on types of extended warranty plans available, coverage terms, and added benefits like roadside assistance.
• Cost: Our research team reviews sample quotes for a variety of plans and vehicles. Companies with lower prices per year of coverage receive the best scores.
• Transparency: This score takes into account contract transparency and the availability of a money-back guarantee.
• Customer Service: We comb through customer reviews and perform our own shopper analysis to get a sense of the responsiveness and helpfulness of each warranty company.

*Data accurate at time of publication.