Our overall rating of 4.3 stars out of 5.0 for autopom! is based on its performance in five key areas: industry standing, coverage, cost, transparency, and customer service. The following sections feature more details on these criteria and how autopom! measured up in this warranty review:
We consider things like Better Business Bureau (BBB) ratings, state-by-state availability, years in business, and corporate partnerships when we review a warranty provider’s industry standing. autopom! carries an A+ rating from the BBB and is available in all 50 states. The company was founded in 2009 and counts Enterprise Financial Group and Mercury Insurance Group among its business partners. autopom! also works with RepairPal and its network of more than 2,800 certified repair facilities. Overall, we give autopom! a strong 4.8-star rating for industry standing.
autopom! keeps things simple with three coverage levels: Exclusionary, Mid-Level, and Powertrain Plus. Some of the company’s competitors offer five or more levels of coverage, yet having fewer offerings isn’t a major issue in our experience of rating warranty providers. autopom! doesn’t offer maintenance coverage, which isn’t uncommon in the warranty industry. The company’s plans have maximum terms of seven years or 150,000 miles, both of which are on the lower end for leading extended warranty providers. However, some vehicles may be eligible for an unlimited-mile coverage term. All things considered, we give autopom! 4.2 out of 5.0 stars for coverage.
Our team gathers quotes from warranty providers to evaluate costs. For this review, we collected autopom! estimates for various coverage plans on a 2017 Honda CR-V with 45,000 miles and a 2016 Chevrolet Silverado with 55,000 miles. What we found were monthly prices higher than many of our other top-ranked warranty companies. To determine costs, we found it easy to get a quote by filling out an online form, but more difficult to reach an autopom! representative on the phone.
In the end, we gave autopom! 3.9 out of 5.0 stars in the cost category.
autopom! offers a 60- or 30-day money-back guarantee, depending on the plan you choose. Sample contracts aren’t available on the same page with the company’s coverage plans, so we knocked the transparency rating down a bit to 4.5 out of 5.0 stars.
We found that autopom! is a more customer-oriented business than some of its competitors. This is clear from the detailed instructions for filing a claim on the company’s website, as well as the assistance customers can receive if something goes wrong with a claim. The company also has solid ratings from customers on both the BBB website, with 4.6 out of 5.0 stars, and Trustpilot, with 4.8 out of 5.0 stars. We give autopom! a healthy 4.6 out of 5.0-star rating for customer service.