Ally Financial is a well-known and reputable company that began business in the auto finance industry in 1919. The company’s flexible payment plans and history of working in the auto sector are a plus, and they offer four extended warranty options to their customers. However, one drawback is that you’ll need to work through participating dealerships for assistance with quotes, claims, and service.
How We Rated Ally Extended Warranties
To give you the most up-to-date information, we update our review standards several times each year. Our warranty research evaluates providers in the following categories:
Ally has been in the auto industry since 1919, and while it offers extended warranties in all 50 states, its auto warranty offerings are relatively new. Unfortunately, Ally is currently without a rating from the Better Business Bureau (BBB), as there is an ongoing review of its file and complaints. With no industry awards and a multitude of customer complaints, we give Ally 3.2 out of 5.0 stars for its industry standing.
Ally offers consumers four vehicle protection plan levels, available maintenance coverage, a variety of ancillary coverages, and benefits such as roadside assistance, trip interruption, and rental reimbursement. For this, we’ve awarded it 4.5 out of 5.0 stars. Keep in mind that while all Ally Premier Protection plans are available for standard and hybrid vehicles up to 20 years old, mileage limits for each plan aren’t specified on its website.
We give Ally 4.5 out of 5.0 stars for cost. While Ally doesn’t offer pricing estimates on their website, they do provide information on deductible options. It offers a $0, $100, $200, and a $100 disappearing deductible option, but note that availability and prices will depend on your dealership, vehicle, and choice of contract.
A provider will rate highly in this category if it provides plan details and sample contracts online, in addition to offering a money-back guarantee. We were able to easily find a sample contract on Ally’s website, and it offers a 60-day money back guarantee if you haven’t yet filed a claim. These factors have influenced our 4.5 out of 5.0 star rating for Ally’s transparency.
We’ve awarded Ally 4.0 out of 5.0 stars for their customer service, as the Ally car warranty reviews found online aren’t as strong as its competitors. It’s had over 2,000 complaints through the BBB in the last three years, and holds a 1.1 out of a 5.0-star rating through TrustPilot. However, keep in mind that these reviews are for Ally Financial as a whole, not just their warranty offerings. In addition, Ally has over 11 million total customers, making these reviews an incredibly small subset of customers.
Is An Ally Extended Warranty Worth It?
While the company offers flexible payment plans, one big drawback is that quotes from Ally and customer service assistance can be more difficult to get compared to other providers. Since Ally works through participating dealers, customers are advised to contact these dealers for quotes, claims, and service.
Ally has been in the auto industry for a long time. However, they are relatively new to the auto warranty sphere. Our team believes that there may be better options out there for customers looking for an extended car warranty. In order to find the best extended warranty to fit your needs, we recommend getting quotes from at least three reputable extended car warranty companies in the industry.
Ally Extended Warranty Quick Facts
- Founded: 1919
- Headquarters: Auburn Hills, Michigan
- Coverage options: Four primary plans with various ancillary coverages
- Coverage terms: Available for vehicles up to 20 years old
Is An Ally Extended Warranty Legit?
Yes, Ally is a legit company. Ally was established in 1919 as a division of General Motors to help dealers finance new car inventories. It has a full suite of digital financial services, including banking, home, real estate, auto, and trading. Today, the company is one of the largest auto finance operations in the United States.