When we review car shipping companies, we consider industry reputation, cost, services, and customer experience. The following sections provide further details on these criteria and how we rated Sherpa Auto Transport in each of them.
We evaluate companies’ state availability, years in business, and Better Business Bureau (BBB) ratings to determine reputation score. Sherpa is a relative newcomer to the industry, having been founded in 2017. However, the company has a strong A+ rating and accreditation from the BBB. Sherpa handles vehicle shipments in the contiguous 48 states. Overall, we give the company 4.6 out of 5.0 stars for reputation.
For this review, we gathered quotes for shipping an operable 2018 Toyota RAV4 various distances and along different routes. Our team received estimates for both open transport (shipping on an open-air trailer) and enclosed transport (shipping in a hauler with a roof and walls). Sherpa offers average costs for 1,500-mile shipments through open transport, although its rates for enclosed shipping are above average.
What sets Sherpa apart from its competitors in this category is the company’s Price Lock Promise. This means the price you’re quoted for won’t change after you book your shipment, which isn’t always the case in the auto shipping industry. It’s important to note that Sherpa requires a $250-$300 deposit when your shipment is assigned to a carrier.
Overall, we give the company a 4.5-star rating for cost.
Sherpa offers open and enclosed shipping and can pick up your vehicle between one and five days after you schedule a shipment. The company offers door-to-door shipping that picks up and drops off your vehicle as close to your home address as possible. However, it doesn’t offer an option for picking up and dropping off your vehicle at centralized shipping terminals, which is typically the cheaper way to ship a car.
You also get the Clean Car Guarantee with Sherpa, which gives you a $20 reimbursement for a car wash after your vehicle is delivered. Overall, we give the shipping broker a 4.7 out of 5.0-star rating for services.
Sherpa receives high marks from customers, including a terrific star rating of 4.9 out of 5.0 from over 350 reviews on the BBB. The company also holds a rating of 4.7 out of 5.0 stars based on over 1,000 Google reviews. Our team found the quote process with Sherpa to be fast and easy, taking about five minutes overall. All things considered, we give Sherpa Auto Transport a healthy 4.7-star rating for customer experience.