You have many choices to ship your car, but not all offer the same services or customer experience. That’s why our team dove into American Auto Transport from multiple angles. Below is a summary of our research and how American Auto Transport fares in each category. Overall, we rate American Auto Transport 3.2 out of 5.0 stars.
Reputation: 4.1 Stars
This category takes into account how long a business has been in play, any accolades or awards the business has won in the past, and its ratings and reviews on the Better Business Bureau (BBB) website. The BBB is an organization that evaluates a company’s business practices, customer satisfaction, and licensing information.
American Auto Transport gets a high score for its reputation because it’s been in business since 2004 and has an A+ rating on the BBB site with no complaints.
Cost: 2.5 Stars
To compare auto shipping companies on competitive pricing, our team gets multiple quotes for various vehicles and distances. Unfortunately, we weren’t able to get quotes from American Auto Transport’s website or on the phone, which is a huge red flag in our book. That lack of transparency on cost is why give this company a much lower rating for the category.
Services: 3.1 Stars
Services from American Auto Transport include open and enclosed transport with door-to-door delivery. These are very standard services for the industry, which helps raise the score for the company. Open transport leaves your car exposed to the elements but is cheaper than enclosed transport. Having both options makes American Auto Transport more versatile and accessible for customers with different needs.
But this company also offers special services like GPS tracking and insurance add-ons. American Auto Transport doesn’t offer many extra services beyond the standard shipping options found with most companies. This is why the auto transport broker gets a middle-of-the-road rating in this category.
Customer Experience: 3.3 Stars
To get a clear outlook on the customer experience of a shipping company, our Motor1 reviews team combs through customer reviews on sites like the BBB, Trustpilot, and Google. We also perform our own shopper analysis, which involves calling customer service representatives and shopping online to get a sense of the responsiveness and helpfulness of each car transporter.
Unfortunately, American Auto Transport doesn’t have many reviews to comb through – just two on the BBB and a handful on Google. Reviews are mixed, which is why the company scores 3.3 for this category.