Considering Progressive insurance reviews from customers, average cost data, and industry standing, we rate the company 4.4 out of 5.0 stars overall and name it Best for High-Risk Drivers in 2022.

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Progressive is the nation’s third-largest automobile insurer and covers millions of drivers each year. However, Progressive insurance reviews range from extremely positive to poor. Our research shows that coverage can be a good option for drivers in their 20s and for motorists with DUIs on their driving records.

To see how Progressive measures up to the best car insurance companies, we’ve combed through Progressive insurance reviews and investigated the company’s financial health and coverage options. We recommend comparing car insurance quotes from multiple companies to find the top choice for your needs.

Progressive Insurance Review

We give Progressive 4.4 out of 5.0 stars for its high-quality car insurance coverage, valuable add-ons, and long history. If you find a good rate, Progressive is a reliable choice with a reputation that’s backed up by countless Progressive insurance reviews.

Pros And Cons Of Progressive Insurance

Pros Good choice for high-risk drivers Easy quotes process Superior financial strength rating from AM Best Nationwide availability
Cons Average customer satisfaction Higher rates than some competitors

About Progressive Insurance

Progressive is one of the top auto insurers in the United States and wrote over $35.8 billion in insurance premiums in 2021, according to the National Association of Insurance Commissioners (NAIC).

Progressive has been around since 1937, but it continues to evolve with the times. In 1997, Progressive became the first insurer to offer car coverage to customers online, and it also rolled out the first usage-based insurance option in 2008.

As one of the industry’s largest auto insurance providers, Progressive offers a broad range of coverage options. On the other hand, Progressive insurance reviews tell us that the company’s claims process is about average.

Progressive Insurance Rating

AM Best gives Progressive an A+ rating for financial strength, meaning it has a superior financial ability to meet car insurance claims. According to our survey of 1,000 car insurance customers, 74 percent of Progressive customers were satisfied with the company’s services.

Progressive Car Insurance Cost

According to our rate estimates, good drivers pay about $134 per month or $1,611 per year for full coverage car insurance from Progressive. That’s about 7 percent cheaper than the average rate across the U.S.

Progressive Car Insurance Cost: Estimates By Driving Profile

Your driving history can have a large impact on car insurance premiums. Speeding tickets, DUIs, and at-fault accidents will almost always increase how much you’ll pay. Below, you’ll see how Progressive’s rate estimates compare to the national average.

Driving ProfileProgressive Annual Cost EstimateNational Annual Cost Estimate
Speeding: 1-5 mph over limit$2,299 $2,225
Speeding: 21-25 mph over limit$2,311 $2,464
DUI$2,328 $3,277
Stop sign violation$2,477 $2,280
One accident$2,822 $2,689
Two accidents$3,977 $3,761

Progressive Car Insurance Rates: Estimates By Provider

While some Progressive insurance reviews speak highly of the company’s rates, our estimates tell a different story. Progressive ranks as one of the more expensive auto insurance providers across the U.S.

Car Insurance CompanyAnnual Rate EstimateMonthly Rate Estimate
State Farm$1,481$123
American Family$1,537$128

Progressive Car Insurance Rates: Estimates By State

Your state of residence can dramatically affect how much you’ll pay for Progressive insurance. This is due to state regulations on pricing, car insurance requirements, and population density. The full coverage estimates below apply to 35-year-old drivers with good credit scores and clean driving records.

StateGeico Annual Cost EstimateState Average Cost Estimate
Washington, D.C.$939$1,903
KansasData not available$1,471
MichiganData not available$3,785
NebraskaData not available$1,622
New Hampshire$855$1,349
New Jersey$1,359$2,037
New Mexico$973$1,449
New York$1,835$2,783
North Carolina$1,169$1,368
North DakotaData not available$1,366
Rhode Island$1,429$1,848
South Carolina$1,163$1,665
South Dakota$1,302$1,652
West Virginia$1,129$1,537

Progressive Car Insurance Cost: Estimates By Age

Progressive insurance reviews say that the amount you’ll pay for car insurance coverage varies based on age. Below are some cost estimates for Progressive that are broken down by different age groups.

AgeProgressive Annual Cost EstimateProgressive Monthly Cost Estimate

Progressive Liability Insurance Cost

According to our rate estimates, basic liability coverage from Progressive costs about $687 per year or $57 per month. This is slightly more expensive than the national average of $635 annually or $53 per month for minimum coverage.

Progressive Insurance Discounts

Progressive claims that 99 percent of policyholders are eligible for at least one of the provider’s discounts. Among other savings opportunities, Progressive has offers for students, good drivers, and young drivers.

Progressive DiscountDetails
Multi-PolicyGet a nearly 5% policy discount for bundling home and auto insurance or another of Progressive's insurance products, such as renters insurance.
Multi-CarSave about 12% if you have more than one car listed on your Progressive policy.
Continuous InsuranceEarn a discount if you are consistently insured with no gaps or cancellations.
Teen DriverReceive a discount if you add a driver who is 18 or younger to your policy.
Good StudentSave if you have a student on your policy who maintains a "B" average or better.
Distant StudentGet a lower premium if the full-time student on your policy lives more than 100 miles from home and does not have a vehicle while away.
HomeownersEarn 10% off if you are a homeowner.
Online QuoteSave about 4% if you get an online Progressive quote.
Sign OnlineSave about 8.5% if you sign your documents online.
PaperlessLower your payment by choosing to receive documents via email (only applicable in combination with the sign online discount).
Pay In FullSave on car insurance by paying your six-month policy upfront.
Automatic PaymentGet a lower rate by setting up automatic payments from your checking account. This discount cannot be combined with the pay-in-full discount.

Availability of each discount opportunity varies by state. While some car insurance providers offer savings to military members and their families, there is no Progressive military discount.

Beyond these potential savings, Progressive has other ways for customers to reduce their monthly payments.

Progressive Snapshot Discount

The Snapshot® safe driving program tailors the price of your auto insurance policy to the way you drive. Progressive says most people with good driving habits receive an average discount of $156 by using Snapshot. While good drivers often get discounts, bad drivers could see their rates rise instead.

Progressive Accident Forgiveness

Accident forgiveness will prevent your rates from rising after one accident. Progressive offers a few accident forgiveness choices.

  • Small accident forgiveness: This option gets praised in many Progressive insurance reviews for forgiving accidents with claim values of under $500. New Progressive customers automatically get this program added to their policies in most states and can use it once.
  • Large accident forgiveness: This program forgives one at-fault accident with a claim value of over $500. It is included automatically for customers who have been with Progressive for at least five years haven’t filed a claim.
  • Accident forgiveness benefit: You can also purchase accident forgiveness for an additional fee at any time. This benefit applies once per period and will be used only after your loyalty-based forgiveness benefits have been used up.

Progressive Deductible Savings Bank

The Progressive Deductible Savings Bank® is a policy add-on that you can select when purchasing coverage. This benefit earns you a $50 reduction in your deductible over the next six-month period if you go without an accident or a speeding ticket. The reduced deductible will apply at the beginning of each new policy period and can reach zero for safe drivers. Those with policies on other vehicles such as motorcycles, recreational vehicles (RVs), or boats can use the add-on to get 25% lower deductibles for each year they go without making a claim.

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Progressive Auto Insurance Coverage

These are the main types of auto insurance you’ll find with Progressive or almost any other major provider:

  • Bodily injury liability and property damage liability (BI/PD): Covers vehicle damage and medical bills for other people in accidents you cause
  • Collision insurance: Covers your car in accidents you cause
  • Comprehensive car insurance: Covers environmental damage, theft, vandalism, and damage from collisions with stationary objects
  • Medical payments (MedPay): Covers your medical bills
  • Personal injury protection (PIP): Covers medical bills, lost wages, and funeral costs
  • Underinsured/uninsured motorist coverage (UIM/UM): Covers both your vehicle and your medical bills if someone without enough car insurance causes an accident

Progressive Insurance Coverage Add-Ons

Below are some extra types of coverage that are mentioned in many Progressive insurance reviews.

Progressive Add-OnCoverage Details
Roadside assistanceThis includes towing, lockout services, flat-tire changes, and fuel delivery.
Loan/lease payoffThis coverage option will pay for the difference between your totaled car’s market price and the amount you have left on your loan. However, unlike gap insurance, it will only cover up to 25% of the current value of your car.
Rental car reimbursementThis covers about $30 to $50 per day for a rental car if your car has been in a covered accident.
Custom parts and equipment valueThis coverage option will pay for replacement items you’ve added to your car. For example, if you installed a $1,000 subwoofer and then got into an accident, this option would repair or replace it.
Rideshare insuranceMany rideshare apps only offer extended coverage when you’re actually on a pickup or drop-off route, not when you’re waiting around on the app to get a trip. This Progressive auto insurance option extends your rideshare coverage for that period of time.

Does Progressive Cover Rental Cars?

Your Progressive auto insurance policy covers rental cars at the same limits as your personal car insurance policy. This can be an issue if your car is old since coverage might be less than what’s best for a new car rental. Progressive offers supplemental liability protection, personal accident insurance, and personal effects coverage which can help cover rental car damages. Depending on your situation, you may want to opt into a collision damage waiver when you’re renting a car.

Progressive Non-Owner Car Insurance

Progressive offers non-owner car insurance and it can be good for those who don’t have access to a household car or for people who borrow or rent cars often. Non-owner policies typically cost $576 a year and these policies can be used as proof of insurance for SR-22 or FR-44 forms for your state.

Temporary Car Insurance From Progressive

Temporary car insurance is not offered by Progressive since reputable insurance companies don’t offer policies with terms of less than six months. Progressive, like most insurance providers, offers policies at six- to 12-month intervals.

Full Coverage Car Insurance From Progressive

Progressive full coverage car insurance includes bodily injury liability, property damage liability, collision coverage, and comprehensive insurance. Full coverage could also include uninsured and underinsured motorist coverage, medical payments coverage (MedPay), or personal injury protection depending on your state.

How Long Does A Progressive Claim Take?

According to the J.D. Power 2020 U.S. Auto Claims Satisfaction StudySM, auto claims take about 10 days on average to resolve. Progressive came in 17th place out of 18 companies in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM, so claims may take longer than average. Our consumer survey found that 29 percent of Progressive claims took longer than four weeks to be resolved.

How To Cancel Progressive Car Insurance

To cancel a Progressive car insurance policy, you need to contact an insurance agent or a customer service representative by phone, email, or mail. You can cancel your policy effective on that same day or can schedule a cancellation in the future.

Progressive Insurance: Additional Coverage Options

Progressive insurance reviews routinely mention the company’s policies and coverage choices for home and life insurance. Below, we’ll go into more detail about each category and your various coverage options.

Progressive Homeowners Insurance

According to the NAIC, Progressive is the 10th-largest home insurance provider in the country. Progressive home insurance offers dwelling coverage that can pay for damages from severe weather, fires, falling trees, and more. Loss of use coverage can pay for living expenses after a covered event. Other options include liability and personal property coverage.

Progressive Life Insurance

Progressive also offers a variety of life insurance options to cover different situations. You can get term and whole life insurance policies plus other options like short-term life insurance or final expense insurance.

Other Types Of Progressive Insurance

Additional coverage options referred to in Progressive insurance reviews include:

  • Business insurance
  • Motorcycle insurance
  • Condo insurance
  • Renters insurance
  • Travel insurance

Progressive Insurance Customer Reviews

While some people find affordable premiums, Progressive insurance reviews are mixed at best in terms of customer satisfaction. Progressive currently holds an F rating from the Better Business Bureau (BBB) for not responding to customer complaints. Below are some positive reviews along with some complaints relating to Progressive’s services.

Positive Progressive Insurance Reviews

Pleased Progressive customers mention patient and helpful agents and a quick claims process. Here are a couple of positive Progressive insurance reviews.

“I was in car accident and was treated with great care and respect. I got the coverage I was due in a timely manner. And I can’t say enough about the representative, who was incredibly kind and helpful.”

– Karen G. via BBB

“After our car was totaled in a hail storm, the company appraiser and settlement people were very helpful and patient when walking us through a fairly complex procedure while making the process less stressful for us. There was a minor error with getting the correct address information for our bank, which was quickly adjusted.”

– Sandy Z. via BBB

Negative Progressive Insurance Reviews

Some Progressive customers complain about Progressive insurance costs, while other mention being overcharged. While mistakes are inevitable with large car insurance companies, the best providers resolve such issues as soon as possible.

“I had a policy for Progressive. It was overpriced, and [the company’s] customer service was awful and unprofessional. I found a different company that offered more and better coverage with amazing customer service for a fraction of the cost.”

– Stephanie S. via BBB

“Progressive took out payment from my bank account after I had already made a payment. After I called and explained that the money they took was my rent money and I would need it back as soon as possible, they told me that there was nothing they could do and I would have to wait 12 business days for a refund and offered no apology.”

– Jennifer T. via BBB

Progressive has closed over 1,000 complaints posted to its BBB page in the past year. While this may sound like a lot of issues, keep in mind that the insurer manages millions of policies. The number of complaints filed with the BBB is less than 0.1 percent of Progressive’s total customer count.

Progressive Snapshot Reviews

The Progressive Snapshot mobile app has a 4.5- out of 5.0-star rating on the App Store based on more than 4,300 reviews. On Google Play, the app has a rating of 3.8 out of 5.0 stars based on over 11,000 reviews. These are high Progressive insurance review scores compared to those for similar apps offered by other insurers.

Progressive Customer Service

Our team surveyed nearly 7,000 customers on experiences with their auto insurers and 1,161 respondents had purchased Progressive insurance. Progressive earned 4.1 out of 5.0 stars for customer satisfaction and ranked 12th out of 15 companies in our survey. Here are a few more scores from our survey:

Aspect SurveyedProgressive Rating (Out Of 5.0)Industry Average Rating (Out Of 5.0)
Overall satisfaction4.14.2
Customer service4.04.0
Coverage selection3.93.9
Claims service4.14.2
Mobile app rating4.24.2

Progressive Insurance Apps

Progressive’s website has the helpful Name Your Price® tool, which allows for price comparisons between insurance plans. Name Your Price doesn’t necessarily save you money, but it lets you quickly find a plan configuration that fits your budget. When you input your desired payment, you’ll receive coverage recommendations that suit your budget.

Progressive Snapshot App

With Snapshot, you can download a mobile app that tracks your driving habits and adjusts your rates accordingly. Depending on your driving skills, there’s a chance that your car insurance rates could go down. However, some people who left Progressive insurance reviews said their rates went up after opting for Snapshot.

Progressive Auto Insurance Reviews: Conclusion

Our team rated Progressive insurance as 4.4 out of 5.0 stars for its many insurance options, valuable add-ons, and extensive company history. It also has an easy quote process and is available across the entire U.S. While Progressive insurance reviews make clear that it’s a good option, we urge you to compare providers to find the best deal for you.

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Progressive Auto Insurance Competitors: Top Picks

We recommend Progressive, but it’s always smart to get auto insurance quotes from a couple providers before signing up for a policy.

We recently compared the industry’s most popular car insurance companies and found that Progressive, USAA, Geico, and State Farm provide excellent values. USAA offers compelling auto insurance for military members and veterans, Geico has low prices, and State Farm provides a positive customer service experience during quotes and claims.

Read our comprehensive auto insurance reviews below to compare these companies with our Progressive insurance review.

Progressive Insurance Reviews: FAQ


In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

  • Industry standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
  • Availability: We consider availability by state as well as exclusions for specific groups of drivers.
  • Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
  • Cost and discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
  • Customer service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
  • Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.