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Some things matter more than others when it comes to insurance. While Penn National auto insurance might not come with the best mobile app, it does provide good coverage options. The company also gets fewer complaints than its competitors, which is an important consideration.

Today, we’ll let you know what to expect from Penn National auto insurance, then we’ll compare Penn National to some of the best car insurance companies in the nation. No matter which provider stands out to you, we recommend comparing a few insurance quotes before signing up for a policy.

Use our tool below or call (844) 246-8209 to start comparing car insurance quotes:

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About Penn National

  • Founded in 1919
  • A- financial strength rating from AM Best
  • Sells car insurance in 6 eastern states through independent agents
  • Among the top 100 providers in the United States by written premiums
  • Low complaint ratio

Penn National Insurance offers personal auto insurance in Pennsylvania, New Jersey, Maryland, Virginia, North Carolina, and Tennessee. The company also provides commercial and workers compensation insurance in those states, plus DelawareSouth Carolina, and Alabama.

Overall, Penn National has good financial ratings and few complaints. It has been around for over a century, and it wrote about $775 million in premiums in 2018. It’s a mutual insurance company, which means its policyholders own the business.

We also noticed that Penn National provides links to its Facebook, LinkedIn, and Twitter accounts online. Believe it or not, not all companies do that nowadays. The auto insurance company posts a couple of times a month on those accounts, which is good to see.

Penn National Auto Insurance Coverage

You can get all the standard types of car insurance from Penn National.

Penn National also provides a few extra coverage options that you can add on to your policy.

  • Auto PennPac®: This upgrade package includes many things like pet coverage, seat belt benefits, and death benefits. For drivers with collision and comprehensive, the package increases limits for towing and labor and adds a few more coverages, including trip interruption.
  • Auto loan/lease coverage: This option covers the difference between your loan and what your car is worth at the time of a total loss.
  • New car replacement: This protects against depreciation for new cars in the event of a total loss.
  • Towing and labor: This covers towing to a repair shop and mechanical labor at the breakdown site.

Note that Penn National doesn’t offer rideshare coverage, which you need if you drive for a company like Uber or Lyft.

Cost Of Penn National Auto Insurance

The only way to know exactly what you‘ll pay for Penn National auto insurance is to get a quote from an agent. However, there are some things that will make your policy more or less expensive no matter which company you go with. Car insurance rates may be affected by:

  • Your age
  • Zip code
  • Credit score
  • Driving history
  • Driving habits
  • Type of car

Like most car insurance companies, Penn National offers a variety of discounts. If you qualify for one or more, you can save on your Penn National auto insurance premium.

  • Bundling home and auto
  • Passive restraints
  • Daytime running lights
  • Anti-lock brakes
  • Good student
  • Student away at school
  • Driver’s education course
  • Multi-vehicle
  • Pay in full

Quotes And Claims Processes

It’s OK if you’ve never seen a Penn National office location. There are only five, but the insurance company also sells through hundreds of independent agents. You can find the closest agent to you on the website and request a quote.

There are multiple 24/7 claims numbers to report different types of claims. You can also use an online form to start a new Penn National auto insurance claim. Someone should contact you within one business day to get more details about the incident.

After that, a claims adjuster may come and take photos of your car or inspect the scene of the accident. They might also interview other people involved. Once the claim has been settled, Penn National will cut you a check, and you can use that to get your car fixed (depending on your coverage).

Penn National Ratings And Reviews

Penn National has an A+ rating from the Better Business Bureau (BBB) and a low complaint ratio according to the National Association of Insurance Commissioners (NAIC).

The NAIC calculates a company’s number of complaints per written premiums. It sets the industry average at a ratio of 1. A company with a ratio of 2 would have many more complaints than the industry average. On the other end, a ratio of 0 indicates no complaints at all. So, Penn National Insurance’s complaint ratio of 0.37 is very good.

No business is perfect, though, so there are a few complaints about Penn National auto insurance online. We’ll look at a couple of examples from the company’s BBB reviews page.

“Not happy with the way these folks at Penn National Insurance [work] where they swindle older people who aren’t so internet [savvy] out of money. Best bet I’m learning about BBB and Google reviews and reading them now!”

-Sidney A. via BBB

“…I was across the country when my daughter had an accident and [totaled] my car… On arrival to the impound [lot], my vehicle was already gone… It has been [two] weeks and I still haven’t been reimbursed for my damaged vehicle. I did finally receive my license plate and a very few of my belongings but everything else is apparently gone, i.e. tripods, Garmin…”

-Bernadette C. via BBB

The Penn National Insurance App

Penn National auto insurance has an app on Google Play and the App Store. It’s fairly standard as far as insurance apps go. It lets customers pay bills, view ID cards, manage policies, submit claims, and find repair shops. At least, that’s what it does on paper.

In the real world, the app doesn’t get great reviews. Many people say it’s glitchy and doesn’t operate how it should. It’s probably not something to rely on.

Final Verdict On Penn National Auto Insurance

At the end of the day, Penn National is a good choice for car insurance. It gets the job done and has a few extras to choose from. The company also has fewer complaints than many other providers, which is great to see. Just be sure to print your ID card instead of relying on the app for that.

When you reach out for a Penn National auto insurance quote, make sure to check which discounts you qualify for.

Our Recommendations For Car Insurance

No one really looks forward to shopping for car insurance, but spending the extra time to get multiple quotes is worth it. If you just get one, you don’t really know if it’s a good value compared to other options.

We’ve done some of the busy work for you and reviewed a number of the top insurance providers out there. Our recommendations for top auto insurance companies all performed well across multiple areas, including:

  • Price
  • Availability
  • Discounts
  • Customer service
  • Coverage options
  • Financial strength

Progressive: 4.6 Stars

While you’re getting a quote for Penn National auto insurance, why not grab one for Progressive car insurance, too? Progressive excels in the technology department – it has a highly rated app and a few different tools for drivers to save money, including:

  • Progressive Snapshot®
  • Name Your Price® tool
  • Quote comparison tool

Here are a few more highlights about the company:

  • A- rating on the BBB and A+ financial strength rating from AM Best
  • Extra coverage including rideshare insurance, roadside assistance, accident forgiveness, loan/lease payoff, custom parts value, deductible savings bank, and classic car coverage
  • 13 discounts including good student, multi-policy, and teen driver

For many drivers, Progressive can be one of the most affordable options. The company says that people save an average of $145 by completing the Snapshot program. Read our Progressive insurance review for more information.

USAA: 4.8 Stars

If we’re talking about cheap prices, it would be a mistake to leave out USAA car insurance. That’s because USAA regularly has cheaper rates than anyone else. At the same time, it has a great customer service reputation and financial rating.

The only catch is that you have to be a military member, veteran, or the spouse or child of someone with a USAA insurance policy. Here are some highlights about USAA:

  • A++ financial strength rating from AM Best
  • 902/1,000 on J.D. Power’s 2020 U.S. Insurance Shopping Study
  • 909/1,000 on J.D. Power’s 2021 U.S. Auto Claims Satisfaction Study
  • Extra coverage including roadside assistance, rental reimbursement, accident forgiveness, gap insurance, rideshare insurance, and classic car insurance
  • 12 discounts including military deployment, garage on base, safe driver, good student, and annual mileage

The high scores from J.D. Power tell us that many customers are happy with their experiences of shopping for USAA auto insurance and filing claims.

Read more about the provider in our complete USAA insurance review.

Get Quotes

Whenever you shop for car insurance, we recommend getting quotes from multiple providers so you can compare coverage and rates. In addition to the insurance company you choose, factors such as your age, vehicle make and model, and driving history can affect your premium, so what’s best for your neighbor might not be best for you.

Use our tool below or call (844) 246-8209 to start comparing personalized car insurance quotes:

Compare auto insurance rates
Enter your zip code to shop for the best rates in your area:


In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

  • Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
  • Availability: We consider availability by state as well as exclusions for specific groups of drivers.
  • Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
  • Cost and Discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
  • Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
  • Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.