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A & E Auto Glass is one of the largest auto glass service providers in Arizona, with dozens of service locations throughout the state. Since the company is just one of many options for drivers in the Grand Canyon State, our team wanted to see how it compares to the best auto glass providers in the country.

In the following article, you’ll find a detailed breakdown of the services A & E offers, how much you might pay for those services, and what customers and industry professionals have to say about the company. You’ll also find a few alternative providers to help you get started shopping around for quotes.

A & E Auto Glass Overview

Since 2001, A & E Auto Glass has provided windshield and car window repair and replacement services to Arizona drivers. The company claims to have serviced over 100,000 vehicles in its two-plus decades of operation and is a member of both the National Windshield Repair Association and the National Glass Association.

What We Like About A & E Auto Glass

A & E Auto Glass offers a large selection of replacement and repair services throughout the state of Arizona, both in its service centers and through mobile services. The company offers auto glass services for recreational vehicles (RVs) in addition to cars, trucks, and SUVs.

A & E Auto Glass Pros & Cons

Pros Lifetime warranty Provides RV glass services Free windshield chip repair in some cases
Cons Low industry ratings Only available in select cities in Arizona Customer complaints about unfulfilled rebate promises

A & E Auto Glass Services

A & E offers services to address cracks, chips, and other types of auto glass damage. The company’s services include:

  • Windshield repair and replacement
  • Sunroof and moonroof repair and replacement 
  • RV windshield repair and replacement
  • Side glass repair and replacement
  • Rearview mirror repair and replacement
  • Side mirror repair and replacement
  • Window tinting
  • Headlight restoration

How To Use A & E Auto Glass

There are a few steps to getting started with A & E Auto Glass following a rock strike, collision, or other source of damage to your vehicle’s glass. 

The first step is to get a quote. You can use the form on the company’s website, call, or visit a shop in person for a quote. You’ll need specific vehicle information, including the make, model, year, and trim level of your car. Having your vehicle identification number (VIN) handy may save you some time and trouble. 

If you’re satisfied with the quote you receive, you can book your service with a representative. In many cases, you can choose between two options for where you want to have your vehicle serviced:

  • A & E glass shop: You can take your vehicle to one of the company’s many shops throughout Arizona for auto glass replacement or repair services. 
  • Mobile glass service: A & E also offers free mobile service, meaning a certified technician will come to you to repair or replace your auto glass.

In either situation, your options may be limited by availability and the service needed. Not all auto glass services can be performed by a mobile technician on all vehicles.

A & E Lifetime Warranty

On its website, A & E Auto Glass claims to offer “the best auto glass warranty in the market.” It doesn’t go into specifics about what its lifetime warranty covers or doesn’t. However, the term “lifetime warranty” typically refers to coverage for manufacturing defects and installation errors for the lifetime of the repaired or replaced component.

A & E Auto Glass Cost

The cost of auto glass services at A & E can vary widely, just as they do with any other provider. While the cost of a windshield replacement, for example, typically ranges from $200 to $500, costs can easily fall outside of that range based on several factors.

Auto Glass Service Cost Factors

There are several key variables that determine the cost of auto glass repair and replacement. These are some of the most impactful:

  • Type of vehicle: New windshields and other replacement glass tend to be more expensive for pricier cars. 
  • Type of damage: Some types of damage require a full replacement, but some small rock chips and other minor damage can simply be repaired. 
  • Windshield features: Auto glass that has advanced driver assistance systems (ADAS), rain sensors, or other safety features integrated into it is typically much more expensive to fix than standard glass.  
  • Replacement glass type: Glass from the original equipment manufacturer (OEM) tends to be more expensive than aftermarket glass. You may also have some choice over the quality of glass used. Higher-quality glass costs more, as one might expect.
  • Your location: Market rates, competition, and other local factors can all have a major effect on the cost of auto glass services.
  • Location of damage: Which glass panel needs service and where on the glass the damage is located both play a major role in the price of service. Repairing or replacing retractable glass that is powered by a motor such as a sunroof or power windows costs more than fixing static panels. 

Prices also vary by provider. While performing our auto glass study, we commonly saw significant price differences between providers for the same service on the same vehicle. This is one of several reasons our team recommends getting quotes from multiple auto glass service companies before making a decision.

A & E Auto Glass Discounts

Another factor in the cost of service is any discounts that a provider offers. Here are a few online coupons A & E offers:

  • Tint coupon: Use the coupon code to get 50% off a full vehicle tint.
  • Diamon-Fusion® coupon: Use the coupon code to get 50% off a Diamon-Fusion glass coating treatment – a UV-resistant glass coat that repels dirt, water, and oil.
  • Dinner coupon: Get a free dinner at Brazilian steakhouse chain Rodizio with any windshield replacement service.
  • Free rock chip repair coupon: Get a free rock chip repair for your windshield by mentioning the coupon that appears on the company’s LinkedIn page.

A & E Auto Glass Reviews

A & E Auto Glass has a mixed reputation among industry experts and customers. Over the past two years, A & E’s rating with the Better Business Bureau (BBB) dropped from an A to an F. The rating is representative of how the company interacts with customers and handles complaints filed with the BBB.

Positive A & E Auto Glass Reviews

On the BBB website – which people typically use as an outlet to voice their issues with a company – some customers report a positive experience with A & E. Most positive reviews focus on the quality service the customer received and the perks that came with their service.

This review is representative of many of the positive reviews we found for A & E Auto Glass:

“We had two windshields replaced (one on insurance and one I paid for). The sales person helped me work with my insurance company. All the staff onsite were very friendly and courteous. We drove our two vehicles to the A & E location and watched a (free) movie in their theater room while we waited.” – Blair L., BBB

Negative A & E Auto Glass Reviews

Customers who shared negative experiences with A & E often mentioned difficulty getting rebates that were promised or not getting them at all.

This review represents the overall sentiment of many of the negative A & E reviews online:

“I got my windshield replaced on November 9th, 2019 and was offered a $140 check after the insurance claim went through. On December 12th they said via email that my check would be mailed on January 13th. I did not receive the check until March 7th, 2020, almost 5 months after my service was [performed].” – via BBB

A & E Auto Glass Review: Conclusion

With A & E Auto Glass’s wide range of services, most Arizona drivers can get the repair or replacement they need with the provider. Advantages like its lifetime warranty, glass services for RVs, and more make it worth considering.

However, the company’s shaky reputation with the BBB and among customers is an important aspect to keep in mind. Given that A & E has dozens of shops and even more technicians around the state of Arizona, it may be worth looking into local reviews on sites like Google and Yelp for insight on specific locations.

Recommended Auto Glass Providers

Even if you decide to get a quote from A & E Auto Glass, it’s a smart idea to get quotes from multiple providers to compare your options. Safelite and Glass Doctor are two top-rated companies we recommend as good places to start your search.

Glass Doctor: Best Overall

Glass Doctor is a large national auto glass chain, with service available in 43 states and a wide selection of repair and replacement services. One of the features that sets it apart is its Windshield Protection Plan. Included with every windshield replacement, this plan provides 12 months of coverage for future windshield repairs or a single replacement, with some exclusions.

Safelite AutoGlass: Best Availability

As the nation’s largest auto glass service provider, Safelite has locations and services in all 50 states and Canada. The company uses proprietary materials and methods to ensure high-quality repairs and replacements. To guarantee excellent service, Safelite offers a limited lifetime warranty on all of its services.

A & E Auto Glass Review: FAQ

A & E Auto Glass Review: FAQ

Methodology

In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of providers to formulate rankings of the best auto glass companies. We developed a standardized methodology based on the aspects that are most important to car owners to ensure detailed, accurate, and objective evaluations. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

  • Cost: Our team pulled quotes from auto glass providers and assessed available discounts to determine each company’s cost relative to market averages.
  • Services: We scored providers based on the number and variety of services they offer. 
  • Availability: Our researchers considered how many locations a provider serves to determine how easily drivers can access their services.
  • Customer Experience: We scoured hundreds of online reviews and developed proprietary metrics to put customer review scores into context, allowing us to get a more accurate picture of the customer experience.
  • Industry Reputation: Our team evaluated each company’s scores from ratings organizations such as the Better Business Bureau (BBB) to gauge its standing within the auto glass industry.

 

*Data accurate at time of publication