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With thousands of mobile and brick-and-mortar locations across the nation, you’re bound to have at least one Safelite AutoGlass shop near you. In this Safelite review, our research experts look at whether the country’s largest auto glass service provider is also one of the best.

We took an in-depth look at what services the company offers, how much those services cost, and what customers think of it. Here’s how Safelite compares to the best auto glass providers in the country.

Safelite Overview

Overall Rating4.4
Cost3.5
Services4.7
Availability5
Customer Experience4.3
Reputation4.8

Safelite AutoGlass – as the company is officially known – is the nation’s largest auto glass service provider, with more than 700 locations across the country. The Columbus, Ohio-based company also claims more than 7,800 MobileGlassShops™ that come to you for automotive glass repair, replacement, and recalibration.

What We Like About Safelite

Safelite promises reliable service, which is supported by its strong ratings from industry experts such as the Better Business Bureau (BBB). The company also differentiates itself by using proprietary adhesives like its exclusive GlassHealer™ resin and technology such as its TrueSeal system, which guides new windshields into place.

Safelite Pros and Cons

Pros High industry ratings Hundreds of locations across the U.S. Widely available mobile service
Cons Mixed customer reviews Expensive compared to competitors in many markets

Safelite Services

Safelite offers one of the widest selections of auto glass services in the industry. Each of the company’s locations typically offer the following:

  • Windshield replacement 
  • Crack and chip repair
  • Rear windshield replacement
  • Car window replacement
  • Power window repair
  • Advanced safety systems recalibration

What Safelite Can Fix

A wide range of auto glass services means Safelite can fix the majority of auto glass issues, including:

  • Cracked windshield
  • Rock chips
  • Stuck window
  • Advanced driver assistance system (ADAS) miscalibration
  • Broken power window

How To Use Safelite

Arranging for auto glass services with Safelite is relatively simple. On its website, the company features a free quote form to get an estimate on your service. To use this, you’ll either need to provide the exact make, model, year, and trim of your vehicle or your vehicle identification number (VIN). You can also make a phone call to a location near you to set up an appointment. Most Safelite locations offer same-day and next-day service when possible.

When you need auto glass work, you have two options for where you can get service from Safelite AutoGlass:

  • On-site appointment: Safelite reports that they have more than 700 repair and replacement facilities nationwide, with locations in every state. You can visit Safelite’s website to find a facility near you.
  • Mobile appointment: For convenience, Safelite has over 7,000 MobileGlassShops that travel to your home, office, or any other location that works for you. The company says the quality you get from a mobile appointment is the same as what you’ll get on-site.

In either case, your technician will need to remove your windshield wipers and your rearview mirror to complete a new windshield installation.

Safelite Lifetime Warranty

Safelite glass replacements are backed by the company’s lifetime warranty. The warranty states that windshields and windows are covered against defects in material or workmanship for as long as you own the vehicle in which the glass is installed. The only requirement is that you notify Safelite about a defect within 30 days of noticing the damage.

The warranty does not cover leaks, stress cracks, or related damage for vehicles that have damage or rust on the pinch weld. Additionally, damage not resulting from defective workmanship or materials is excluded from the warranty.

Safelite Glass Recycling Policy

Safelite AutoGlass recycles windows and windshields in an effort to protect the environment for future generations. Since 2012, the company has recycled more than six million windshields, keeping more than 107,000 tons of material out of landfills.

Safelite Cost

The cost of Safelite auto glass services is dependent on a few key factors about you and your vehicle, which means costs can vary widely. Generally speaking, a windshield replacement costs between $200 and $500 on average but can easily fall outside that range for several reasons.

Auto Glass Service Cost Factors

There are several variables that influence the cost of auto glass services from Safelite and other providers. These include:

  • Type of car: Your car’s exact make, model, and year determine the replacement glass and other materials needed for service, which impacts how much you pay. Auto glass for luxury brands such as Mercedes-Benz or BMW will typically cost more to repair than for more common brands like Toyota, Ford, or Honda. 
  • Type of damage: Some cracks and chips can be repaired while others require a full replacement. Where on the glass panel the damage is located can also affect the cost of repairing or replacing it.
  • Windshield technology: Front or back glass that uses built-in technology like ADAS systems typically costs substantially more to repair and replace than standard windshields.
  • Replacement glass type: Original equipment manufacturer (OEM) glass typically costs more than parts from an aftermarket manufacturer.
  • Your location: Market rates and other factors play a role in the cost of your auto glass services.
  • Location of damage: Costs also vary by which glass panel needs servicing. Repairing or replacing your front or rear windshield will usually come with a different price tag than your side windows.

Safelite Discounts

One attractive feature of Safelite is the discounts the company offers on its services. The provider’s website lists the following discounts via promo codes:

  • $45 off windshield replacement service
  • $15 off windshield repair service

Safelite may have other savings opportunities that aren’t listed on its website, so it’s worth checking with your local shop for any other available discounts before finalizing your service request.

Does Safelite Take Insurance?

Depending on your auto policy, your insurance company may cover the full cost of auto glass repair or replacement, minus your deductible.

Safelite Reviews

Safelite has an A+ rating from the BBB, indicating that the company deals well with customer complaints and issues. The provider is also accredited by the organization. However, reviews from Safelite customers tend to be mixed, with low scores on both the BBB website (1.2 out of 5.0 stars) and Trustpilot (1.5 out of 5.0 stars).

It’s important to keep in mind that Safelite locations are franchised, meaning two different locations may be managed very differently – even within the same city or town. Local review scores for individual locations may provide more context.

Positive Safelite Reviews

Quality work and fast service are common topics in positive reviews from Safelite customers. Many report technicians completing a job faster than expected with very satisfactory results.

The following comment is reflective of many of the positive reviews online:

The techs finished the job way sooner than I expected and my window is now in perfect condition. I can’t say enough good things about this place!” – Brooke S., BBB

 

Negative Safelite Reviews

Safelite reviews from unhappy customers tend to mention communication issues, such as difficulties setting up appointments or reaching people over the phone.

This comment is reflective of many of the negative reviews online:

“I attempted every way possible to contact Safelite to help me determine which location might best serve my needs. … But unless I chose a location and scheduled an appointment, there was no way to find out this information. The customer care number simply directs you to online.” – Lorrie C., BBB

Safelite Review: Conclusion

Safelite offers a wide selection of auto glass services in thousands of places around the country, making it an option for most people. While its prices tend to be higher than average, the company’s lifetime warranty and use of only high-quality materials may offer peace of mind.

Safelite Review: Recommended Competitors

Safelite AutoGlass is a solid option for almost any auto glass service, but it’s not the only one. Other providers may offer you a better price or better suit your needs.

We recommend getting free quotes from multiple providers and comparing them to find the best deal. Both of the following companies made our list of the top five auto glass companies and are good places to get quotes.

Glass Doctor: Best Overall

With locations in 43 states, Glass Doctor is a national auto glass service provider. A unique feature that sets the company apart is its Windshield Protection Plan, which is included with windshield replacement services. The plan covers future windshield repairs or a single replacement for 12 months, with some exclusions.

Auto Glass Now: Best Value

Those looking to get the best price on their car glass service will want to get a quote from Auto Glass Now. The company offers price matching on its services, meaning it will honor a competitor’s quotes in most cases. This helps make it one of the most affordable options on the market.

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Safelite Review: FAQ

Methodology

In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of providers to formulate rankings of the best auto glass companies. We developed a standardized methodology based on the aspects that are most important to car owners to ensure detailed, accurate, and objective evaluations. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

  • Cost: Our team pulled quotes from auto glass providers and assessed available discounts to determine each company’s cost relative to market averages.
  • Services: We scored providers based on the number and variety of services they offer. 
  • Availability: Our researchers considered how many locations a provider serves to determine how easily drivers can access their services.
  • Customer Experience: We scoured hundreds of online reviews and developed proprietary metrics to put customer review scores into context, allowing us to get a more accurate picture of the customer experience.
  • Industry Reputation: Our team evaluated each company’s scores from ratings organizations such as the Better Business Bureau (BBB) to gauge its standing within the auto glass industry.