Consumer Reports’ Tesla Model S Has Some Issues
For nearly 16,000 miles, Consumer Reports has been putting one of its long-term test vehicles, a 2013 Model S, through its paces. Driven by car testers as well as regular staffers – all agree, it’s a great car to drive, but over that span a few problems have surfaced. According to the latest news from CR, an early issue arose with the car’s automatically retracting door handles, which occasionally refused to pop-out. No worries, Tesla fixed it with an ‘over-the-air’ update sent directly to the car. Pretty sweet, right?
RELATED: See Photos of the All-Electric Tesla Model S
Shortly before the car’s first annual service at 12,000 miles, the center screen went dead, which effectively barred access to most of the car’s functions. A Tesla repair shop in Milford, Connecticut, remedied the issue with a hard reset, then fixed a squeak in one of the rear pillars, and even replaced the entire third-row of seats after one of the buckles broke.
At 15,700 miles, the trunk lid failed to open and the charging adapter fell apart, but again, Tesla fixed it quickly and at no cost, as it was under warranty. On its own initiative, the shop replaced the car’s front bumper hardware, 12-volt battery, HVAC filter housing, and powertrain battery’s coolant pump – all covered, all free.
You might be thinking that the most praised vehicle of recent years has a fistful of problems – it scored an outstanding 99 out of 100 in CR’s July 2013 issue – but for now, they are just isolated incidents and the company will wait until it concludes large scale reliability analysis to pass judgment.
That being said, we wish all automakers took servicing and customer convenience as seriously as Tesla. When a vehicle needs to be serviced, a Tesla rep shows up with a trailer and – zip – away it goes.
RELATED: See Photos of the Upcoming Tesla Model X SUV