LAPD's Response to Our Story Restores Our Faith in Humanity
This is flat-out awesome. Two days ago, we wrote a story about David Bridson's experience after his backpack was stolen out of his car in Silver Lake, a Los Angeles neighborhood. The LAPD's response was tepid at first, then absurd later on. But we got a note from David that suggests that there are real, live human beings on the job, even at a huge bureaucracy like the LAPD. If you didn't read the story, David Bridson parked his car on a busy street in Silver Lake, in broad daylight, and made the mistake of leaving his backpack in the locked car. When he came back, his window was smashed, and his backpack containing his laptop, iPad and phone was gone. He contacted the LAPD to fill out a report, and then later realized that using the iPad's locator feature, he could might be able to find its location. It worked and he provided the address to the Auto Theft Division. Fourteen hours later, after calling the officer back, David got the response that detectives were out on vacation and that they really didn't have the time to go tracking stolen goods around the city.
To make matters worse, David got a letter -- addressed from the Chief of the LAPD -- noting that in order to prevent him from being victimized again, the LAPD was offering a smoking good deal on The CLUB, a state-of-the-art security device from back when Ronald Reagan was president.
Our story sat out there for a day with a bunch of shares and comments, and last night, I got the following message from David:
"So guess who just got a call from the LAPD burglary division....
They are very embarrassed and they feel as though they failed me. They will be holding new training sessions in regards to how situations like this are handled."
The Burglary Division noted: "For the record: the letter I received is a mass mailing that is done by volunteers that have no information about your case."
"The detective was very nice and I appreciated the call," David wrote. "Overall it goes to show that raising your voice...can actually make a difference."
Awesome way to reach out, LAPD! Thanks for the followup.