The recall occurred in the United States last year.
On the Soul, an adhesive secures a plug that attaches the pinion gear and the steering gear assembly. Kia finds that the glue can potentially weaken and allow the components to separate. If this happens the driver wouldn’t be able to control the vehicle. There are no reports of accidents or injuries from this problem, though.
Kia will begin notifying owners about the recall immediately via email and letters. Customers will be able to take their Soul to dealers. Technicians will secure the pinion plug or replace it, as necessary. This process will take about an hour.
The Korean automaker issued a recall for the same problem in the United States on November 6, 2015. The problem affected the 2014-2016 model year Soul and Soul EV with the identical production dates as the current safety campaign in the UK. There were no reports of accidents or injuries there, either. As of April 15, 2016, the company had repaired 168,158 of them out of the 256,459 vehicle total population.
Source: Kia Motors United Kingdom, The National Highway Traffic Safety Administration
2016 Kia Soul launched in United States with minor updates
- Fault on current generation Kia Soul steering gear assembly leads Kia to voluntarily issue a precautionary recall
- All affected vehicles will be repaired at no expense to owners
Kia Motors UK Ltd is voluntarily recalling all Soul and Soul EV vehicles produced between 18 January 2014 and 30 September 2015, as a precautionary measure. This is due to a potential fault which, in extreme circumstances, could cause the steering to fail.
Through ongoing monitoring of field data, Kia Motors has determined that an adhesive with insufficient bonding strength was used during assembly, this may cause a pinion plug that secures the pinion gear to the steering gear assembly to loosen. If the plug loosens sufficiently, the pinion gear may separate from the steering gear assembly, which could cause a loss of steering.
The number of UK Soul and Soul EV vehicles affected stands at 5,707. All these vehicles will be repaired at no expense to the owner, this process will begin immediately. Kia Motors UK will notify owners via post and email, suggesting they take their vehicle to their nearest Kia dealership where the pinion plug will be secured or replaced, ordinarily within one hour.
At present there is no evidence of this potential defect causing any injuries or accidents to any customers in the UK or globally, there have also been no reports or complaints of vehicle defects from any Kia Soul customers relating to this issue.
If any Kia Soul customers have questions at this stage they are encouraged to liaise with our customer service team, contactable via telephone (0333 202 2990).