People hate using Cadillac CUE.
Automotive infotainment systems have been around long enough that unresponsiveness and generally buggy behavior has become unacceptable. Some automakers haven't kept up with the times, though. Consumer Reports recently collected data from its readers on over 58,000 vehicles, and the publication ranked the tech based on the percentage of people who said they were “very satisfied” with it. The study found a few great examples of companies doing things right, but many of them still had room for improvement.
Fiat Chrysler Automobiles’ Uconnect 8.4 scores a commanding victory in the survey because 70 percent of owners report being very satisfied with it. Users praise the mix of physical knobs and buttons with a touchscreen and like the straightforward layout. Motor1 editors agree that FCA’s latest system is one of the best on the market.
Hyundai Blue Link and BMW iDrive round out the top three with 63 percent and 60 percent of people respectively being very satisfied. The latest versions of both are like Uconnect in that they combine a touchscreen and some physical controls. Owners praise the Hyundai system's ease of use. They complain the BMW tech has a high learning curve but like its stability.
Cadillac’s CUE system is at the bottom of the list with just 40 percent of people liking it. A combination of being slow to respond and having overly sensitive buttons drives owners crazy. General Motors might consider switching to a unified infotainment system. The automaker’s MyLink/IntelliLink setup (the name varies upon brand) ranks fourth in this study with 57 percent of users being happy. That score ties Kia Uvo and Audi MMI.
Check Consumer Reports for the complete rankings. The magazine leaves out some companies' results, most notably Tesla, but it's still fascinating too see how well owners like the major brands' infotainment systems.
Source: Consumer Reports