Buick, Chevrolet, and GMC dealers have been instructed to stop selling their entire inventory of 2016 model year Enclave, Traverse, and Acadia models, due to a misprint on the crossovers’ EPA fuel economy labels. According to Automotive News, some 60,000 vehicles are currently grounded at dealers because they all have overstated mileage numbers.
In a memo sent to dealers, GM said the EPA fuel economy ratings were “1-2 mpg higher than it should have been” and that the company “is stopping sale of the affected models until a corrected label is printed and affixed,” AN reports.
A GM spokesperson told Automotive News that an incorrect “data transmission” was the culprit (which kind of sounds like a fancy way of saying “typo” to us). New window stickers are expected to arrive at dealerships on Saturday, and that the full re-issue should be complete by Tuesday.
Both front- and all-wheel-drive examples of the crossovers have misprinted fuel economy information. AWD models, for example, are actually rated at 15 miles per gallon city, 22 mpg highway, and 17 mpg combined, but their window stickers state 17 city, 24 highway, and 19 combined.
The larger question, however, is how this will affect customers who already purchased these crossovers. The 2016 model year vehicles went on sale last fall, and Automotive News says tens of thousands are already in the hands of customers. GM plans to notify owners of the error and send out corrected labels, and the company is currently working on a plan to handle any customer complaints that might arise because of this issue.
It’s unknown if GM will face any government backlash over this problem; problems related to fuel economy are indeed hot-button topics these days. Hyundai-Kia offered owners compensation over incorrect fuel economy data, Mitsubishi is currently wrapped in scandal over a cheating issue, and, of course, let’s not forget the whole Volkswagen ordeal. Stay tuned.
Source: Automotive News