Volkswagen has routinely apologized for the Dieselgate scandal and they're finally putting their money where their mouth is with a new "Goodwill Package."
Designed to appease U.S. owners of models equipped with the emissions cheating 2.0-liter four-cylinder TDI engine, the Goodwill package consists of a $500 prepaid Visa gift card, a $500 Volkswagen Dealership gift card and an additional three years of 24-hour roadside assistance.
Unfortunately, redeeming the Goodwill Package is a bit of a mess as owners will have to visit VWdieselinfo.com and enter their VIN to confirm it is one of the models affected. Once this is confirmed, owners will have to provide their contact information and the vehicle's current mileage. The company will then mail out the Goodwill Package within four weeks.
That's where the process should end but unfortunately it doesn't. Instead, owners will have to take their vehicle, Goodwill Package, driver's license and proof of ownership to a participating dealership who will verify their information and then activate the gift cards and roadside assistance.
The program will force owners to jump through a few hoops but Volkswagen considers the program as a "first step toward restoring your invaluable trust." The company went on to say they're working "tirelessly" on a fix and are asking owners for their continued patience.