One day Tesla wants to make vehicles drive away from the sites automatically, so that everyone gets a fair shot.

Tesla has gradually overhauled the policies for users of its Supercharging network over the course of 2016, and the EV maker has announced another big change in the waning days of the year. People at the recharging sites will now incur a $0.40 fee in the United States (50 cents CAD in Canada, 0.35 euros for much of Europe, or 0.30 pounds in the United Kingdom) for every minute of sitting idle after a complete charge. The company will waive the bill for drivers who will leave the spot within five minutes. The new guideline will mitigate people needing to wait for a charger with a vehicle already present hogging the spot, according to Tesla.

The automaker argues that people don't leave their car for extended periods while refueling at a traditional gas station, and the same should be true at Supercharger sites. Tesla’s mobile app allows owners to monitor their Model S or Model X’s state of charge, and they receive an alert when the process is complete. “To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it,” the firm’s statement said. Elon Musk also clarified on Twitter that the fee only applied “if most bays are occupied. If the site is basically deserted, no problem to park.”

Tesla Supercharger Network


According to the company, this will possibly be a temporary measure until the technology will be ready to align with the automaker’s dreams. “We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further,” Tesla wrote in its announcement.

The automaker announced in November that Supercharger use would no longer be unlimited for new Model S and Model X owners. Customers ordering a vehicle after January 1, 2017, will receive 400 kilowatt hours of free charging and will play a still undisclosed “small fee” for additional energy. The company promised continued free access to the network for current owners.

The firm provided a hint about this changing policy during a shareholder meeting during the summer. The company announced that buyers of the forthcoming Model 3 would either have to pay for using the Supercharger network or buy an unlimited-use package. Musk explained this decision as "it is because we can’t figure out how to make it less expensive.”

At the end of the third quarter of 2016, Tesla had a total of 715 Supercharger sites globally that offered a total of 4,461 chargers. Ninety-seven percent of the population in the continental U.S. and 86 percent of Western Europe are within 150 miles (241 kilometers) of one of them.

Source: Tesla, Twitter via Electrek

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Tesla Supercharger Network

Hide press releaseShow press release

Improving Supercharger Availability
The Tesla Team December 16, 2016

We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.

We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.

The Tesla app allows owners to remotely monitor their vehicle, alerting them when their charge is nearly complete and again once fully charged. For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee. If the car is moved within 5 minutes, the fee is waived. To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it.

We’re excited to increase availability during long distance travel and think this change will make the Supercharging experience far better for everyone.

More information about the program here.

Supercharger Idle Fee
 
We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.

We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.

The Tesla app allows owners to remotely monitor their vehicle, alerting them when their charge is nearly complete and again once fully charged. For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee. If the car is moved within 5 minutes, the fee is waived. To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it.

We’re excited to increase availability during long distance travel and think this change will make the Supercharging experience far better for everyone.

Idle Fees By Country


Country
Fee
United States
USD $0.40
Canada
CAN $0.50

Show pricing for all countries

 


How will I be billed?
You will be billed for any idle fees incurred at your next Service Center visit.

How do I know when I’ve incurred an idle fee?
The Tesla mobile app notifies you both when charging nears completion and again when fully done. Additional notifications will alert you when idle fees are incurred.

Which cars can incur idle fees?
All Model S and Model X cars can incur idle fees.

Does the idle fee charge anything while you’re still charging?
No, an idle fee is only applied once a charge session is complete. At this point, the car is no longer Supercharging and the spot should be made available for the next driver.

Do idle fees apply if there are Supercharger spots still available?
Yes, idle fees apply to any car occupying a Supercharger stall once the charge session is complete.

Is there an upper limit on the idle fee?
No, idle fees will continue to accrue if the car is not moved within five minutes after the charge session is complete.

Do taxes apply?
Supercharger idle fees include tax.

Do idle fees apply to Destination Charging locations?
No, idle fees only apply to Superchargers.

 


Idle Fees By Country


Country
Fee
United States
USD $0.40
Canada
CAN $0.50
Austria
0.35 €
Belgium
0.35 €
Croatia
HRK 2.70
Czech Republic
9.50 CZK
Denmark
kr. 2.60
Finland
€ 0.35
France
0.35 €
Germany
0.35 €
Italy
€ 0.35
Luxembourg
0.35 €
Netherlands
€ 0.35
Norway
kr. 3.25
Poland
1.50 PLN
Slovakia
0.35 €
Slovenia
€ 0.35
Spain
0.35 €
Sweden
3.20 kr
Switzerland
CHF 0.40
UK
£ 0.30
Australia
AUS $0.55
China
CNY ¥ 2.60
Hong Kong
HK $3.10
Japan
JPN ¥ 43.00