Most drivers find voice commands pretty frustrating.

J.D. Power and Associates released the results from a new survey, focused on the experience owners of new vehicles have had during the first 90 days of ownership. Drivers were asked about many different things, mainly about in-vehicle technologies including built-in satellite navigation, infotainment system, and safety features.

The research discovered that customers are generally satisfied with the technologies in their new cars, as the average satisfaction score was 730 on a 1,000-point scale. Interestingly, navigation systems rated the worst with an average score of 687 points.

The results show more than a half of the people surveyed with built-in navigations have never actually used them at all, deciding to use the navigation functions of their phones instead. Also, nearly a third of the drivers used the built-in GPS system for less than two weeks before giving up on it and using portable devices again.

As it turns out, the biggest problem is entering a new destination, which requires browsing through many menus to find an address. According to J.D. Power vice president Renee Stephens, customers are totally not satisfied with the fact that they have to deal with confusing “points of interest” menus that doesn’t include enough destinations.

The survey discovered voice commands are also frustrating for users, because they are often misunderstood by the system and have to be repeated multiple times.

In addition, for safety reasons, drivers are usually not allowed to manually enter a destination while the car is in motion. And while this is perfectly understandable for drivers, passengers are also not able to do it, because the navigation system is locked and can be activated only with voice commands.

Stephens believes systems like Android Auto or Apple CarPlay that mirror the mobile phone’s apps in the car’s infotainment system are the perfect solution, but many car owners aren’t even aware they have such systems in their cars.

The survey has one more very important goal – to find out which are the best vehicles in different segments in terms of overall customer experience with vehicle technology. The BMW 2 Series and 4 Series rank highest in the small premium segment and compact premium segment respectively, while the Hyundai Genesis and Tucson are the best models in the midsize premium and small segments. The Chevrolet Camaro is ranked highest among the midsize cars, the Kia Forte in the compact segment, and the Nissan Maxima in the large segment.

Check out the press release section below for more information.

Note: 2017 Nissan Titan infotainment screen pictured.

Source: J.D. Power via CNN

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